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The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.
Responsibilities:
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Assist and guide the front office staff through their daily duties and responsibilities.
- Respond to guests' inquiries and requests in a timely and professional manner
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Maintain a clean and organized front desk area
Requirements:
- At least 2 years of work experience as a Front Desk Agent or similar customer service role
- Degree or Certificate in Hospitality or related field of study
- Must be available to work a flexible schedule including days, nights, weekends and holidays
- Ability to reliably commute to Lake Placid
- Experience with hotel reservations software, like OPERA
- Excellent interpersonal and communication skills
- Proven leadership and organizational skills
About Us:
The Lake Placid Lodge is an upscale resort located in the heart of the Adirondack Mountains, situated on the shores of Lake Placid.
Website: https://www.opalcollection.com/lake-placid-lodge/
Benefits:
- Paid Time Off
- Affordable Health, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Free Employee Meals (1 per shift)
- Opportunities for Advancement
Pay Range: $20-$24 per hour
- Full Time
- Immediately
- 20.00 Hour
- 144 Lodge Way, LAKE PLACID, NY 12946
- 4/26/24
Job Details
POSITION OVERVIEW
Residential Case Manager
Our Residential Case Manager will work out of our Albany, NY campus and will be responsible for supporting clients in the Residential System while performing duties in collaboration with a clinician.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Arrange and attend home visits
- Prepare transition plans
- Coordinate Independent Living Services
- Act as the primary contact between Schools and Residential
- Coach family visits
- Complete various assessments, including FASP and SPR
- Complete accurate case notes and timely input the notes into Connections database
- Provide transportation for clients
- Maintain contact with DSS and family
- Function as a contributing member of the interdisciplinary treatment team
- Attend dorm meetings
- Attend treatment review meetings
EDUCATION and/or EXPERIENCE
Requires a Bachelors degree or commensurate level of education and related experience.
Experience with individuals in care systems preferred.
Drivers license is required for this position.
Work requires 25 50% community travel/visits.
If you’ve got the talent, drive and desire to make a real difference in your community, you need to be a part of Northern Rivers Family of Services. We’re a family of human service agencies united in our passion to help the children, adults, and families of the Capital Region and beyond.
Our employees receive a generous time off and health care package, tuition reimbursement, loan repayment assistance, free training/CEU opportunities, flexible work schedule, and much more!
Apply today to become part of our team!
Northern Rivers is an Equal Opportunity / Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
ABOUT NORTHERN RIVERS
- Full Time
- Immediately
- Albany, NY 12208
- 4/24/24
Job Details
POSITION OVERVIEW
Residential Assistant Supervisor -
Albany residential has an immediate need for a full-time ResidentialAssistant Supervisor. This position is responsible for supervising direct care staff as well as working as part of the direct care team who collectively provide daily therapeutic care and programming according to agency policy and regulation.
RESPONSIBILITIES
- Supervising program activity as related to client treatment plans
- Supervision and evaluation of direct care staff
- Working as part of staff-to-youth ratio and on-call system, mentoring and training staff
- Assisting in crisis intervention as needs
- Other administrative tasks related to running the unit
EDUCATION and/or EXPERIENCE REQUIREMENTS
- Requires an Associate’s degree plus 3 years of experience, Bachelor’s degree preferred, OR high school plus at least 5 years of experience
- Related experience with vulnerable populations/older adolescent population is required
- Must have supervisory experience or demonstrated ability to manage a residential unit
- Must have valid, clean driver’s license
- Ability to work variable shifts required including evenings, weekends and holidays
ABOUT NORTHERN RIVERS
- Full Time
- Immediately
- Albany, NY 12209
- 4/16/24
Job Details
Description
As a Director of CSE and School Psychology, you will direct and oversee the completion of intellectual, academic, and social emotional assessments and re-evaluations of students referred to the Committee on Special Education (CSE) at the School at Northeast and Neil Hellman School. You will lead the Committee on Special Education meetings and provide oversight to the NYS Special Education Regulations. You will report to the Chief Officer of Education and will work onsite.
Responsibilities:
- Conduct intellectual, academic and social-emotional assessments
- Conduct and lead Committee on Special Education meetings as CSE Chairperson
- Consult and collaborate with staff on Functional Behavioral Assessments, Behavior Intervention Plans and Individualized Education Plans
- Consult and collaborate with staff on FBA, BIP, and IEP requirements
- Present evaluations and results to staff and parents the implications of results and resulting classification decisions
- Consult with staff regarding behavioral, emotional, and educational difficulties of specific students
- Provide training to all teaching staff on IEP development on a regular basis to meet state and Federal Special Education regulations
- Ensure initial, annual, and intermittent IEP meetings are held in compliance with all state and Federal regulations
- Research and circulate the latest NYS Special Education Regulations
Requirements and Education:
- Requires a Master’s degree and at least five to seven years of progressively responsible related experience.
- Requires NYS Certification as a School Psychologist.
Benefits
- Health care package: medical, dental, and vision
- Tuition reimbursement
- Paid time off
- Holiday Pay
- 401 (K) plan
- Life Insurance
- Loan repayment assistance
- Free training/CEU opportunities
About Northern Rivers
At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.
Northern RiversFamily of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any othercharacteristicprotected under applicable law. We cherishthe unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.
Qualifications
- Full Time
- Immediately
- Albany, NY 12208
- 4/16/24
Job Details
Description
***Applications due by April 26, 2024***
As a Marketing and Social Media Manager, you will advance our agency's mission by spearheading comprehensive marketing and social media strategies. You will manage our social media accounts, craft compelling content across various mediums, and oversee organization-wide marketing campaigns. All while ensuring that campaigns are meticulously targeted, tracked, and optimized to achieve maximum performance. Collaboration will be necessary as you will work with internal teams to align marketing efforts with program goals, fundraising efforts, and events. Leadership will extend beyond internal operations to include fostering relationships with key stakeholders and external partners. You will report to the Chief Advancement Officer and will work onsite.
Responsibilities:
- Develop and implement comprehensive marketing and social media strategies aligned with organizational goals and objectives.
- Manage social media accounts, including content creation, scheduling, monitoring and engagement.
- Create compelling and impactful content, including graphics, videos, and written materials, to effectively communicate the mission of the organization.
- Responsible for planning, executing, and monitoring paid advertising campaigns across search engines and social media platforms, ensuring they are effectively targeted, tracked, and optimized for maximum performance.
- Maintain brand standards and corporate identity.
- Monitor trends, analyze data, and adjust strategies to optimize performance and reach key performance indicators.
- Monitor and report the effectiveness of marketing efforts.
- Collaborate with internal teams to coordinate marketing campaigns, fundraising efforts, and events.
- Cultivate and maintain relationships with key internal and external partners and stakeholders.
- Stay informed about industry trends, best practices, and emerging technologies.
- Act as liaison to funding agencies .
- Engage and monitor the services of external consultants to secure new business.
- Lead ad hoc assignments to support key agency initiatives.
- Other duties as assigned.
Requirements and Education:
- Bachelor's degree (BA/BS) from a four-year college or university required. Master’s degree preferred.
- Five to seven years of related experience required.
Benefits
- Health care package: medical, dental, and vision
- Tuition reimbursement
- Paid time off
- Holiday Pay
- 401 (K) plan
- Life Insurance
- Loan repayment assistance
- Free training/CEU opportunities
About Northern Rivers
At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.
Northern RiversFamily of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any othercharacteristicprotected under applicable law. We cherishthe unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do meaningful work.
Qualifications
- Full Time
- Immediately
- Albany, NY 12208
- 4/11/24
Job Details
Description
Position Summary
Provide daily therapeutic care and programming according to Agency and other governing bodies (LDSS, OCFS, CSE, etc.) standards and requirements for adolescent clients who are emotionally disturbed.
Essential Duties and Responsibilities
- Maintain the physical order of the building and therapeutic environment of the units.
- Develop and maintain schedules within the assigned campus residential unit, ensuring that there is adequate staff to meet regulatory requirements and safety requirements.
- Responsible to ensure that youth in our care are being supervised according to regulatory and programmatic standards.
- Design, implement and supervise program activity which will lead to the attainment of goals described within treatment plans.
- Supervise and evaluate the work of residential staff assigned to residential programs.
- Maintain records as directed by the Residential Program Manager.
- Participate in the interviewing and selection of new staff members.
- Participate in the training of residential staff.
- Conduct residential staff meetings.
- Participate in the evaluation of youth referred to the Agency for residential care.
- Conduct the financial activity of the residential unit in accordance with guidelines established by the Residential Program Manager and the Director.
- Responsible for managing program funds, purchasing food, clothing, household supplies, managing youth allowances
- Participate/organize program and agency wide special events and services.
- Provide for the physical and psychological needs of clients, including physical safety, hygiene, clothing, food (cooking when necessary), medical care, a reliable and nurturing environment.
- Participate in program on call rotation
Education and Experience
Requires minimum of HS diploma or equivalent and at least three to four years of relevant experience.
Certification/Licensure
None required. Clean valid driver license.
Qualifications
If you want a rewarding career where you make a positive impact on children and their families, we want to talk to you! At Northern Rivers Family of Services, we work together to make a difference in our client's liveswhile also strengthening our community.
We are a family of human service agencies united in our passion to helping children, families, and adultsreach their potential. Northern Rivers coordinates the quality of care, depth of programs, and combined size and passion for the mission to provide care for more than 18,000 people each year in 41 counties throughout New York State. If you’ve got the talent, drive and desire to make a real difference in your community, you need to be a part of Northern Rivers Family of Services!
Our employees receive generous paid time off, an expansive health care package, tuition reimbursement, loan repayment assistance, free training/CEU opportunities, and much more!
Apply today to become part of our team!
Northern Rivers is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff, and are building a culture where everyone has the opportunity to do the meaningful work here at Northern Rivers!
- Full Time
- Immediately
- Schenectady, NY 12304
- 4/4/24
Job Details
POSITION OVERVIEW
Position Description
Residential Supervisor
Job Title: Residential Supervisor
Program/Department: Residential
Member Agency: Parsons
Approved date: 5/13/2021
POSITION SUMMARY
Provide daily therapeutic care and programming according to Agency and other governing bodies (LDSS, OCFS, CSE, etc.) standards and requirements for adolescent clients who are emotionally disturbed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Maintain the physical order of the building and therapeutic environment of the units.
Develop and maintain schedules within the assigned campus residential unit, ensuring that there is adequate staff to meet regulatory requirements and safety requirements.
Responsible to ensure that youth in our care are being supervised according to regulatory and programmatic standards.
Design, implement and supervise program activity which will lead to the attainment of goals described within treatment plans.
Supervise and evaluate the work of residential staff assigned to residential programs.
Maintain records as directed by the Residential Program Manager.
Participate in the interviewing and selection of new staff members.
Participate in the training of residential staff.
Conduct residential staff meetings.
Participate in the evaluation of youth referred to the Agency for residential care.
Conduct the financial activity of the residential unit in accordance with guidelines established by the Residential Program Manager and the Director.
Responsible for managing program funds, purchasing food, clothing, household supplies, managing youth allowances
Participate/organize program and agency wide special events and services.
Provide for the physical and psychological needs of clients, including physical safety, hygiene, clothing, food (cooking when necessary), medical care, a reliable and nurturing environment.
Participate in program on call rotation
SUPERVISORY RESPONSIBILITIES
Directly supervises non-exempt employees. Supervises and evaluates the work of individuals; has responsibility for subordinate performance and output.
LEADERSHIP
Supervises work assignments and performance development/appraisal. Responsible for selection, training, development, and performance management of personnel.
Position Description
Residential Supervisor
SUPERVISION RECEIVED
Direction: receives guidance with respect to general objectives; in the majority of tasks and projects assigned, determine methods, work sequence, scheduling, and how to achieve objectives of assignments; operate within specific policy guidelines. May require approval before proceeding with next steps.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Requires minimum of HS diploma or equivalent and at least three to four years of relevant experience.
CERTIFICATION / LICENSURE
None required. Clean valid driver license.
KNOWLEDGE
Thorough knowledge of a specialized area or technical field such as Residential Care, Child Care, Nursing, Accounting, Industrial Arts/Maintenance/Electrical Technology, Medical, or Computer Science; areas which involve thorough skills knowledge plus the application of basic theory.
COMMUNICATION and CONTACT with OTHERS
Requires effective communication skills. Communication involves interpersonal contacts with clients/families or programs/departments to coordinate service, treatment, or other work. Frequent telephone contact or written correspondence inside the program/department and/or outside the organization involving communication of standard procedures or discussions of non-controversial matters. Regularly training/teaching clients, customers, or new employees in standardized programs or procedures.
DECISION MAKING
Work is primarily performed independently and initiative is expected on specific aspects of the work except under unusual circumstances or conditions. Procedural guidance is available. Decisions on routine matters are appropriate at this level.
CONSEQUENCES of ERRORS
Image/Reputation: Errors could cause adverse effect to clients, could cause client related image/reputation concerns, inaccurate reports/records, and/or could result in dissemination of inaccurate or incomplete information. Such errors may be detected inside or outside the organization and could result in obligating the organization to take a risk or some financial obligation or loss.
LANGUAGE SKILLS
Ability to read, understand and implement documents such as care instructions, procedure manuals, operating instructions, and safety rules. Ability to write routine reports and
Position Description
Residential Supervisor
correspondence. Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of information/instructions furnished in written, oral, diagram, or schedule form.
ORGANIZATIONAL SCOPE and IMPACT
This position is not a functional head of a program or department.
FINANCIAL MANAGEMENT RESPONSIBILITY
Responsible for limited program financial transactions. May be responsible for petty cash, flex funds, or similar types of financial transactions.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
TECHNOLOGY SKILLS
Intermediate competency in Windows operating environment using MS Office applications, database, e-mail and internet programs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Work requires occasional travel by vehicle to alternate work locations.
Community travel/visits require visits to client-related non-agency service provision sites.
Community travel/visits require visits to client homes.
Direct care of clients; required to perform Therapeutic Crisis Intervention techniques.
Possible exposure to blood borne pathogens.
Possible exposure to verbal and/or physical aggression.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular physical exertion is required such as climbing, crouching, crawling, lifting items up to 50 lbs. May be required to perform physical interventions.
EMPLOYER'S DISCLAIMER
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Position Description
Residential Supervisor
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the agency reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.
Employee Name (please print)
Employee Signature and Acknowledgement Date
ABOUT NORTHERN RIVERS
- Immediately
- Albany, NY 12208
- 4/3/24
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