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Desktop and Mobile Computing Specialist
About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research, and public service engages a diverse student body of more than 17,000 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.
Job Description:
Information Technology Services (ITS) at the University at Albany seeks applicants for a Desktop and Mobile Computing Specialist. The Specialist plays a critical role in supporting all University desktop and mobile computing endpoints (Windows, macOS, iOS, and Linux) with expertise in Apple operating systems. The successful candidate has the knowledge and skills to provide guidance and oversight for the enterprise management of university devices, with a particular focus on macOS and iOS devices. This is a unique opportunity for someone looking to grow their skills in a diverse, multidisciplinary environment in one of four University Centers in the State University of New York (SUNY) system.
The Specialist works on service and project teams in support of the University's research, teaching and learning, information security, and infrastructure services. They develop and rely on tools and processes for the enterprise management of all University workstations and devices, including the deployment of operating systems, applications, and patches, secure and reliable operations, and maintaining an accurate device inventory. As the ITS subject matter expert for Apple operating systems, they recommend standards, guidelines, and procedures to enhance and improve service delivery for the management of macOS and iOS devices on behalf of the campus community. ITS may further invest in this position by supporting professional development activities, such as earning certifications, to advance expertise in relevant areas.
Primary Responsibilities:
Specialist in Apple Operating Systems (macOS, iOS) and Endpoints
- Serve as ITS' subject matter expert in Apple operating systems and devices.
- Implement, operate, and maintain Apple OS and software distribution using appropriate enterprise management tools (i.e., Jamf).
- Employ best practices to automate the configuration and management of Apple endpoints and support MacOS across a range of versions.
- Develop and maintain tools and procedures to include and update all University-owned Apple devices in the asset inventory.
- Work with distributed IT units to promulgate and promote ITS' standardized enterprise tools, practices, and procedures for the management of Apple devices.
General Desktop and Mobile Computing Support
- Contribute to the development, testing, documentation, and operationalization of workstation, mobile device, printer, and software deployment processes, procedures, and scripts.
- Proactively test new operating system versions and features, new device drivers, and new application versions and integrate changes into deployment processes to maintain currency.
- Use enterprise management tools and develop scripts to remotely configure, support, and maintain all University desktops, mobile devices, and printers.
- Work within service teams to resolve service desk incidents and service requests in accordance with ITS' service management and project management processes and workflows.
- Serve as a point of escalation for Field Support Specialists; deploying to the field, as needed.
- Develop and maintain both customer-facing knowledgebase articles and ITS-internal documentation, taking the lead on information related to Apple and Mac endpoints.
- Consider, develop, recommend, and implement operational work and service improvements.
- Stay abreast of industry practices and tools for enterprise management of endpoints.
- Manage and operate test environments for all service offerings; conduct field tests, as warranted.
- Ensure service level agreements and operational level agreements are followed consistently.
Application Administration and Configuration
- Install, administer, and configure server-based applications that enable enterprise management of desktop and mobile devices, printers, and software.
Additional Responsibilities
- Work on service and project teams associated with research, teaching & learning, information security, and infrastructure services.
- Be available to provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation.
Requirements:
Minimum Qualifications:
- Bachelor's degree at time of hire from a college or university accredited by a U.S. Department of Education (DOE) or by an internationally recognized accrediting organization.
- 2 years' experience working maintaining and supporting Mac computers using Jamf and or similar enterprise management tool.
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.
Preferred Qualifications:
- Experience in Jamf Pro administration for macOS/iOS devices.
- Experience working in higher education.
- Apple Certification such as Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT).
- Jamf 300 and above Certification.
- Working knowledge of MECM.
- Experience writing technical and user documentation.
- Excellent communication and interpersonal skills including the ability to build relationships with individuals of diverse responsibilities and professional backgrounds while maintaining a strong focus on customer service.
- Demonstrated ability to be self-motivated, manage multiple priorities and tasks, and work independently and within a team structure.
Additional Information:
Professional Rank and Salary Grade: Lead Programmer/Analyst, SL3; $66,000-71,000.
Special Notes: Visa Sponsorship is not available for this position. This position has the potential for telecommuting up to 50%.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=174995
Application Instructions:
Applicants MUST submit the following documents:
- Resume
- Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
- List of 3 professional references with e-mail addresses and telephone numbers
Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).
A review of applications will begin on May 23, 2024, and the search will remain open until the position is filled.
- Full Time
- Immediately
- Albany, NY 12222
- 5/22/24
Director of Advancement Information Services
Pay Status and Classification: Exempt, Regular full-time. This position is eligible for a hybrid work schedule.
Supervisor: Vice President for College Relations
Position Purpose: Plays a pivotal role within the College Relations department, responsible for overseeing the efficient utilization and maintenance of the constituent management system. Provides leadership in system implementations, conversions, and upgrades, ensuring seamless operations to support fundraising and engagement efforts. Leads a team dedicated to data governance and advancement services, contributing to the strategic alignment and success of College Relations (CR).
Essential Responsibilities and Duties:
- Reporting and Analytics: Designs and implements a robust structure for data analytics, dashboards, and reporting. Facilitates informed decision-making. Ensures data integrity while identifying donor trends. Collaborates with the Director of Operations on prospect management metrics. Facilitates accurate and timely completion of external surveys.
- Software Management and Innovation: Serves as the steward of the division’s customer relationship management system (CRM), overseeing its effective utilization. Serves as the project manager for the anticipated CRM migration starting in fiscal year 2024-2025. Develops comprehensive training materials, workshops, and documentation to empower divisional staff in maximizing the CRM's capabilities and fostering innovation in advancement practices.
- Data Governance and Compliance: Ensures strict adherence to fundraising regulations, policies, and best practices to uphold the accuracy, integrity, and security of constituent data. Manages gift, pledge, and receipt processes in compliance with internal revenue service, financial accounting standards regulations, payment card industry security council, the council for advancement and support of education guidelines, and auditors' requirements.
- Strategic Alignment: Acts as the primary liaison for College Relations with Finance and Information Technology Services (ITS) to foster collaboration and ensure strategic alignment. Including working closely with Finance on aligning financial reporting periods, fund reconciliations, review of gift processes and controls, and auditing schedules, and working with ITS to ensure CR systems operate effectively and met all data security requirements and ensure
- Staff Management: Promotes a culture of excellence, teamwork, and collaboration among staff, providing clear direction, setting priorities, and fostering a supportive environment for professional growth. Establishes and monitors well-defined, measurable goals for each team member, offering guidance, support, and professional development resources to enhance their effectiveness and achieve organizational objectives.
- Budgeting: Prepares a fiscal year budget in partnership with the Office of the VP for College Relations. Reviews and approves expenditures, consulting with Finance and other authorities as appropriate.
Qualifications:
- Bachelor’s degree and a minimum of seven years of progressive experience in higher education advancement, with a strong understanding of fundraising principles and practices, or a combination of relevant education, training, certifications, and/or work experience. An Advanced degree in information management, data science, or a related field is preferred.
- Proficiency in system administration, networking, relational databases, programming, and documentation techniques.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Preferred expertise with Ellucian by Colleague and Salesforce technology, preferably including experience with CRM migration projects.
- Exceptional leadership, judgment, and decision-making skills, with a proven ability to introduce and drive innovation in ways large and small through effective project management.
- Able to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
- Dedication to philanthropic support of higher education and alignment with the values and mission of the institution.
- Proactive approach to identifying and pursuing relevant learning and professional development opportunities to enhance organizational outcomes.
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
Compensation
The annual salary range this position is $100,000 - $115,000. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
We offer exceptional benefits including:
- Generous Vacation, Sick and Personal Time
- Winter Recess Break in Addition to Paid Holidays
- Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Employee Scholarships toward Certifications, Seminars, Training and Professional Development
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Assistance Program for Employee, Spouse and/or Dependents
Accommodations
If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.
Diversity at Union College
Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.
Union College
Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.
- Full Time
- Immediately
- Schenectady, NY 12308
- 5/13/24