Sr. Director – Network Services Engineering
Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.
The Advanced Engineering department resides in the Charter Technical Engineering Center (CTEC) facilities in Englewood, CO and oversees the design and architecture of Charter’s multi-billion dollar network infrastructure. We investigate, select, develop, and integrate technologies and solutions that meet the needs of the company for short, medium and long term initiatives. This includes the delivery of the technology plan and future architecture for Voice, Video, Data, Optical, Commercial, Cloud, CPE, Network and Access.
Directly involved with architecture design, testing, compliance, and process documentation of Operational Support Systems (OSS) appliactions that support DOCSIS & fiber products and services. Work with Network Operations and Field Operations to facilitate the handoff of new products from testing to operational readiness. Responsible for Architecting , engineering and designs of Operational Support Systems applications. Implements and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned with department initiatives and expectations. Coordinate capital planning for OSS related initiatives with Engineering, Core and IP Management and ensure execution of approved budgeted plan.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently lead all efforts to simplify and enhance the customer experience.
Develops a disciplined, detailed and structured team and assist with developing their direct reports as to drive a high performance culture and environment.
Oversees designated engineering and design which include all Operational Support Systems to ensure unparalleled customer experience.
Provides engineering support and direction for new or existing technologies and current operational initiatives.
Evaluates and consults with Corporate and Operations leadership regarding Operational Support Systems.
Directs quality control programs to ensure consistent operational procedures for Operational Support Systems.
Supports capital budget process for services and solutions, executes approved budget plan.
Ensures current procedures and tests are performed in accordance with Charter Policy and Procedures.
Ensures adherence to company policies and other related Engineering standards.
Leads and participates in succession planning.
Proactively and consistently evaluates standards and policies against business results, employee and customer feedback; identifies and addresses needs and process implications.
Translates corporate strategy and field priorities into short- and mid-term objectives for the function.
Negotiates for resources and priorities that affect major aspects of the organization’s operations.
Evaluates quality trends, identifies performance gaps, assesses root cause, and delivers continuous improvement efforts that rectify issues, simplify processes and enhance business performance.
Performs other duties as requested.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Expert knowledge of DOCSIS Solutions
Expert knowledge in Software Development Architecture and standardsExpert Knowledge in E-PON and FTTH technologies
Expert Knowledge of DNS, TFTP, TOD, CM files, and other related provisioning elements
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications
Knowledge of Fiber Optic theory
Knowledge of Network Core and Transport
Ability to think strategically and anticipate future trends, needs and expectations
Strong business planning and forecasting skills
Strong analytic, organizational, and problem solving skills
Ability to focus on overall strategy of the region
Strong team and relationship building skills
Proven leadership and mentoring skills
Ability to analyze data and develop and present data driven reports
Ability to document, prepare and present executive level presentations
Ability to effectively manage large and complex projects
Bachelors in Business Administration
Master’s in Business Administration (MBA)
Master’s in Electrical Engineering
Master’s in Computer Science
Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Related Work Experience Number of Years
Management experience 9
Engineering experience 12
Project management experience 5
Exposure to moderate noise levels
Travel as required