Flick Fusion
  • Full Time
  • Immediately
  • 7733 Douglas Ave, Urbandale, IA 50322
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Video Marketing is the future. Come join our team.

Technical Support Specialist

Video Marketing is the future.  Flick Fusion Video Marketing is considered one of the most innovative video marketing technology providers to the automotive industry and is growing our team in our Des Moines area home office.  Are you ready to join a team with exciting and innovative technologies?  Are you a Problem Solver who strives to provide high-level customer service?  Come grow with us. 

Tier 1 Tech Support -

About this position:

Flick Fusion Video Marketing is a pioneering video technology company, and we are looking for a top-notch Tier 1 Tech Support Specialist to help handle incoming support requests. You will be responsible for assisting customers in troubleshooting issues to identify appropriate solutions. You will also assist other departments, including programming and product development, in identifying new products/features and testing new releases during our go-to-market strategies. We are looking to you to exhibit excellent customer service skills, and a willingness to continue learning and working as part of a growing team. If you are passionate about customer relationships and know-how to provide the best customer support – we want you!

What you’ll do:

  • Provide support through email, tickets, and calls.
  • Research customer concerns and provide a resolution or escalate as needed.
  • Assist in UAT/QA of products and features.
  • Perform other duties as deemed necessary by management to support our customers

What we are looking for:

  • You have strong communication skills with the ability to communicate clearly, concisely, and with a pleasant telephone voice - good enunciation and telephone etiquette.
  • You exhibit exceptional interpersonal skills with a wide range of customers.
  • You have a technical aptitude for performing technical tasks to resolve customer issues.
  • Your ability to work individually or as a member of a team.
  • Generally, you have personal and professional attributes including high ethical and professional standards, honesty, integrity, self-motivation, adaptability, and dependability.

We do have some requirements:

  • General knowledge of mobile and desktop browsers, website integration, and Microsoft Office (Word, Excel, and Outlook)
  • Automotive Sales or Dealership experience is a plus but not a requirement
  • Effective writing and communicating via email, Zoom, and phone.

The stuff you really want to know:

  • This is a full-time position. Monday – Friday 8 am-5 pm with an hour lunch.
  • No weekends!
  • Casual work environment
  • Competitive Pay
  • $5400 Benefit dollars provided to offset available insurance options or invest in your 401k!

About FlickFusion:

Established in 2007, FlickFusion Video Marketing is a pioneer of video marketing and communication technologies in the Automotive Industry. As an innovative leader in Automotive Marketing, we have reached new sales and revenue records each year since our inception. Our goal is to assist every automotive shopper in having the best online shopping experience possible while providing our customers with a customer service experience second to none. If you've shopped for a new or pre-owned vehicle online recently, you've probably utilized many of our products. We're growing fast, come join the team!

Visit http://www.flickfusion.com to learn more about Flick Fusion.