The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.

Responsibilities:

• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
• Assist and guide the front office staff through their daily duties and responsibilities.
• Respond to guests' inquiries and requests in a timely and professional manner
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback
• Resolve customer complaints
• Train and coach front desk staff
• Maintain a clean and organized front desk area

Requirements:

• At least 2 years of work experience as a Front Desk Agent or similar customer service role
• Degree or Certificate in Hospitality or related field of study
• Must be available to work a flexible schedule including days, nights, weekends and holidays
• Ability to reliably commute to Lake Placid
• Experience with hotel reservations software, like OPERA
• Excellent interpersonal and communication skills
• Proven leadership and organizational skills

About Us:

The Lake Placid Lodge is an upscale resort located in the heart of the Adirondack Mountains, situated on the shores of Lake Placid.

Website: https://www.opalcollection.com/lake-placid-lodge/

Benefits:

• Paid Time Off
• Affordable Health, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Free Employee Meals (1 per shift)
• Opportunities for Advancement

Pay Range: $22-$25 per hour

Description

As a Case Manager, Regional Permanency Resource Center you will provide supportive services and case management services to adoptive, guardianship and kinship families so they are able to make informed decisions with regards to services and supports that best meet their needs. You will report to the Case Manager Supervisor. You will work in a hybrid environment with some travel to client's homes in the community.

Responsibilities:

• Function as a systems navigator to families who have adopted or who have children in guardianship or kinship care through the provision of case management.
• Meet with families in their home to assess needs
  • Assess needs, conduct service planning, service plan implementation, service coordination, monitoring and follow-up, reassessment and review with the family via in-home or community monthly visits. Services include but are not limited to information and referral services; referral to legal services; attendance at family court dates; transportation; housing assistance; childcare; basic family needs (vital needs in emergencies and with expenses that are unforeseen); educational advocacy services; and facilitating appointments with social services, medical health providers, and mental health services.
• Respond to the request for in home support referrals for resources and services
• Provide crisis intervention supports when needed
• Work with family to access needed respite services
• Conduct follow up contacts with families at prescribed intervals
• Participate in family engagement activities
• Co-lead support groups
• Participate in training programs offered by the program as assigned
• Use lived experience to empathize and provide hope. Preference for someone with experience with kinship, adoption or guardianship as a youth or in a parenting role.
• Maintain records including required data collection information according to the program standards and expectations. Case Managers must maintain Evolv record with progress notes and all pertinent documentation, a discharge summary and post-case closure documentation.
• Participate as a trainer in programs in the community, to increase understanding of the needs of families who have adopted or have children in guardianship or kinship care
• Complete risk assessments as required by Northern Rivers Quality Management Department

Requirements and Education:

• Bachelor’s level degree in social work, psychology, or human services, or a bachelor’s level degree in any field with at least two years of case management experience; or an associate’s level degree in psychology or human services with at least two years of case management experience.
• Must be able to communicate effectively and develop positive working relationships
• A valid NYS drivers license

Benefits

• Health care package: medical, dental, and vision
• Tuition reimbursement
• Paid time off
• Holiday Pay
• 401 (K) plan
• Life Insurance
• Loan repayment assistance
• Free training/CEU opportunities
• Mileage reimbursement

About Northern Rivers

At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.

Northern RiversFamily of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any othercharacteristicprotected under applicable law. We cherishthe unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.

Qualifications

Description

Director of Assertive Community Treatment (ACT) Youth Program

Up to $10,000 Sign-On Bonus and Relocation Package for highly qualified candidates

Northern Rivers Family of Services seeks a leader for the Youth ACT Crisis Response program in Schenectady, NY. Seeking an experienced professional who will develop and supervise a multi-disciplinary team that provides services to youth and families with the highest level of need in the community. The over-arching goals of the program are to prevent out-of-home placement, in-patient hospitalization, and involvement with the child welfare system by expanding services to youth ages 10 to 21 with significant psychiatric needs, who are at risk of institutional level of care, and who require intensive interventions to support the child and family’s complex needs.

The Director will also have the opportunity to develop their team’s skills to maximize their impact on the individuals and communities the Youth ACT program serves while also providing clinical and administrative oversight to the program in collaboration with the NYS OMH and NRFS leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interface with county mental health leadership to coordinate admissions to Youth ACT and successful discharges to lower levels of care
• Coordinate with prescribers, licensed mental health professionals, and team members with specialized expertise to provide youth and families with comprehensive care
• Facilitate team building, staff training, and staff supervision to develop a cohesive, high performing team
• Collaborate with agency leadership to develop the Youth ACT program as a best-practice model in New York State
• Provide outreach and education to community providers about Youth Assertive Community Treatment (ACT) including the program philosophy, outcomes, and best practices
• Develop and maintain collaborative relationships with other agencies, schools, hospitals, primary care providers, housing authorities, and law enforcement agencies to assist in meeting the needs of the youth and families served
• Provide direct services to youth and families through collaboration with members of the multi-disciplinary team
• Ensure the development of person-centered, youth-driven treatment plans that assist youth and families in addressing their barriers and creating real and lasting change in their lives

EDUCATION and/or EXPERIENCE

• Master's degree
• 1-2 years of progressively responsible related experience

CERTIFICATION / LICENSURE

• NYS licensure in the mental health field required
• Valid NYSDriver's License required

Benefits

• Health care package: medical, dental, and vision
• Tuition reimbursement
• Paid time off
• Holiday Pay
• 401 (K) plan
• Life Insurance
• Loan repayment assistance
• Free training/CEU opportunities

About Northern Rivers

At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.

Northern RiversFamily of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any othercharacteristicprotected under applicable law. We cherishthe unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do meaningful work.

Qualifications

Description

As a Case Manager, Regional Permanency Resource Center you will provide supportive services and case management services to adoptive, guardianship and kinship families so they are able to make informed decisions with regards to services and supports that best meet their needs. You will report to the Case Manager Supervisor. You will work in a hybrid environment with some travel to client's homes in the community.

Responsibilities:

• Function as a systems navigator to families who have adopted or who have children in guardianship or kinship care through the provision of case management.
• Meet with families in their home to assess needs
  • Assess needs, conduct service planning, service plan implementation, service coordination, monitoring and follow-up, reassessment and review with the family via in-home or community monthly visits. Services include but are not limited to information and referral services; referral to legal services; attendance at family court dates; transportation; housing assistance; childcare; basic family needs (vital needs in emergencies and with expenses that are unforeseen); educational advocacy services; and facilitating appointments with social services, medical health providers, and mental health services.
• Respond to the request for in home support referrals for resources and services
• Provide crisis intervention supports when needed
• Work with family to access needed respite services
• Conduct follow up contacts with families at prescribed intervals
• Participate in family engagement activities
• Co-lead support groups
• Participate in training programs offered by the program as assigned
• Use lived experience to empathize and provide hope. Preference for someone with experience with kinship, adoption or guardianship as a youth or in a parenting role.
• Maintain records including required data collection information according to the program standards and expectations. Case Managers must maintain Evolv record with progress notes and all pertinent documentation, a discharge summary and post-case closure documentation.
• Participate as a trainer in programs in the community, to increase understanding of the needs of families who have adopted or have children in guardianship or kinship care
• Complete risk assessments as required by Northern Rivers Quality Management Department

Requirements and Education:

• Bachelor’s level degree in social work, psychology, or human services, or a bachelor’s level degree in any field with at least two years of case management experience; or an associate’s level degree in psychology or human services with at least two years of case management experience.
• Must be able to communicate effectively and develop positive working relationships
• A valid NYS drivers license

Benefits

• Health care package: medical, dental, and vision
• Tuition reimbursement
• Paid time off
• Holiday Pay
• 401 (K) plan
• Life Insurance
• Loan repayment assistance
• Free training/CEU opportunities
• Mileage reimbursement

About Northern Rivers

At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.

Northern RiversFamily of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any othercharacteristicprotected under applicable law. We cherishthe unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.

Qualifications

POSITION OVERVIEW

Position Description
Residential Supervisor
Job Title: Residential Supervisor
Program/Department: Residential
Member Agency: Parsons
Approved date: 5/13/2021
POSITION SUMMARY
Provide daily therapeutic care and programming according to Agency and other governing bodies (LDSS, OCFS, CSE, etc.) standards and requirements for adolescent clients who are emotionally disturbed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Maintain the physical order of the building and therapeutic environment of the units.
Develop and maintain schedules within the assigned campus residential unit, ensuring that there is adequate staff to meet regulatory requirements and safety requirements.
Responsible to ensure that youth in our care are being supervised according to regulatory and programmatic standards.
Design, implement and supervise program activity which will lead to the attainment of goals described within treatment plans.
Supervise and evaluate the work of residential staff assigned to residential programs.
Maintain records as directed by the Residential Program Manager.
Participate in the interviewing and selection of new staff members.
Participate in the training of residential staff.
Conduct residential staff meetings.
Participate in the evaluation of youth referred to the Agency for residential care.
Conduct the financial activity of the residential unit in accordance with guidelines established by the Residential Program Manager and the Director.
Responsible for managing program funds, purchasing food, clothing, household supplies, managing youth allowances
Participate/organize program and agency wide special events and services.
Provide for the physical and psychological needs of clients, including physical safety, hygiene, clothing, food (cooking when necessary), medical care, a reliable and nurturing environment.
Participate in program on call rotation
SUPERVISORY RESPONSIBILITIES
Directly supervises non-exempt employees. Supervises and evaluates the work of individuals; has responsibility for subordinate performance and output.
LEADERSHIP
Supervises work assignments and performance development/appraisal. Responsible for selection, training, development, and performance management of personnel.
Position Description
Residential Supervisor
SUPERVISION RECEIVED
Direction: receives guidance with respect to general objectives; in the majority of tasks and projects assigned, determine methods, work sequence, scheduling, and how to achieve objectives of assignments; operate within specific policy guidelines. May require approval before proceeding with next steps.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Requires minimum of HS diploma or equivalent and at least three to four years of relevant experience.
CERTIFICATION / LICENSURE
None required. Clean valid driver license.
KNOWLEDGE
Thorough knowledge of a specialized area or technical field such as Residential Care, Child Care, Nursing, Accounting, Industrial Arts/Maintenance/Electrical Technology, Medical, or Computer Science; areas which involve thorough skills knowledge plus the application of basic theory.
COMMUNICATION and CONTACT with OTHERS
Requires effective communication skills. Communication involves interpersonal contacts with clients/families or programs/departments to coordinate service, treatment, or other work. Frequent telephone contact or written correspondence inside the program/department and/or outside the organization involving communication of standard procedures or discussions of non-controversial matters. Regularly training/teaching clients, customers, or new employees in standardized programs or procedures.
DECISION MAKING
Work is primarily performed independently and initiative is expected on specific aspects of the work except under unusual circumstances or conditions. Procedural guidance is available. Decisions on routine matters are appropriate at this level.
CONSEQUENCES of ERRORS
Image/Reputation: Errors could cause adverse effect to clients, could cause client related image/reputation concerns, inaccurate reports/records, and/or could result in dissemination of inaccurate or incomplete information. Such errors may be detected inside or outside the organization and could result in obligating the organization to take a risk or some financial obligation or loss.
LANGUAGE SKILLS
Ability to read, understand and implement documents such as care instructions, procedure manuals, operating instructions, and safety rules. Ability to write routine reports and
Position Description
Residential Supervisor
correspondence. Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of information/instructions furnished in written, oral, diagram, or schedule form.
ORGANIZATIONAL SCOPE and IMPACT
This position is not a functional head of a program or department.
FINANCIAL MANAGEMENT RESPONSIBILITY
Responsible for limited program financial transactions. May be responsible for petty cash, flex funds, or similar types of financial transactions.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
TECHNOLOGY SKILLS
Intermediate competency in Windows operating environment using MS Office applications, database, e-mail and internet programs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Work requires occasional travel by vehicle to alternate work locations.
Community travel/visits require visits to client-related non-agency service provision sites.
Community travel/visits require visits to client homes.
Direct care of clients; required to perform Therapeutic Crisis Intervention techniques.
Possible exposure to blood borne pathogens.
Possible exposure to verbal and/or physical aggression.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular physical exertion is required such as climbing, crouching, crawling, lifting items up to 50 lbs. May be required to perform physical interventions.
EMPLOYER'S DISCLAIMER
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Position Description
Residential Supervisor
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the agency reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.
Employee Name (please print)
Employee Signature and Acknowledgement Date

ABOUT NORTHERN RIVERS

POSITION OVERVIEW

Residential Case Manager

Our Residential Case Manager will work out of our Albany, NY campus and will be responsible for supporting clients in the Residential System while performing duties in collaboration with a clinician.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Arrange and attend home visits
• Prepare transition plans
• Coordinate Independent Living Services
• Act as the primary contact between Schools and Residential
• Coach family visits
• Complete various assessments, including FASP and SPR
• Complete accurate case notes and timely input the notes into Connections database
• Provide transportation for clients
• Maintain contact with DSS and family
• Function as a contributing member of the interdisciplinary treatment team
• Attend dorm meetings
• Attend treatment review meetings

EDUCATION and/or EXPERIENCE

Requires a Bachelors degree or commensurate level of education and related experience.

Experience with individuals in care systems preferred.

Drivers license is required for this position.

Work requires 25 50% community travel/visits.

If you’ve got the talent, drive and desire to make a real difference in your community, you need to be a part of Northern Rivers Family of Services. We’re a family of human service agencies united in our passion to help the children, adults, and families of the Capital Region and beyond.

Our employees receive a generous time off and health care package, tuition reimbursement, loan repayment assistance, free training/CEU opportunities, flexible work schedule, and much more!

Apply today to become part of our team!

Northern Rivers is an Equal Opportunity / Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

ABOUT NORTHERN RIVERS

POSITION OVERVIEW

Residential Assistant Supervisor -

Albany residential has an immediate need for a full-time ResidentialAssistant Supervisor. This position is responsible for supervising direct care staff as well as working as part of the direct care team who collectively provide daily therapeutic care and programming according to agency policy and regulation.

RESPONSIBILITIES

• Supervising program activity as related to client treatment plans
• Supervision and evaluation of direct care staff
• Working as part of staff-to-youth ratio and on-call system, mentoring and training staff
• Assisting in crisis intervention as needs
• Other administrative tasks related to running the unit

EDUCATION and/or EXPERIENCE REQUIREMENTS

• Requires an Associate’s degree plus 3 years of experience, Bachelor’s degree preferred, OR high school plus at least 5 years of experience
• Related experience with vulnerable populations/older adolescent population is required
• Must have supervisory experience or demonstrated ability to manage a residential unit
• Must have valid, clean driver’s license
• Ability to work variable shifts required including evenings, weekends and holidays

ABOUT NORTHERN RIVERS

Description

Qualifications