In partnership with the Executive Director, the Associate Director contributes to the daily operations of Advancement Information Services (AIS) in overseeing gift and person record management and reporting. They play an integral role in maintaining and improving the integrity of data, implementing guidelines and standards for data entry, and creating processes and procedures to enhance system utilization. They facilitate the data integration of Colleague with 3rd party systems for College Relations to ensure optimal system performance. Assumes interim leadership responsibilities for AIS in the absence of a director, ensuring seamless operations and strategic alignment with organizational goals.

Essential Responsibilities and Duties:

• Systems and Database Management: Acts as the primary point of contact for user inquiries related to database usage and third-party products. Conducts routine database maintenance, testing, and troubleshooting for technology issues, ensuring optimal system performance. Leads regular reviews of systems and AIS processes to identify opportunities for efficiency enhancements and implement best practices. Manages all aspects of 3rd party relationships, including data integration, transfer protocols, transmission schedules, evaluations, and system troubleshooting.

• Data Analysis and Reporting: Develops and disseminates reports and information to College Relations as well as campus partners, ensuring data integrity and compliance with College policies, IRS regulations, and industry best practices. Provides guidance and quality control for data production, collaboratively improving procedures for efficiency. Oversees data distribution for external purposes, such as reporting for Annual Giving and Major Gift peer groups. Works with stakeholders to assess reporting needs, develops reports and visualizations, and monitors adoption of reporting strategies.

• Collaboration and Staff Development: Contributes to team initiatives, projects, communications, and implementations, helping to foster a culture of collaboration and innovation. Trains, mentors, and motivates AIS staff in utilizing new technologies and systems effectively. Leads application training and internal documentation development to support all College Relations personnel. Facilitates coordination with campus partners such as Admissions, Financial Aid, Finance, and Athletics to address data gaps and manage data requests effectively. Participates in execution of College Relations events and contributes to campus initiatives and priorities as opportunities arise.

• Innovation: Understands business needs and identifies creative solutions using appropriate technology and analytical skills. Drives continuous improvement initiatives, advocating for data-driven decision-making and change. Contributes to the development and execution of an annual strategic plan for Advancement Information Services, ensuring alignment with organizational goals.

Qualifications:

• Bachelor’s degree in finance, computer science, information systems and/or a combination of relevant education, training, certifications, and/or 3-5 years work experience preferred.

• Detailed knowledge of best practices for advancement operations and development programs is preferred.

• Previous experience working in higher education is preferred.

• Flexible in the face of challenges and able to advocate for change.

• Experience in supervising teams or departments, with a demonstrated ability to lead and motivate staff to achieve objectives efficiently and effectively.

• Ability to independently manage multiple deadlines and priorities with the highest degree of accuracy and efficiency.

• Ability to exercise exceptional judgment, ensure strict confidentiality, and demonstrate outstanding professionalism in a range of situations.

• Ability to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow staff colleagues.

• Ability to proactively identify and pursue relevant learning and professional development opportunities and apply new knowledge, insights, and skills to enhance results.

Compensation

The annual salary range for this position is $61,000-$70,000. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty and training. The stated hiring rate/range represents the College's good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.

Location: Schenectady, NY

We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

We offer exceptional benefits including:

• Generous Vacation, Sick, and Personal Time

• Winter Recess Break in Addition to Paid Holidays

• Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)

• Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs

• Employee Scholarships toward Certifications, Seminars, Training and Professional Development

• Pre and Post Tax participation in a 403(b) Retirement Plan

• Salary Continuation Program in the event of Disability

• Tuition Assistance Program for Employee, Spouse and/or Dependents

Background Checks: In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.

E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).

The Systems Administrator reports to the Director of Enterprise Systems and is responsible for the installation, configuration, maintenance, operations and security of the enterprise administrative and academic information systems, including physical and virtual server infrastructure, various on-premises and cloud-based applications, endpoint deployment and management platforms, and monitoring and disaster recovery utilities. The position is expected to provide system provisioning and maintenance in a manner that is consistent with College’s goals, industry best practices, and regulatory requirements.

Pay Status and Classification: Exempt, Regular full-time

Supervisor: Director Of Enterprise Systems & Networking, Information Technology Services

Position Purpose:The Systems Administrator reports to the Director of Enterprise Systems and is responsible for the installation, configuration, maintenance, operations and security of the enterprise administrative and academic information systems, including physical and virtual server infrastructure, various on-premises and cloud-based applications, endpoint deployment and management platforms, and monitoring and disaster recovery utilities. The position is expected to provide system provisioning and maintenance in a manner that is consistent with College’s goals, industry best practices, and regulatory requirements.

Essential Responsibilities and Duties:

• System Administration: Manages, maintains, and secures Union’s physical and virtual computing infrastructure and application services. Installs and configures servers, operating systems, and both on-premises and cloud-based applications. Implements security measures to protect institutional data and prevent unauthorized access. Manages user accounts and access rights in accordance with privacy, security, and compliance best practices. Maintains endpoint deployment platforms, automated system jobs, and disaster recovery systems. Assists team members with technical issues and works with vendors to resolve problems and determine equipment requirements.

• System Deployment and Maintenance: Supports deployments, upgrades, and migrations to maintain stable and secure environments. Participates in assessing requirements, applying patches, and implementing configuration changes. Assists in evaluating new technologies that enhance system reliability, efficiency, and security.

• Security and Compliance: Applies secure system configuration, patching, and access controls to protect institutional infrastructure. Monitors system activity to identify and mitigate vulnerabilities. Ensures compliance with institutional policies and supports disaster recovery planning, testing, and documentation.

• Documentation and Continuous Improvement: Develops and maintains operational and procedural documentation related to enterprise systems. Contributes to emergency procedures and identifies opportunities to automate or improve system administration tasks.

• Troubleshooting and Issue Resolution: Processes service requests and resolves escalated incidents efficiently. Diagnoses and addresses issues affecting hardware, operating systems, and application services. Performs root cause analysis and collaborates with ITS staff and vendors to prevent recurrence and minimize disruption.

• Collaboration: Works and partners with all members of the ITS department to be responsive to the needs of users and to work on projects as needed. Shares expertise with colleagues and communicates effectively with users, technical staff, and vendors to ensure reliable service delivery.

Qualifications:

• Bachelor’s degree, preferably in Computer Science, Information Science or related field and/or a combination of relevant education, training, certifications, and/or work experience.

• 3 years systems management experience in production grade server environments preferred.

• Working knowledge of server virtualization technologies (i.e. VMware vSphere, Microsoft Hyper-V, etc.).

• Experience managing Active Directory or other LDAP based services.

• Proficiency in task automation scripting technologies (i.e., PowerShell, Unix Shell, etc.).

• Experience with Endpoint deployment and management services.

• Experience working in a team-oriented, collaborative environment.

• Experience in a service-oriented environment.

• Ability to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learningcommunity of students, alumni, faculty, and fellow colleagues.

Compensation:

The annual salary range for this position is $78,000-80,000.Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.

Location: Schenectady, NY

We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

We offer exceptional benefits including:

• Generous Vacation, Sick, and Personal Time

• Winter Recess Break in Addition to Paid Holidays

• Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)

• Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs

• Employee Scholarships toward Certifications, Seminars, Training and Professional Development

• Pre and Post Tax participation in a 403(b) Retirement Plan

• Salary Continuation Program in the event of Disability

• Tuition Assistance Program for Employee, Spouse and/or Dependents

Background Checks: In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.

E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).