Provides superior customer service for the Career Center and collaborates with the team to support office operations, including budget management. Oversees career management systems and other platforms. Partners with employer relations to facilitate employer/alumni engagement with a specific focus on increasing the quantity, quality and variety of job/internship opportunities and programs. Coordinates workshops and events, including scheduling, marketing and promotions.

Work Days: Monday - Friday

Shift Start/End Time: 8:30am - 5:00pm

Hours Per Week: 40

Weeks Per Year: 52

Position Title: Office Coordinator

Pay Status and Classification: Non-exempt, Regular Full-time

Supervisor: Executive Director of the Becker Career Center

Position Purpose: Provides superior customer service for the Career Center and collaborates with the team to support office operations, including budget management. Oversees career management systems and other platforms. Partners with employer relations to facilitate employer/alumni engagement with a specific focus on increasing the quantity, quality and variety of job/internship opportunities and programs. Coordinates workshops and events, including scheduling, marketing and promotions.

Essential Responsibilities and Duties:

• Customer Service: Provides initial phone and in-person contact for visitors, and reviews and processes incoming email throughout the day and triages to appropriate staff members or respond to basic requests. Oversees and mentors student career assistants at the front desk and assists with office support training.

• Administrative: Manages Handshake, which includes the calendar of events, online appointment scheduling system, employer job/internship module, and manages data tracking for all programming. Maintains the accuracy and security of highly confidential student, alumni and employer data by collaborating with other departments including ITS, Dean of Students, and Registrar’s office. Manages office supply inventory and reconciles the accounts payable process for various orders/purchasing needs. Reports and manages any facility or IT needs for the office. Manages technology systems including reviews, collaborations with other departments, implementation, onboarding, and data analysis. Edits basic website content and links. Assists the Executive Director with scheduling appointments, visits, traveling, reconciling receipts and managing calendar. Provides additional general office support as needed and pitches in to assist colleagues during peak times.

• Employer Relations: Collaborates with the employer relations team to process and market employer/alumni requests for job/internship postings, resume referrals, on-campus recruiting, information sessions, and other events. Meets regularly with the Senior Associate Director of employer relations and attends weekly team meetings. Supports collaboration with other departments, especially College Relations to develop opportunities to engage alumni and parents in career-related education and events.

• Budgeting and Reporting: Manages the multiple Career Center budget accounts including directing receivables to correct account and tracking expenditures. Works closely with the Executive Director on account updates and with forecasting budgets. Tracks participation in all programs and events, maintains the data, and generates statistical reports to provide key metrics to support the annual Career Center assessment of results including producing the Annual Report. Manages the first destination data collection process including using Qualtrics, coordinating participation in the Pre-Commencement Fair, and collaborating with the Office of Institutional Research. Maintains the accuracy and security of highly confidential student, alumni and employer data by collaborating with other departments including ITS, Dean of Students, and Registrar’s office.

• Provides superior customer service for the Career Center and collaborates with the team to support office operations, including budget management. Oversees career management systems and other platforms. Partners with employer relations to facilitate employer/alumni engagement with a specific focus on increasing the quantity, quality and variety of job/internship opportunities and programs. Coordinates workshops and events, including scheduling, marketing and promotions.

Qualifications:

• Associates of Arts, Business, 3-5 years of customer service and administrative experience or a combination of relevant education, training, certifications, and work experience.

• Experience and skill effectively communicating in a collaborative environment.

• Ability to follow directions and work independently on projects with a strong attention to detail.

• Highly proficient in Microsoft Word, Excel, PowerPoint, Publisher and Google Suite.

• Knowledge of, or ability to learn recruiting systems software (e.g. Handshake, PeopleGrove, Workday, etc.).

• Ability to train students in office etiquette and to interact effectively with students, staff, faculty, alumni, employers, parents, etc. Familiarity with managing budgets is preferred.

• Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals.

• Able to anticipate, deliver on, and exceed the expectations of constituencies served e.g., students, faculty, alumni, supervisees, and colleagues.

• Ability to organize, manage, and complete multiple priorities in a timely manner.

• Able to introduce and drive innovation in ways small and large.

• Able to proactively identify and pursue relevant learning and professional development opportunities and apply new knowledge, insights, and skills to enhance results.

Compensation:

The annual salary range for this position is $20 - $23 per hour. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.

Location: Schenectady, NY

We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

We offer exceptional benefits including:

• Generous Vacation, Sick, and Personal Time

• Winter Recess Break in Addition to Paid Holidays

• Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)

• Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs

• Employee Scholarships toward Certifications, Seminars, Training and Professional Development

• Pre and Post Tax participation in a 403(b) Retirement Plan

• Salary Continuation Program in the event of Disability

• Tuition Assistance Program for Employee, Spouse and/or Dependents

Background Checks: In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.

E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).