Job Description

Position Title: Evening & Weekend Manager on Duty
Reports To: Store Manager 
Location: Timmons Market-747 Timmons Blvd, Rapid City, SD 57703
Schedule: Primarily Fridays & Saturdays, 3:30pm–10:30pm, with opportunities for additional shifts throughout the week

Position Summary

The Evening & Weekend Manager on Duty (MOD) is responsible for overseeing store operations during assigned shifts. This position serves as the acting manager, ensuring excellent customer service, operational efficiency, and compliance with company policies. The MOD provides leadership and support to all store departments, resolves customer concerns, and ensures a safe and productive work environment.

Key Responsibilities

• Act as the manager on duty during evening and weekend shifts, assuming full responsibility for store operations.

• Provide leadership, direction, and support to team members across all departments.

• Ensure outstanding customer service by assisting customers directly and resolving escalated issues.

• Monitor store appearance, safety, and cleanliness, addressing any issues promptly.

• Oversee front-end operations, including cashier performance, customer flow, and service standards.

• Assist with scheduling adjustments, shift coverage, and employee breaks as needed.

• Support adherence to company policies, procedures, and operational standards.

• Respond to emergencies, safety concerns, and incidents in a calm and professional manner.

• Communicate shift updates, issues, and observations to the Store Manager or Assistant Store Manager.

• Perform closing responsibilities, including securing cash, locking up, and ensuring the store is ready for the next business day.

Qualifications

• Previous supervisory or management experience preferred, ideally in retail or customer service. 

• Strong leadership and communication skills with the ability to motivate and direct a team.

• Excellent problem-solving and decision-making abilities.

• Ability to remain calm and professional under pressure.

• Strong customer service orientation.

• Must be reliable and able to work evenings, weekends, and occasional additional shifts.

• Must be at least 21 years old.

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to lift up to 40 lbs. as needed.

• Comfortable working in a fast-paced retail environment.

Compensation & Benefits

• Competitive hourly wage, commensurate with experience.

• Employee discount program.

The Custer Senior Center Mission is to serve as a community focal point providing quality services to enrich the lives of Custer County’s aging adult population. As a non-profit with both charitable and educational purposes, we strive to enhance the quality of life for our seniors in Custer County and the Black Hills. Staying engaged with the community helps the Center promote enrichment, connection, and a sense of belonging to our membership.

Position Summary:

The Executive Director of Operations is responsible for the daily management and physical operations of the Center, overseeing the educational, financial, and community involvement aspects of our mission. The ideal candidate should be organized, detail-centered, and flexible. The position involves guiding various committees at the Center to help them achieve their goals for entertainment, fundraising, and community action while maintaining a positive and nurturing environment that welcomes everyone into the community at the Center.

Critical Annual Responsibilities:

Oversee all day-to-day operations of the Center.

Manage the monthly calendar of events and activities.

Oversee numerous groups including Executive, Ways and Means, Programs, Newsletter, and Building committees.

Produce and manage the annual budget for an established non-profit.

Coordinate the rental spaces offered for both long term and short-term leasing at the Center.

Financial Responsibilities:

All basic bookkeeping duties including AP and AR. Coordinate with the Center Comptroller to maintain financial accuracy.

Track community sponsorships and grants in accordance with Center Policy and grant requirements.

Generate invoices and track/pay/enter any income received by the Center in QuickBooks. QuickBooks experience is preferred, but training is available.

Coordinate with the Board Treasurer to present an operating and endowment financial statement of the Center at the monthly Board of Directors meeting, and update the Board regularly on the status of the budget versus actual spending.

Enter all deposit monies into QuickBooks, physically make bank deposits, and monitor the financial and banking accounts of the Center.

Fundraising and Grants:

Research and apply for any appropriate grants at the local, regional, and national level. Create distribution and financial tracking programs in QuickBooks to oversee the accountability of each grant.  Report on the distribution and execution of all grants back to the grantor as required by the contract terms.

Coordinate the fundraising activities of the committees and oversee the advertising and promotion of all events as needed to promote the Center and its activities.

Communicate regularly with the Center Comptroller to properly identify and file all grant, fundraising, gift shop, donation, and endowment monies the Center receives annually through the QuickBooks application.

Gift Shop Operations:

Supervise the NICOA employee that directs the Gift Shop for the Center and assist with the addition of product to the inventory through the Square application.

Oversee the recruitment, training, and work schedule of the volunteers for the Gift Shop.

Coordinate and oversee the deposits and consignment payments to the membership from the Square system.

Community Engagement:

Be the primary representative of the Custer Senior Center within the community and work to foster relationships with city, county and state government offices, local civic entities, volunteer and community organizations, and other outreach programs to the benefit of the Center and its membership.

Create and oversee intergenerational events and direct benefit services to the Center and the membership.

Support and oversee initiatives that promote education, wellness, and social connections for our senior community.

Qualifications:

Experience in charity administration, non-profit structure or community organizing preferred.  A passion for serving a senior population and enhancing community well-being is a must.

Strong organizational skills, budget, financial, and supervisory education or experience is preferred. This position entails quite a bit of on-the-job training, and the ability to adapt to unforeseen circumstances is a plus.

Proficiency in Microsoft Office Suite, QuickBooks, Square and website management preferred.

Grant writing and tracking experience is a plus, but lack of experience does not necessarily disqualify the right candidate.

A degree in higher education is not a requirement for this position; however, personal, and professional references are.

Compensation and Benefits:

Competitive salary, excellent working hours, very little off hours work, a supportive board of directors, active committees, and a lively community of members.

A real opportunity for professional development, especially for a recent graduate in administration or a person experienced with the long-term volunteerism or non-profit experience.

A generous sick time and PTO plan, but no paid health care coverage.