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General Summary:
Provides support to the Service Delivery team in overseeing all aspects of service delivery projects. This position is responsible for interacting with project teams to ensure all activities in a project life cycle are conducted and executed on time. Will assist in the development of comprehensive plans and the management of customer and vendor relations. Must communicate with resources to accomplish project tasks and maintain project schedules. Maintains service delivery project records, invoices, materials used, etc. Prepares correspondence, tracks projects, and provides necessary follow-up. Establishes and preserves the filing and paperwork involved in service delivery projects.
Essential Job Functions:
- Maintains a CRM database to track all aspects of service delivery projects, including customer correspondence, contract obligations, materials used, and other required documents.
- Prepares plans, specifications, contracts and amendments, reports, and general correspondence to document the various requirements of projects.
- Serves as the single point of contact for assigned projects, with the responsibility for various aspects of the development and implementation of projects.
- Collaborate with internal and external stakeholders affected by assigned projects.
- Facilitates and troubleshoots problems associated with coordination, development, and design of projects.
- Audit records in various OSS software to ensure proper provisioning and billing of services.
- Assists in the management and monitoring of the e-rate connectivity programs.
- Handles quotes, service order entry and service delivery functions for the business sales channel.
- Define and document procedures by agreed methodology.
- Support the maintenance and entry of billing and project records, including feedback for process improvements.
- Create, distribute, and track correspondence within the Service Delivery Department.
- Advise and assist project team members in the application of project procedures and recording and reporting standards.
- Coordination of add/move/change requests including timely and accurate ordering and activation of service requests by the Company’s business sales channels.
- Communicates with customers in providing quotes and service delivery functions for the Company’s connectivity products.
- Develop and support effective communication mechanisms between the project teams.
- Must be able to work on-site at a Golden West designated reporting location.
- Must be able to travel to and from other Golden West locations, as needed, to perform position duties or assigned functions.
Other Responsibilities:
- Perform all other related duties as assigned by Management.
Knowledge, Skills & Abilities:
- Knowledge of Company products and services.
- Knowledge of Company policies and procedures.
- Knowledge of project management principles and practices.
- Excellent computer skills using Windows, Excel, Word, and Visio.
- Knowledge of customer expectations and Company processes for service level agreements and other commitments to ensure projects stay on track and within budget.
- Good verbal and written communication skills, particularly in correspondence utilizing mailing services and e-mail.
- Must demonstrate a positive attitude and courteous manner.
- Knowledge of the telecommunications industry and services.
- Basic understanding of accounting principles and practices.
- Good organizational and filing skills that will aid in the closeout of completed projects within specified timelines and keeping projects current.
- Ability to operate office equipment such as copiers, faxes, and printers.
- Ability to multi-task while maintaining accuracy.
- Ability to work within a team structure, and also independently without continual supervision.
- Must be self-motivated and able to make independent decisions.
- Must be flexible and be able to handle ambiguity.
- Ability to pay close attention to detail.
- Ability to locate and correct discrepancies in data records.
- Ability to recommend operating process changes along with problem/solution resolution.
- Must be able to work on-site at a Golden West designated reporting location.
- Must be able to travel to and from other Golden West locations, as needed, to perform position duties or assigned functions.
Education and/or Experience:
Degree in office management, administrative, and/or related field. Minimum of two years experience working in an office environment. Project management certification preferred.
Certifications, Licenses, Registrations:
Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record, and be insurable under the Company’s policy carrier.
Must be willing to obtain a Project Management certification within three (3) years.
Other Qualifications and/or Credentials:
Must live in a Golden West Exchange.
Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate-controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.
Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
- Full Time
- Immediately
- 415 Crown Street, Wall, SD 57790
- 6/13/24
Full Time Position with annual salary of $42,000 - $48,000 DOE PTO and Bonus Pay Based on Performance Previous Kitchen Management Experience Preferred
Position Summary:
The Nothing Bundt Cakes (NbC) Bakery Manager/Lead Operator directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.
Accountabilities/Duties:
- Team Leadership
- Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
- Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.
- Engages frequently with team members to gain insight into workload and progress, address any challenges and course correct as needed.
- Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.
- Delineates role of Assistant Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation.
- Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.
- Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
- Business Operations
- Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
- Creates and communicates weekly sales productivity goals, cake production plan and team schedule, and adjusts bakery coverage based on changing business trend.
- Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders and conducts monthly inventory.
- Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Manages all controllable expenses, including labor, COGS, maintenance and supplies, to maximize profitability.
- Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.
- Local Marketing
- Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.
- Coordinates special event participation with local businesses, schools and other community organizers.
Knowledge, Skills and Abilities:
- Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
- Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
- Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
- Excels at delegating duties, communicating clear expectations, directing others’ work and managing performance.
- Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
- Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
- Demonstrates strong learning agility, with a passion to grow and excel.
Education, Certifications and Work Experience Requirements:
- High school diploma or GED; post-secondary education is a plus.
- 2-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or foodservice industries.
- Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.
- Experience in creating productivity goals, inventory par levels and team schedules, and managing costs.
- Foodservice safety training certificate (or required to obtain within 30 days of employment).
- Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
Work Availability: 40 - 50 Hours/Week
Example: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
- Full Time
- Immediately
- 46,000 Year
- 1612 Eglin St Ste 400, Rapid City, SD 57701-6111
- 5/8/24
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