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Director Software Development

Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.

Responsible for strategic direction and management for software engineering new innovation programs and supporting existing applications. Implement and enhance consistent software engineering practices to ensure stable product delivery aligned with company initiatives and expectations. Support operations including technical services, upgrades, and network operations. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product planning, development, deployment and support.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Leads an innovative, collaborative work team to produce customer facing software for an exceptional user experience.

Establishes and measures performance targets for management of software development department.

Leads development of new software technology and initiatives which may include, but not limited to code architecture, development, unit testing and related equipment requirements.
Develops an effective front line management team and assists them with developing their direct reports to drive a high performance culture and environment.
Leads Engineering and direction for new or existing technologies and current operational initiatives.
Evaluates, in conjunction with all levels of leadership, third party software solutions, code architecture, technical operations, strategic planning of releases, network operations, dispatch, and new product development and deployment.
Directs quality control programs for software solutions to produce consistent operational procedures.
Reviews selections on bids for contracted projects, and provide recommendations as necessary.
Oversees capital budget process and executes approved budget plan.
Ensures current procedures and tests are performed in accordance with Federal Communication Commission Standards.
Oversees the maintenance of records as required by the Federal Communications Commission and other government agencies.
Leads and participates in succession planning.
Performs other duties as requested.

Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced knowledge of current software engineering (Java Microservices), support and software development methodologies and practices
Ability to drive multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to organize and delegate work to various levels of management and engineers
Experience with cloud based environments (AWS, Open Stack, Rackspace, Azure)

Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state

Related Work Experience Number Of Years
Management experience 5+
Software Engineering experience 8+

Skills /Abilities and Knowledge
Advanced knowledge of company products and services
In depth knowledge of Federal Communications Commission regulations
Project management experience

Bachelor’s degree or equivalent experience required.

Office environment
Varying schedules in a 24 x 7 Network Center
Exposure to moderate noise levels
Travel as required

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