Who we are

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

Job Summary

The Student Services Coordinator serves in the Office of Undergraduate Student Services, located in the Department of Mechanical, Aerospace and Nuclear Engineering. The Coordinator is responsible for the coordination of activities relating to the recruitment of new undergraduate students to the department, the retention and satisfaction of current students, and support of accreditation assessment activities. In addition, the Coordinator will be the first student-facing individual addressing general inquiries and questions for MANE students and faculty and is responsible for creating a welcoming environment for the School of Engineering and MANE. The Coordinator reports to the Senior Student Services Administrator. The Coordinator is expected to work independently and as part of a team of student-focused service providers.

Minimum Qualifications

• High school diploma or equivalent
• Minimum of two years of relevant work experience
• A combination of education, training, and experience may be considered

Preferred Qualifications

• Associate's Degree in Related Field preferred 

Minimum Knowledge, Skills, and Abilities

• Proficiency in MS Office Suite software applications
• Requires planning, organizing and effective time management skills
• Requires ability to analyze and interpret technical and other data
• Requires excellent interpersonal and communication skills
• Requires ability to work effectively under pressure and meet established goals and objectives
• Requires ability to anticipate and solve problems

Representative Job Duties

• Serve as first point of contact for MANE undergraduate students, responding to basic advising and logistics questions. Appropriately refer to appropriate campus resources such as CCPD, Student Success, Counseling Center, etc. 
• Monitor registration and enrollment management for MANE courses. Assist students with scheduling difficulties that may arise during registration periods, coordinating with the registrar’s office as needed.
• Provide logistic support for the Sr. Student Services Administrator to facilitate the provision of academic advising services to current students and faculty including managing communication to students (e.g., organizing webinars for prospective students, organize MANE involvement in PREFACE and other Institute outreach programs), maintaining contact lists for MANE undergraduate students
• Plan, arrange and coordinate all admission events such as Medalist Day, Fall Open House, and Spring Accepted Student Celebrations. Coordinate special Department events: coordinate with entities across the campus as needed, anticipate needs, organize the necessary components for successful events, ensure readiness in advance of the activity and participate in execution of events
• Help build community within the MANE department through organization and facilitation of regularly scheduled social events. Coordinate with undergraduate and graduate student services on department event logistics, advertising, and planning
• Provide faculty with limited logistical support such as scheduling classrooms for tests and review sessions, facilitating testing accommodations for students when needed, and monitoring course syllabi compliance. Coordinate the course and final exam schedules of all MANE Department courses with UGSS Director and Institute personnel. Enter courses and faculty assignments into Institute wide enterprise systems in accordance with established standards and timetables. 
•  Work with ABET Curriculum Coordinators, Department faculty and ABET support staff throughout the academic year to ensure ABET requirements and polices are being followed; collect all necessary course documentation for review by external ABET evaluators. 
• MANE Representative to coordinate Catalog and Curriculum revisions. Consult with MANE leadership including the Director of MANE Undergraduate Student Services, Associate Department Heads, etc. to incorporate all catalog revisions and curriculum template updates. 
• Welcome on-site visitors to the JEC; answer general inquiries and direct visitors to appropriate locations and services as needed. Ordering supplies and other duties related to academic advising and office operations. 
• Train, schedule, and provide direction to work study students to assist with department tasks. 
• Perform other duties as assigned. 

Shift

Business Hours with weekends or evenings occasionally required

Starting Salary/Rate

Expected hiring range: $24.00

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).

Who we are

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

Job Summary

The Project Administrator is responsible for coordinating project activities, maintaining and updating project schedules, managing, assignments, monitoring progress, and communicating with the many participants involved in the IBM-RPI Future of Computing Research Center (FCRC), including other VPR centers. The Project Administrator will provide logistical and administrative support to executive-level stakeholders both internally and externally.

Minimum Qualifications

• Bachelor's Degree in Business Administration, Higher Ed Administration, or related field
• 2 or more years directly related experience

Relevant combination of education, training, and experience may be considered. 

Relevant combinations of education, training and experience may be considered.

Minimum Knowledge, Skills, and Abilities

• Competence with research related computer software and/or ability to learn new software
• Demonstrated competence in the administration, planning, and implementation of research projects
• Strong computer skills; Microsoft Office Suite, Google Docs, Web site editing, and/or other similar collaboration tools
• Ability to work effectively under pressure and meet established goals and objectives
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community ranging from students, faculty and staff to external constituencies
• Excellent organizational and time management skills and the ability to establish priorities
• Strong written and verbal communication skills
• Demonstrated writing and editing skills
• Ability to develop scientific research programs and implement new strategies and procedures
• Ability to provide coordination and management and development of and/or implementation of projects
• Strong commitment to working with staff and students to help them achieve goals and meet university requirements.
• Ability to work effectively with all members of campus community in the scheduling of activities

Representative Job Duties

• Plan and maintain complex, busy, and shifting schedules of appointments and meetings. Schedule high-level meetings and committee meetings, in-person, online, and hybrid, as requested. Attend, record, and draft minutes. Monitor and follow up on action items. 
• Coordinate activities that span multiple faculty and labs, as well as researchers from IBM, including providing administrative support for research proposals and providing administrative support to internal and external committees as needed.
• Act as point of contact and facilitate communications with internal and external participants including affiliated faculty and/or scientific collaborators, partner corporations, and sponsors of projects. Schedule meetings and keep minutes, prepare and distribute materials, and monitor progress with scientific sponsors and collaborators. 
• Coordinate and assist with special projects and activities, events/ functions, including workshops, visits, and conferences. (in-person, virtual, or hybrid) Coordinate preparation, set up, and logistics for these events/ functions. 
• Update the FCRC website, using campus-compliant website techniques. Responsible for populating and editing all website content. Enhance the national and international impact of our scientific research teams through the FCRC website, interactions with OCEC and IBM on social media, press releases, and fund-raising materials and presentations
• Coordinate travel and logistics for various events and meetings. Ensure essential information and background for each meeting and/or trip is prepared. Ensure compliance with Institute policy and utilize Institute systems, support FCRC in travel needs and reporting, and/or coordinate with the admins handling the reporting as necessary. Handle travel needs for visitors from IBM and/or other VPR centers.
• Draft and prepare for signature, and office communications for Directors as well as proofread and edit confidential and sensitive information.
• Assist with the hiring and renewal of administrative and research staff as well as students and complete the required administrative paperwork. Assist with the composition for new positions. Assist the Directors with the annual performance review process.
• Coordinate space planning activities for FCRC/FOCI physical setup including conference spaces, graduate offices, lounge space, faculty offices, and other facilities.
• Coordinate meetings, project reviews and visits with industrial, government or university affiliates and coordinate with the FOCI project administrator on such activities involving FCRC and the FOCI affiliates.
• Other duties and projects as assigned. 

Shift

Business Hours: Monday - Friday

Travel

Driving

Incidental driving possible, but not required

Starting Salary/Rate

 Expected Range: $63,300 - $66,300 / yr

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).

Who we are

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

About the New York Fashion Innovation Center:

• The New York Fashion Innovation Center (NYFIC), a statewide initiative supported by Governor Kathy Hochul, created and funded through Empire State Development’s Division of Science, Technology and Innovation (NYSTAR), seeks to expand the use of renewable animal, plant and bio-manufactured fibers in the fashion industry, and bolster a resilient farm-to-fashion ecosystem throughout New York State, fostering innovation and sustainability in the sector.
• Through its consortium members—including Rensselaer Polytechnic Institute (RPI), Hudson Valley Textile Project, Fashion Institute of Technology (FIT) - part of the State University of New York (SUNY) system, Made X Hudson, SUNY Morrisville, and Field to Fiber—NYFIC strengthens the textile ecosystem, champions sustainable practices, and supports the development of a resilient local supply chain.

Job Summary

The Program Manager leads the New York Fashion Innovation Center’s operational and project management activities, ensuring initiatives are delivered on time, within scope, and aligned with program objectives. This position coordinates cross-functional teams, manages work plans and budgets, establishes efficient processes, and reports outcomes to stakeholders, including New York State. The Program Manager also collaborates and liaises with constituents across academia, industry, and government.

**Please note this is an in-person role based in Troy, New York**

Minimum Qualifications

• Bachelor's Degree in business administration, management, or a related field
• Three (3)+ years of related & progressively responsible experience, including project management

Relevant combinations of education, training and experience may be considered.

Preferred Qualifications

• Experience in fashion, textiles, or related supply chains
• Experience managing interdisciplinary research or innovation projects
• Experience working with faculty, students, and industry partners
   

Minimum Knowledge, Skills, and Abilities

• Strong project management skills: ability to create work plans, manage budgets, and ensure accountability
• Exceptional organizational and time management skills, with the ability to manage multiple priorities
• Strong interpersonal skills and ability to collaborate across diverse constituencies including academia, government, and industry
• Excellent written and verbal communication skills, including report preparation and professional correspondence
• Proficiency with project management and collaboration tools (MS Office, Google Suite, project management software)
• Analytical skills to track progress, evaluate data, and measure impact
• Ability to work under pressure, meet deadlines, and adapt to changing priorities

Representative Job Duties

• Project & Program Management
  • Develop, implement, and manage detailed project plans for all NYFIC initiatives, ensuring timelines, deliverables, and budgets are met
  • Establish and monitor program processes, policies, and standards to ensure efficiency and accountability
  • Identify risks, resolve issues, and adjust plans to keep projects on track
• Grants & Compliance
  • Oversee grant awardee projects to ensure compliance with state requirements
  • Track NYFIC activities, spending, and metrics; prepare quarterly and annual progress reports for NY State and internal use
  • Track conflicts of interest and their handling
• Cross-Team Coordination
  • Facilitate communication and collaboration across NYFIC’s consortium partners (RPI, HVTP, FIT, Made X Hudson, SUNY Morrisville, Field to Fiber) to coordinate working groups, integrate team activities, and manage scheduling and conflict resolution
• Events & Engagement
  • Plan and manage NYFIC events (e.g., annual meeting) to advance program objectives and increase public visibility
  • Coordinate logistics, communications, and follow-up with internal and external stakeholders
• Operational Oversight
  • Monitor program budgets, reimbursements, and financial compliance in coordination with the Business Administrator
  • Maintain records, participant lists, and tracking systems to ensure program transparency and continuity
• Talent & Mentorship Support
  • Assist with recruitment, onboarding, and mentoring of staff, students, and grantees
  • Manage student assistants and ensure alignment of their work with program needs
• Funding & Proposal Development
  • Support faculty and consortium members in drafting and submitting research and funding proposals
• Communications & Reporting
  • Respond to inquiries, manage internal communications, and maintain administrative correspondence
• Other duties as assigned

Shift

Business Hours: Monday - Friday

Travel

Driving

Incidental driving possible, but not required

Starting Salary/Rate

Expected hiring range: $70,000 - $80,000 / yr + full benefits

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).

Who we are

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

Job Summary

The Operations Associate will support the overall mission of the Student Health Center by assisting students, faculty, staff, families and visitors of the medical and/or counseling center. The Operations Associate will be responsible for the organization and exchange of confidential health information through verbal, written and computerized information systems.

Minimum Qualifications

• High School Diploma or equivalent
• 2 or more years of related experience

Applicants must meet stated minimum education and experience requirements.

Preferred Qualifications

• Professional Certification in Medical Administrative Assistant (CMAA)
• Experience in a Health Care setting
• Certificate in Medical Administrative Assistant (CMAA) 

Minimum Knowledge, Skills, and Abilities

• Ability to communicate effectively with a diverse population
• Demonstrated proficiency with Microsoft Office and e-mail
• Excellent customer service and telephone skills
• Ability to prioritize, plan, and organize
• Ability to work independently and as part of a team
• Ability to compose routine correspondence and reports
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies
• Ability to assess situations, consider alternatives and chooses appropriate course of action

Representative Job Duties

• Welcome on-site visitors and serve as lead in providing customer service to students, visitors, and other guests. Determine nature of business, and announce visitors to appropriate personnel, assist visitors in completing any necessary forms, process form data as needed, and forward completed forms to appropriate personnel
• Answer and route telephone calls; respond to inquiries as appropriate or relay inquires to appropriate personnel; take and transmit messages to appropriate personnel or transfer calls to voice mail
• Respond to data gathered either by phone or face to face and determine appropriate level of service. Support student requests by responding with empathy and a positive, helpful demeanor
• Schedules appointments using computerized system, sends student appointment reminders, checks students in for appointments, and accurately documents reasons for appointments and a call back number for each student
• Maintain the reception and waiting areas in a neat and orderly manner
• Process record requests for current and previous patients within 48 hours of receipt
• Scan all patient related reports and other documentation within 24 hours of receipt
• Participate in cross training of other positions in the Student Health Center to ensure efficient office operations
• Performs other duties as assigned

Shift

Business Hours: Monday - Friday

Travel

Driving

No Driving

Starting Salary/Rate

Expected hiring range: $17 - $18.54 per hour

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).

Who we are

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

Job Summary

The Assistant Director of Assessment works in the Office of Institutional Research and Assessment (OIRA) with a primary focus on fostering a culture of assessment and continuous quality improvement efforts among faculty and administration. The Assistant Director will provide ongoing assistance and training to faculty and staff on best practices in assessment to improve student learning and program effectiveness. The Assistant Director will play a key role in coordinating the assessment of general education (core outcomes). The Assistant Director will additionally develop, administer, analyze and report on surveys is a central aspect of this role. The Assistant Director of Assessment reports to the Associate Vice Provost for Institutional Effectiveness and Planning.

Minimum Qualifications

• Terminal Degree in related field
• 3 or more years related experience, including;
  • Demonstrated experience with using assessment management systems

A master’s degree with substantial in-depth experience in higher education assessment and program evaluation may be considered, as well as a relevant combination of education, training, and experience.

Preferred Qualifications

• Previous experience in a faculty role will be highly valued
• 5 years of related experience
   

Minimum Knowledge, Skills, and Abilities

• Understanding of cognitive theories of learning and research related to teaching and learning
• Demonstrable expertise in the use of computer software including spreadsheets, databases, statistical software, and presentation tools to manipulate, analyze and report on data and trends
• Ability to perform qualitative and quantitative research with a thorough understanding of sophisticated analytical methods and techniques and concepts
• Ability to develop assessment plans, reports and evaluation activities to foster a climate of evidence-based improvement
• Knowledge of Middle States and other accreditation organizations’ expectations concerning student learning assessment requirements
• Excellent statistical skills
• In-depth knowledge of higher education assessment and accreditation best practices
• Strong interpersonal and excellent organization, oral, written, and presentation skills
• Ability to work collaboratively with diverse groups of faculty and staff
• Ability to develop a good rapport with other administrative staff both within and outside the data management and manipulation arena
• Proficiency in the use of SPSS, Excel, Qualtrics and MS Office suite

Shift

Business Hours: Monday - Friday

Travel

Driving

No Driving

Starting Salary Range

Expected hiring range: $80,000 - 90,000 / yr

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).

Who we are

Founded in 1824, Rensselaer Polytechnic Institute (RPI) is the first technological research university in the United States. We bring creativity, science, and technology together to address society's greatest challenges. We cultivate exceptional problem-solvers by immersing them in a culture of rigorous inquiry, disciplined practice, and hands-on application. Our strategic plan, RPI Forward, charts a pioneering course for the next era of RPI. Explore the RPI Forward plan. ↗︎

Nestled on a beautiful 275-acre campus in upstate NY, RPI is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. 

With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. 

Job Summary

The Client Support Analyst II (CSA II) supports application software for the Rensselaer community: students, faculty, and staff. The CSA II works closely with other system administration and networking staff to provide technical assistance, maintenance of client technologies and software, and assists with training to the user community.

Minimum Qualifications

• Associate's Degree in Computer Science or related field
• Four (4) or more years relevant professional work experience

Relevant combinations of education, training and experience may be considered.

Preferred Qualifications

• Bachelor's Degree in Computer Science or related field
• Professional experience in higher education 

Minimum Knowledge, Skills, and Abilities

• General knowledge of many software or services, and operating systems
• Ability to utilize basic scripting and automation tools
• Current in-depth technical knowledge of desktop and laptop hardware
• Current in-depth technical knowledge of common operating systems including Windows and MacOS
• Technical knowledge of common software packages
• Ability to develop and deliver training to individuals or small groups to convey knowledge and technical information to clients
• Ability to learn quickly, analyze complex issues and provide advanced troubleshooting
• Ability to diagnose hardware and software problems

Preferred Knowledge, Skill, and Abilities

• Significant understanding of common business processes and functions and client needs within organizations

Representative Job Duties

• Help clients utilize IT capabilities at Rensselaer. Promote use of applications/software, services and/or systems for Institute including troubleshooting and analysis and upgrade management. Support clients reporting needs.
• Assist clients by helping recommend hardware or software based on availability and articulated needs. Help forecast changes based on changing client needs and industry trends.
• Deploys complex applications/software, services and/or systems using standard tools. Assists in development of deployment methods and strategies.
• Develops and provides tailored training and documentation to clients. Responsible for the resolution or escalation of tickets assigned to their team by ensuring SLAs are met and problem tickets are completed or escalated/reassigned according to standards. Provide high-level customer service.
• Analyze impact of changes to applications/software, services and/or systems to mitigate disruption on business. Assist in configuration and maintenance to meet client needs. Ensure confidentiality and compliance with security requirements and standards.
• Participates in project and IT service management processes.
• Develops and communicates technical documentation and policies and procedures for the department.
• Acts as a liaison between clients and other technical and management personnel.
• Acts as a liaison between clients and technical and management personnel as well as vendor supported technicians.
• Perform other duties as assigned.

Shift

Business Hours: Monday - Friday

Travel

Driving

No Driving

Starting Salary/Rate

Expected hiring range: $25 - $26.50 / hr

Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting.

Application instructions

Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter.

If you need assistance with the online application process, please contact careers@rpi.edu.

Applications will be accepted until the position is filled.

Total Compensation and Benefits Information

Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu).