See all jobs at ESL Federal Credit Union
  • Corporate Headquarters (Rochester), NY
  • 10/3/15
Senior Frontline Analyst
Description This position is primarily accountable for analyzing, identifying, and taking the lead in implementing process improvements for both the Branch and Contact Center, with a primary focus on the Contact Center. Responsibilities also include managing and coordinating the Branch and Contact Center analyses, budget preparation, variance reporting, performance and sales reporting, and overseeing other support functions. Principal Accountabilities:Analysis• Maintain detailed knowledge of frontline systems and reporting.• Monitor all data sources related to Branch and Contact Center sales...

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Competition Conduct strategic market and demographic analysis within the area to understand current market position. ... Keywords: