General Summary:
Provides support to the Service Delivery team in overseeing all aspects of service delivery projects. This position is responsible for interacting with project teams to ensure all activities in a project life cycle are conducted and executed on time. Will assist in the development of comprehensive plans and the management of customer and vendor relations. Must communicate with resources to accomplish project tasks and maintain project schedules. Maintains service delivery project records, invoices, materials used, etc. Prepares correspondence, tracks projects, and provides necessary follow-up. Establishes and preserves the filing and paperwork involved in service delivery projects.

Essential Job Functions:

• Maintains a CRM database to track all aspects of service delivery projects, including customer correspondence, contract obligations, materials used, and other required documents.
• Prepares plans, specifications, contracts and amendments, reports, and general correspondence to document the various requirements of projects.
• Serves as the single point of contact for assigned projects, with the responsibility for various aspects of the development and implementation of projects.
• Collaborate with internal and external stakeholders affected by assigned projects.
• Facilitates and troubleshoots problems associated with coordination, development, and design of projects.
• Audit records in various OSS software to ensure proper provisioning and billing of services.
• Assists in the management and monitoring of the e-rate connectivity programs.
• Handles quotes, service order entry and service delivery functions for the business sales channel.
• Define and document procedures by agreed methodology.
• Support the maintenance and entry of billing and project records, including feedback for process improvements.
• Create, distribute, and track correspondence within the Service Delivery Department.
• Advise and assist project team members in the application of project procedures and recording and reporting standards.
• Coordination of add/move/change requests including timely and accurate ordering and activation of service requests by the Company’s business sales channels.
• Communicates with customers in providing quotes and service delivery functions for the Company’s connectivity products.
• Develop and support effective communication mechanisms between the project teams.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be able to travel to and from other Golden West locations, as needed, to perform position duties or assigned functions.

Other Responsibilities:

• Perform all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

• Knowledge of Company products and services.
• Knowledge of Company policies and procedures.
• Knowledge of project management principles and practices.
• Excellent computer skills using Windows, Excel, Word, and Visio.
• Knowledge of customer expectations and Company processes for service level agreements and other commitments to ensure projects stay on track and within budget.
• Good verbal and written communication skills, particularly in correspondence utilizing mailing services and e-mail.
• Must demonstrate a positive attitude and courteous manner.
• Knowledge of the telecommunications industry and services.
• Basic understanding of accounting principles and practices.
• Good organizational and filing skills that will aid in the closeout of completed projects within specified timelines and keeping projects current.
• Ability to operate office equipment such as copiers, faxes, and printers.
• Ability to multi-task while maintaining accuracy.
• Ability to work within a team structure, and also independently without continual supervision.
• Must be self-motivated and able to make independent decisions.
• Must be flexible and be able to handle ambiguity.
• Ability to pay close attention to detail.
• Ability to locate and correct discrepancies in data records.
• Ability to recommend operating process changes along with problem/solution resolution.
• Must be able to work on-site at a Golden West designated reporting location.
• Must be able to travel to and from other Golden West locations, as needed, to perform position duties or assigned functions.

Education and/or Experience:
Degree in office management, administrative, and/or related field. Minimum of two years experience working in an office environment. Project management certification preferred.

Certifications, Licenses, Registrations:
Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record, and be insurable under the Company’s policy carrier.
Must be willing to obtain a Project Management certification within three (3) years.
 
Other Qualifications and/or Credentials:
Must live in a Golden West Exchange.

Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate-controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

As a Construction Tech you will support and assist the Construction department in the maintenance, expansion, and upgrades to Midco’s regional network.

KEY FUNCTIONS:

• Support the Construction department with the maintenance, expansion and upgrades to Midco’s regional network.
• Install, maintain, and repair Midco’s aerial and underground regional network.
• Perform house moves and cable relocations. Coordinate with the appropriate utility companies and other entities to verify routes. Keep detailed billing information to chargeback customers.
• Assist in preparing site surveys.
• Prepare asbuilts and update maps accurately and in a timely manner.
• Perform quality assurance checks and complete the proper documentation.
• Complete Midco First Time Right certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.
• Locate existing underground cable.
• Install drops, taps, amplifiers and power supplies. Splice coaxial cable.
• Ground service drops and pre-wire new builds.
• Read, comprehend, and utilize Regional network maps and plans.
• Possess knowledge in using signal meters, reading RF levels, voltage meters, TDR, etc.
• Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures. Wear safety apparel which includes hard hats (where required), safety vests, OSHA approved boots, etc.
• Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy. Must be able to successfully operate a vehicle with an attached trailer.
• Obtain certification and successfully operate a bucket truck to perform aerial construction and maintenance.
• Must be able to perform the essential functions of a Broadband Installer and/or Service Technician.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance and to arrive to work on time as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Mentor new hires as required.
• Have and maintain up-to-date knowledge of technological developments in the industry.
• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multitask and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
• Identify opportunities for improvement while creating and implementing viable solutions
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required. Some college or vocational training preferred.
• NCTI, SCTE and/or other broadband certification preferred.
• Previous experience in the broadband industry preferred.
• Must develop working knowledge of construction, the National Electrical Code, OSHA regulations, state and local regulations and general safety standards.

Position leveling will be assigned congruent to experience and training.

Construction Technician Career Progression

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
• The noise level in the work environment is moderate to loud.
• While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Must be able to climb poles, ladders, and other structures with proper equipment.
• Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.

ABOUT MIDCO:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.