Veterans Wanted!
Enterprise Rent-A-Car
  • Full Time
  • Immediately
  • St. Louis, MO
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Vehicle Citations Coordinator

Enterprise Rent A Car

Enterprise Fleet Management

has an opportunity for a

Vehicle Citations Coordinator!

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business.

This position will be responsible for developing and maintaining citation processing procedures including researching and identifying incoming citations from our Fleet Management customers, transfers of liability, citations payment, updating the citation database and becoming a knowledgeable resource for the internal teams.

Why Become a Vehicle Citations Coordinator?

**40 hours per week and offers a flex schedule and work from home options 1-2 days per week!**

**Starting salary between $30k-$33k/year depending on experience**

**Opportunities to increase your earning by $3,700 after passing department certifications**

**We offer full benefits, 401K, profit sharing and great discounts!** 

This position is located at: 9315 Olive Blvd, St. Louis, MO 63132


Responsibilities:

Responsibilities include:

  • Research and identify vehicles in relation to citations received
  • Receive, organize and process citations
  • Utilize agencies websites to issue credit card payments
  • Enter payment information into citation application
  • Prepare and send out  transfer of liability letters
  • Prepare check requests and issue payment
  • Act as knowledgeable resource in matters pertaining to citations
  • Evaluate and take appropriate action for each citation based on group /customer preferences and company policy
  • Create efficiencies in transferring liability and payment of citations
  • Research and evaluate issues and make recommendations
  • Main point of contact for Enterprise Fleet Management (EFM) Groups on citations and New Vehicle Acquisition (NVA) Account Teams.
  • Develop and maintain relationships with contacts at municipalities, toll road authorities and collection agencies
  • Negotiate penalties and apply for refunds

Equal Opportunity Employer/Disability/Veterans


Qualifications:

Minimum Qualifications include:

  • Minimum 1 year of administrative support experience in a professional office environment
  • Minimum 1 year of customer service experience
  • Must have relevant PC/Computer experience plus a working knowledge of multiple Microsoft programs including Excel and Outlook 
  • Must be willing to accept $30,000-$33,000 per year (depending upon experience)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Qualified Candidates must possess the following competencies:

  • Executing
    • Takes action to meet goals and objectives
    • Follows a business plan
    • Accomplishes tasks according to the direction and instructions provided
  • Customer Service
    • Provides excellent customer service to both internal and external customers
    • Meets others' needs in a timely manner and with a positive attitude
    • Places other's needs above one's own needs
  • Detail-Oriented
    • Demonstrates a strong attention to detail
    • Provides facts and details when conveying information
    • Thoroughly reviews information for accuracy and consistency
  • Analyzing
    • Gathers and analyzes information from multiple sources
    • Studies facts and details
    • Considers past experiences and history
  • Communication
    • Effectively communicates both verbally and in writing
    • Clearly communicates messages, thoughts and ideas to others
    • Demonstrates strong presentation skills
  • Flexibility
    • Readily adapts to change
    • Moves easily from one task or responsibility to another
    • Is able to perform tasks or complete processes in ambiguous situations
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