Director of Student Conduct & Conflict Resolution

Pay Status and Classification: Exempt, Regular full-time.

Supervisor: Assistant Vice President for Student Affairs, Campus Living & Learning

Position Purpose: Oversees the community standards process and educates campus stakeholders on the values and expectations for living, working, and learning in the Union College community. Responsible for the administration and development of the Union College Code of Student Conduct. Manages institutional risk when processing student conduct cases, conducts training and outreach, provides consultation on student conduct issues, and ensures compliance with applicable laws and regulations. Carries out the mission of Union College and the Division of Student Affairs.

Essential Responsibilities and Duties:

1. Student Accountability: Oversees all matters related to the functioning of the non-academic campus conduct system, the maintenance of conduct records, and the management of the contracted conduct system from Maxient. Investigates and ensures timely resolution of all reports of student conduct violations (e.g., interviews; investigations; gathering and assessing evidence; interim support measures; hearings; referrals; preparing confidential reports containing findings; record-keeping; etc.). Receives, processes, investigates, monitors, and reports on bias incident reports involving students. Engages effectively with students in developmentally and educationally focused conversations to address and resolve student conduct matters. Compiles and analyzes data from Maxient and other sources to propose and support initiatives in conduct management. Provides support as needed for Title IX case management, referrals, investigations and hearing boards.
2. Conflict Resolution: Offers, where appropriate, alternative forms of dispute resolution. Oversees the provision of conflict resolution services -- including mediation, conflict coaching, restorative practices, and facilitated dialogue -- to students upon request (e.g., meeting with complaining parties and using independent judgment to offer conflict resolution and problem-solving alternatives, when appropriate and applicable).
3. Programming: Collaborates with divisional and institutional partners to create and assess an educational programming plan to target key areas of student behavioral concerns, including alcohol use, drug use, sexual misconduct, interpersonal conflict, and safety education. Educates students about their rights and responsibilities through active and passive programming. Monitors student compliance with online education requirements related to Title IX, alcohol & other drugs, and student behavior.
4. Staff Development: Uses a distributive model for conduct cases and trains various campus judicial officers. Monitors, trains, and updates judicial officers on all relevant topics, strategies, and techniques in student conduct. Recruits, trains and advises the Student Conduct Committee, Organizational Misconduct Committee, Judicial Hearing Board, and other boards as assigned.
5. Student Health and Safety: Monitors students for signs of academic difficulties and/or with other behavioral and developmental issues, intervening and referring to services as needed. Participates in regular professional staff on-call rotation, providing crisis intervention and serving as a resource or referral agent. Participates in Crisis Assessment and Risk Evaluation (CARE) team meetings and provides culturally responsive support to students.
6. Administration: Manages the day-to-day functions of the Dean of Students Office, including email response and supervision of the work-study program. Updates and maintains corresponding websites regularly, with proper archiving of code updates. Collaborates with Campus Safety to manage Clery Report requirements. Plans an annual budget in consultation with the assistant vice-president and finance office. Reconciles purchases in a timely fashion and oversees staff use of purchasing cards. Serves on college committees as assigned. Offers to pitch in to help colleagues during crunch times and overlapping deliverables.

Qualifications:

1. Master’s degree in Higher Education Administration or related field and 5-7 years of student affairs experience or equivalent, and/or a combination of relevant education, training, certifications, and work experience. Knowledge of residential liberal arts college administration is desirable.
2. Demonstrated ability to maintain a thorough understanding of current best practices in the fields of student accountability and an awareness of emerging issues in higher education, student conduct, community building, and student learning.
3. Experience with leadership development programs and training, including demonstrated success with the development of educational programming related to risk management, hazing, student conduct, alcohol education, sexual assault prevention, and diversity, equity, inclusion and belonging (DEIB).
4. Able to work a flexible schedule, including weekends and evenings.
5. Ability to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow staff colleagues.
6. Able to anticipate, deliver on, and exceed the expectations of those supported and served, including faculty and staff colleagues, students, and prospective students.
7. Able to introduce and drive innovation in ways small and large.
8. Able to exercise exceptional judgment, ensure strict confidentiality, and demonstrate outstanding professionalism in a range of situations.
9. Able to collaborate effectively with colleagues across the College to achieve shared goals and objectives, including fellow executive and administrative assistants.
10. Able to identify proactively and pursue relevant learning and professional development opportunities and apply new knowledge, insights, and skills to enhance results.

We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.

Compensation

The annual salary range this position is $69,00.00 - $73,000.00. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.

We offer exceptional benefits including:

• Generous Vacation, Sick and Personal Time
• Winter Recess Break in Addition to Paid Holidays
• Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
• Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
• Employee Scholarships toward Certifications, Seminars, Training and Professional Development
• Pre and Post Tax participation in a 403(b) Retirement Plan
• Salary Continuation Program in the event of Disability
• Tuition Assistance Program for Employee, Spouse and/or Dependents

Accommodations

If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.

Diversity at Union College

Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.

Union College

Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.

Director of User Services

Pay Status and Classification: Exempt, Regular full-time. This is an 12-month position. This position is eligible for a hybrid work schedule.

Supervisor: Chief Information Officer

Position Purpose: Manages the Client Services and Learning Environments team, handling both personnel and financial aspects. Leads support for students, faculty, and staff by evaluating technical issues and collaborating with ITS (Information Technology Services) peers to implement effective solutions. Directly oversees Tier 1 and Tier 2 Client Services teams (including ITS Help Desk and Learning Environments), managing training, staffing, and performance assessment. Additionally, responsible for the equipment lifecycle replacement workflow, encompassing standards definition, procurement, setup, and distribution.

Essential Responsibilities and Duties:

1. Team Management and Leadership: Recruits, manages, trains, and mentors Client Services and Learning Environments teams. Evaluates team performance and develops and implements processes for improvement. Manages assigned ITS resources for implementation and support.
2. Strategic Planning and Developments: Directs projects to analyze and recommend new technologies. Contributes to ITS management team for standards and policies development. Maintains up-to-date knowledge of complex computing environments and emerging technologies.
3. Collaboration and Communication: Fosters knowledge-sharing and open communication within ITS groups. Communicates and collaborates with students, faculty, and staff, for technology solutions. Represents the college in conferences, seminars, and professional organizations related to user support and technology use. Provides oversight for training and user education programs.
4. Equipment Procurement and Vendor Relations: Strategically plans and executes procurement for A/V, computer hardware, and peripherals, ensuring efficient acquisitions. Maintains vendor relationships, negotiating favorable terms and service agreements within budget constraints. Collaborates with stakeholders to identify needs, assess technology, and provide informed purchasing recommendations. Manages inventory, optimizing stock to support client services efficiently. Oversees evaluation of new products aligning with department goals and user needs.
5. Event Support and Logistics: Works with the Assistant Director of Learning Environments to ensure responsive and high quality support for electronic classrooms and events being held on the Union College campus, including Zoom webinars. Provides oversight of work with departments to configure/install audio visual (AV) equipment needed in conference rooms or labs.

Qualifications:

1. Bachelor's degree required, preferably in Computer Science, Management Information Systems or Business Administration, and a minimum of 5 years of successful management experience in a service-oriented technology environment, and/or a combination of relevant education, training, certifications, and/or work experience. Master’s degree preferred.
2. Proficient in Windows and Apple client hardware and operating systems.
3. Proven experience implementing performance metrics for operational analysis and decision-making purposes.
4. Strong leadership abilities with a focus on coaching and mentoring.
5. Demonstrated experience with IT service management, including overseeing a help desk ticketing system; experience with TeamDynamix preferred.
6. Excellent interpersonal and communication skills adaptable to diverse student, faculty, and staff clientele.
7. Proven ability in strategic planning and organizational skills; experience in project management is a plus.
8. Track record of success in a collaborative, team-oriented work environment.
9. The ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
10. The ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.

Preferred Qualifications:

1. Certifications from Help Desk Institute (HDI), such as HDI Support Center Team Lead or HDI Support Center Director, along with knowledge of the ITIL framework.
2. Comprehensive understanding of the computing environment within academic settings.

We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.

Compensation

The annual salary range this position is $95,000.00 - $110,000.00. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.

We offer exceptional benefits including:

• Generous Vacation, Sick and Personal Time
• Winter Recess Break in Addition to Paid Holidays
• Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
• Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
• Employee Scholarships toward Certifications, Seminars, Training and Professional Development
• Pre and Post Tax participation in a 403(b) Retirement Plan
• Salary Continuation Program in the event of Disability
• Tuition Assistance Program for Employee, Spouse and/or Dependents

Accommodations

If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.

Diversity at Union College

Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.

Union College

Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.

Job Details

Job Details