Veterans Wanted!
American Screening Corp
  • Full Time
  • Immediately
  • 9742 St Vincent, Shreveport, LA 71106
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“We are quality in all we are and all we do.”

Customer Service Lead Representative

The Customer Service Lead Representive oversees and leads our customer service specialist towards achieving 100% customer satisfaction and prompt response to customer inquiries. You will be part of a Team assisting customers in not only the United States but 50 countries, by providing them solutions with the fight against drugs. 

Areas of Responsibilities

  • Ensure the use of a positive tone and voice inflection when communicating with customers and co-workers. 
  • Stay informed regarding product availability
  • Assist sales specialists, as needed, with reorders and online customer payments if they are declined
  • Ensure that the customer service team has excellent communications, problem solving and professional phone etiquette skills for achieving customer satisfaction.
  • Review and stay informed of "pending" online orders to ensure departmental follow-up
  • Address and follow up on any invalid SKU’s online orders
  • Educate customers about American Screenings product and services.
  • Ensure customer orders are being processed per departmental policies and procedures
  • Review the Returns report and take action, as needed
  • Ensure all sales credit applications are going to the Accounts Receivable Manager
  • Assist customers with background check set up and answer questions as needed.
  • Work with Sales Manager and Warehouse Manager via CRM, Zendesk, etc. to make sure returns are process timely.
  • Perform other job related duties as assigned by management.


Qualifications Required for Position

  • Customer Service and/or Sales management experience
  • Strong understanding of customer and market dynamics and requirements
  • Great customer service and interpersonal skills
  • Able to operate in a fast-paced, changing market environment with a “can do” positive attitude
  • Adept at multi-tasking
  • Strong leadership qualities
  • Client focused attitude
  • Comfortable problem solving and taking ownership
  • Above average time management skills
  • Communication proficiency-written and verbal
  • Teamwork driven

Or, apply to this job:

By Mail

9742 St Vincent Suite 100 Shreveport, LA 71106

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