Veterans Wanted!
Enterprise Rent-A-Car
  • Full Time
  • Immediately
  • New Rochelle, NY
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Customer Assistance Representative - New Rochelle and White Plai

Enterprise Rent A Car

 The Senior Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This is a part-time position with a compensation of $14/hour

The locations of these openings are: 

90 Huguenot St. New Rochelle, NY 10801

and  

15 Tarrytown Rd. White Plains, NY 10607


Responsibilities:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


Qualifications:

  • Must have two years of college experience OR two years of customer service experience
  • Must be at least 18 years old
  • Must have a valid unrestricted driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
  • No drug or alcohol related convictions on driving record (DUI/DWI) in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be able to read, write, and speak English.
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
  • Must be willing to accept the hourly compensation of $14.00/hour
  • Aside from religious observations, must be available to work the entire schedule listed below: 

    Days

    Shift Hours

    Sunday

    8:30am-1:30pm

    Monday

    7:00am – 4:00pm (1 hr break)

    Tuesday

    OFF

    Wednesday

    OFF

    Thursday

    OFF

    Friday

    7:00am – 12:00pm

    Saturday

    8:30am -1:30pm  

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