Description

We’re looking for a motivated and detail-oriented Data Process Operator / Customer Service Representative - Administrative Assistant to join our remote support team. This entry-level hybrid role combines data processing, customer service, and administrative support to keep operations running smoothly. If you’re organized, tech-savvy, and enjoy helping others, this position is perfect for you. Key Responsibilities: Enter, review, and maintain accurate data in company systems and databases Handle incoming customer inquiries via email, chat, or phone in a professional manner Provide administrative support including scheduling, filing, and document management Prepare and update reports, spreadsheets, and other records as needed Assist with processing forms, applications, and client information Support various departments with project coordination and administrative tasks Identify and communicate process improvements to enhance efficiency Qualifications: High school diploma or equivalent required (Associate’s degree a plus) Strong written and verbal communication skills Excellent attention to detail and data accuracy Proficient with Microsoft Office Suite or Google Workspace Comfortable working independently in a remote environment Reliable internet connection and a quiet workspace Customer service experience preferred but not required Preferred Skills: Experience with CRM software or data entry platforms Ability to multitask while maintaining accuracy Problem-solving and critical-thinking abilities What We Offer: 100% remote position (work from home) Flexible scheduling options Paid training and growth opportunities Supportive, team-oriented environment Competitive hourly pay: $18–$25 per hour, depending on experience

Goals

• Maintain 99% accuracy in data entry and database management to ensure reliable company records.
• Respond to 95% of customer inquiries within 24 hours, providing professional and helpful support.
• Efficiently manage administrative tasks such as scheduling, filing, and document preparation to support smooth business operations.
• Prepare and update reports and spreadsheets weekly to assist departments with timely and accurate information.
• Identify and propose at least two process improvements quarterly to enhance operational efficiency and workflow.