General Summary:

As an essential part of the Human Resources team, this role focuses on enhancing HR programs' overall efficiency and effectiveness while emphasizing exceptional customer service to internal and external stakeholders. The Human Resources Generalist is crucial in handling the end-to-end payroll cycle and its related components. This position actively contributes to supporting the Human Resources Department in companywide policy and process implementation, training, and development initiatives, and ensuring strict compliance with local, state, and federal employment laws and regulations. Position responsibilities are carried out at a professional and administrative level, requiring a high standard of confidentiality and ethical conduct.

Essential Job Functions:

• Assist the Director of Human Resources in partnering with employees and Management to implement and communicate Company and employment policies, procedures, laws, standards, and government regulations.
• Provide guidance, training, and backup support to other members of the HR team.
• Oversee the complete payroll cycle, ensuring accurate and timely processing of employee timesheets, wages, commissions, benefits, deductions, and reports while ensuring compliance with company policies and applicable laws. Provides backup support to additional internal company payroll processing.
• Serve as the primary point of contact for employees and external contacts with payroll-related inquiries, providing exceptional customer service.
• Complete and oversee the timely and accurate deposit of taxes and other withholdings, keeping current with changing regulations.
• Maintain organized and up-to-date payroll records, including employee data, pay rates, benefit elections, and other deductions.
• Work closely with other HR team members to support broader HR initiatives and ensure seamless HR and payroll functions.
• Process draft registers and reconcile accounts related to Company benefits.

• Provide advanced knowledge and guidance to employees on the Company's benefits and assist employees with enrollment and inquiries.
• Process and monitor Workers' Compensation claims, FMLA, and other Leaves of Absence with continual communication with the employee and Management.
• Responsible for all new hire reporting and verification as state and federal law requires.
• Assist with the administration of the HRIS system, performance management system, and applicant tracking system.
• Update and maintain employee files, ensuring accuracy, compliance, and confidentiality.
• Recommend new approaches, policies, and procedures to improve the department's efficiency and services performed.

• Assists with projects that require collecting and analyzing data, maintaining records and databases, and preparing various human resources-related reports.
• Assists with large projects such as open enrollment, position descriptions, performance management programs, and other projects as requested.
• Responsible for interviewing external candidates and providing recommendations to the Director of Human Resources.
• Maintains and updates various Excel and other daily, monthly, or annual worksheets.
• Assist with all employment-related administrative duties from recruiting to termination.

• Will handle a variety of communications and correspondence at a professional level.
• Will use various computer software requiring advanced computer knowledge.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be willing and able to travel to and from other Golden West locations, as needed, to perform Human Resource functions.

Other Responsibilities:

• Perform all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

• Advanced knowledge of human resources and payroll principles and practices.
• Knowledge of state and federal employment laws and regulations.
• Knowledge of the telecommunications industry.
• Working knowledge of Company products and services.
• Knowledge of Company policies, practices, and procedures.
• Knowledge of worker's compensation and health insurance claims administration.
• Advanced knowledge of regulatory compliance issues, requirements, and employment laws such as ADA, COBRA, ERISA, FLSA, FMLA, HIPAA, OSHA, etc.
• Skills in interviewing and investigation techniques.
• Advanced reading, writing, and mathematical skills.
• Skill in handling sensitive situations professionally.
• Highly proficient skills in MS Word, Excel, and PowerPoint.
• Skills in prioritizing and organizing multiple work assignments.
• Ability to communicate well with employees and various business contacts professionally and courteously.
• Considerable ability to establish and maintain effective working relationships with other employees, departments, and the public.
• Ability to be well organized, accept responsibility for, and work under stressful situations with frequent interruptions.

• Strong working knowledge of accounting principles and practices.
• Ability to maintain strict confidentiality.
• Ability to think strategically and make sound decisions while analyzing the impact of those decisions, sometimes with little information available.
• Ability to analyze volumes of data, identify problems/errors, and correct or resolve them.
• Ability to complete work accurately under time constraints and deadlines.
• Ability to pay close attention to detail and maintain memory for numerous pieces of information.
• Advanced ability to maintain efficient workflow.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be willing and able to travel to and from other Golden West locations, as needed, to perform Human Resource functions.
• Must live in Golden West Exchange, depending on the reporting location.

Education and/or Experience:

Bachelor's degree in human resources, accounting, or equivalent combination of education and progressive Human Resources experience. Minimum of three years of experience in a Human Resources or payroll position. FPC, CPP, PHR, SPHR, SHRM-CP, or SHRM-SCP designation preferred.

Certifications, Licenses, Registrations:

Must have, or be able to obtain, and maintain a valid South Dakota driver's license, have an excellent driving record, and be insurable under the Company's policy carrier.

Must be willing to obtain Human Resource and/or Payroll certification within two years of employment.

Working Conditions:

Good working conditions with the absence of disagreeable conditions. Climate-controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

Note:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

JOB PURPOSE:

Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in.

KEY FUNCTIONS:

• Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.
• Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
• Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
• Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
• Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with customers in a timely manner if necessary.
• Be patient and understanding in all customer interactions.
• Responsible for receiving payments and maintain the cash drawer.
• Clearly explain and demonstrate equipment connectivity and functionality.
• Verify the functionality of returned equipment.
• Meet ongoing sales training requirements.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Must be able to meet the physical demands of the job within the described work environment.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Function as an effective team member to support customer experience while supporting the efforts and concepts of other departments.
• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multitask and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
• Identify opportunities for improvement while creating and implementing viable solutions
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required (some college preferred)
• Previous customer service/ sales experience in a retail environment preferred.
• Possess knowledge of Microsoft Office Suite and the Internet.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may be asked to lift and/or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate to loud.
• Employees may be required to stand in a retail environment for up to 8 hours a day.
• Employees may be required to work rotating shifts.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.