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BASIC FUNCTIONS AND RESPONSIBILITIES:
Preparation and production of wholesome meals in accordance with company standards and local health regulations.
ESSENTIAL JOB FUNCTIONS:
- Prepare and service all food items for a la carte and/or buffet menus serving up to 2500 meals per day according to hotel recipes and standards.
- Follow recipes, instructions from sous chefs, and work as part of larger team unit focusing on quality and consistency.
- Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
- Check and ensure the correctness of the temperature of appliances and food.
- Ensure adherence to quality expectations and standards.
- Ensure proper portion, arrangement, and food garnish.
- Keep refrigerators and storerooms clean and neat. Ensure food and supply items are stored per standards.
- Monitor food quality while preparing food.
- Monitor the quality and quantity of food that is prepared prior to distributing to “front of house” staff for delivery to guest.
- Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
- Prepare special dietary meals or substitute items.
- Weigh, measure, and mix ingredients.
- Maneuver carts or dollies safely with loads up to 200 pounds up and down stairs, elevators, through passageways or outdoors up to 75 feet.
- Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
- Operate equipment such as ovens, stoves, grills, microwaves, steamers, kettles, and fryers.
- Regulate temperature of ovens, broilers, grills, and roasters.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
- Lift up to 50 pounds from ground level to and carries a distance of up to 100 feet with/ without assistance. Walk up to 5 miles per day.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Test and inspect foods to determine if they have been cooked sufficiently.
- Set-up and break down work station.
- Maintain proper rotation of product in all refrigerators (FIFO) to minimize wastage/spoilage.
- Wash and disinfect kitchen area, tables, tools, knives, and equipment.
- Sanitize and ensure cleanliness and maintenance of all work areas, utensils, and equipment.
- Work clean and be responsible for kitchen organization and orderliness.
- Perform job safely while maintaining a clean, safe work environment.
- Handle hot items with care.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Check the working condition of equipment and machinery in accordance with specifications.
- Follow all Mohonk Mountain House safety and security policies and procedures.
- Identify safety hazards, report, and follow up to see that corrective action is taken.
- Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
- Maintain food storage and cooler logs in adherence to food safety standards.
- Complete safety training and certifications when offered.
- Adhere strictly to directives and instructions from Sous Chef, Executive Sous, Executive Chef.
- Work under time constraints, extreme temperatures, and high business levels.
- Assist in production planning, record keeping and reporting as required.
- Assist in the requisitioning and receiving of all food and supplies as required.
- Perform basic mathematical functions such as addition, subtraction, multiplication, and division.
- Research industry trends regularly and maintain a current knowledge of common or trending practices in the industry.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Learn, retain, and demonstrate a full knowledge and understanding of all menu items, carriage lounge, and banquet menus as trained.
- Demonstrate basic knife handling skills and familiarity with basic kitchen equipment and machines.
- Offer consistently professional, friendly and proactive guest service while supporting fellow colleagues.
- Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
- Follow kitchen policies, procedures and service standards
- Assist all service staff and company workers in a professional manner insuring our guest service is in accordance with company standards.
- Attend shift briefings and actively participate daily.
- Communicate assistance needed during busy periods
- Maintain confidentiality of proprietary information; protect company assets.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Taste sweet, sour, bitter, and salty and demonstrate a sense of smell.
QUALIFICATIONS:
- 3 years culinary experience in similar operation.
- Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
- Certification in food service sanitation practices and prevention of food borne illnesses preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 9/9/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
To coordinate and implement the recruitment, and entry of employees to the Mohonk Mountain House workforce. To maintain records, provide reports and coordinate and assist managers as needed. To pro-actively seek and implement programs to recruit new staff to Mohonk Mountain House, and to seek, and take advantage of opportunities that occur for attracting new staff to Mohonk Mountain House. To coordinate and implement efforts associated with hiring workers from out of the U.S., including responsibility for successful procurement and use of H2B and J-1Visas.
ESSENTIAL JOB FUNCTIONS:
- Maintain confidentiality and use discretion and proper judgment in all matters, at all times.
- Demonstrate a thorough understanding of EEO, ADA, and other related employment laws and guidelines.
- Maintain and ensure compliance with applicable equal employment opportunity (EEO) and related employment laws and regulations.
- Organize and attend job fairs, school/campus events, and other networking opportunities to recruit candidates using various methods, including, but not limited to advertising, contacting schools/campuses, and other hotels.
- Take responsibility for performing all functions necessary for procuring H2B Visas for Mohonk each year, as well as coordinating the J-1 program.
- Act as primary contact for all international staff; organizes trips (shopping, medical appointments, cultural, flight arrival/departure, transportation needs, etc.); provide counseling/coaching sessions, etc.
- Identify and implement efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.
- Travel nationally/internationally for recruitment purposes for up to three weeks at any given time two to three times per year.
- Assume full responsibility for advertising and conducting on-site job fair(s) at least once a year at Mohonk, typically in the late winter/spring period.
- Supervise two employees as direct reports
- Review and screen applications and resumes as necessary. Coordinates activities on the career web site.
- Coordinate use and maintenance of the Mohonkjobs.com web site, ADP recruitment process, etc.
- Alert hiring managers to candidates of interest. Interviews and tests candidates as requested by managers, as well as pro-actively.
- Follow up with hiring managers after the interview process to determine whether a placement can be made; collects feedback when placement is unsuccessful.
- Arrange meeting locations, travel, and/or accommodations for applicants and company managers when necessary.
- Coordinate and develop proficiency in any processes used in the screening of candidates, including but not limited to the use of the Mohonk Mountain House Careers web site, use of any testing programs, background checks, etc.
- Maintain current driving license records for all staff whom drive Mohonk Mountain House and/or guest vehicles. Run reports and monitor.
- Serve on the Ulster County Workforce Development Board.
- Work with local staffing agencies to temporarily fulfill positions.
- Conduct and record, or coordinate results of reference checks on all prospective employees prior to offering employment.
- Maintain contact and provide dialogue and progress reports to hiring managers and the Director of Human Resources during the recruiting process.
- Contact chosen candidates to extend offers of employment, and coordinate their entry into the Mohonk work force.
- Respond in writing, when appropriate, to inquiries from applicants.
- Maintain files, as appropriate, including those for the hiring of various positions, and files of applications and resumes received.
- Maintain application forms, interview notes and reference and background checks in a discrete and orderly fashion.
- Conduct and/or assists with the employee entry process, including, but not limited to ensuring that all necessary documentation is properly executed, including but not limited to 1-9, tax forms, necessary work permits, hire authorizations and conducting New Employee Orientation when requested.
- Provide coverage and assistance with any of the other positions that are part of the Human Resources Division, as requested by the Director of Human Resources.
- Coordinate the hiring and entry in to the Mohonk work force of foreign workers.
- Maintain in-house and internet based job posting board.
- Coordinate and organize day to day tasks associated with managing employee dormitory and management housing, including annual reviews and submission of related projects.
- Copy, scan, fax, or email documents to/for managers or outside agent, as requested.
- Assist with special projects, clerical and administrative tasks within the Human Resources Office.
- Work in office setting subject to continuous interruptions and background noises.
- Demonstrate professionalism and positively reactive in an area where people move in and out freely and quickly and be able to move focus from job at hand to person in reception window, at the moment.
- Work extended periods of time viewing a computer video monitor and/ or operating a keyboard.
- File letters, correspondences, reports, etc. in file cabinet drawers ranging from 1’ to 7’ from the floor.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook, MS Publisher
- Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
- Demonstrate organizational skills, proofreading skills, and produce well-written, error-free copies.
- Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, stand, climb up/down ladders or sit for up to 5 hours at a time.
- Lift up to 40 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 4 miles per day.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Act calmly and effectively in emergency situations.
- Analyze problems and develop and implement action plans to address problems.
- Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
- Make oneself available for emergency situations 365 days per year/24 hours per day.
- Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Participate in employee special events, parties, as requested.
- Participate in providing coverage as Manager-On-Duty for the hotel.
QUALIFICATIONS:
Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
At least five years managing all phases of the recruitment and hiring process preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 9/9/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Massage Therapist is responsible for providing all the various massage services offered in the Spa at Mohonk Mountain House. The Massage Therapist is an active member of the Spa team responsible for maintaining a high level of guest service and satisfaction. The Massage Therapist is expected to make a professional recommendation for their guest to facilitate continued wellness.
ESSENTIAL JOB FUNCTIONS:
•Attend in-house trainings with the ultimate goal of being able to perform all massage services offered at the Spa at Mohonk Mountain House as described in the Spa Menu.
•Learn, demonstrate, and adhere to sequence and protocols for each massage service added to skill set.
•Perform professional recommendation of retail with the goal of 10% product sales to service revenue.
•Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner.
•Retain guests by consistently providing excellent customer service. This includes anticipating guest needs and adhering to the standards for spa guest service.
•Communicate guest issues to Spa Management.
•Promptly greet guest and provide spa guests with a tour of spa facilities when needed. Escort guest to and from treatment room.
•Perform services keeping guest satisfaction as priority, while running on time for next guest.
•Begin and end all treatments on time, adhering to bookings.
•Provide guests with a thorough and knowledgeable professional massage.
•Clean and sanitize work area as per departmental policies.
•Remove all soiled linen from massage room(s) and deposit in designated area.
•Operate all tools and equipment needed to perform the Spa at Mohonk Mountain House services safely.
•Stock and organize massage room(s) with appropriate linens and supplies.
•Prepare material and supplies for daily operations.
•Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business.
•Maintain availability of a minimum of three shifts per week.
•Attend vendor trainings and events as assigned to learn the ingredients of products used in order to know possible contraindications due to allergies or medical issues provided by guests and to learn benefits of ingredients and products used to be able to offer well-informed recommendations to guests to facilitate continued wellness.
•Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values.
•Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Wear proper protective equipment when performing tasks that recommend such equipment.
•Inspect and report maintenance needed on equipment used to provide services.
•Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Work productively and efficiently with or without supervision when performing tasks.
•Prioritize and meet time goals in a calm professional manner.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day.
•Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus.
•Interact patiently with teenagers and adults.
•Act calmly and professionally in stressful situations.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.
QUALIFICATIONS:
•Valid and current NYS License for Massage Therapy.
•Minimum of 2 years work experience in a professional spa setting preferred.
•Basic CPR/First Aid Certification preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Part Time
- Immediately
- New Paltz, NY 12561
- 9/7/24
General Summary:
Provide support to Commercial Lenders; Provide assistance with daily duties in underwriting, manage existing portfolio, draw downs, wire transfers, and credit line increases/renewals.
Essential Duties and Job Responsibilities:
- Collect/review all required financial data prior to submission to Credit, pre-closing and post-closing.
- Spread all business returns, financial statements, personal financial statements rent rolls.
- Run all D&B and Experian credit reports. UCC Searches.
- Complete all HMDA forms.
- Lender portion of loan presentations.
- File all documents, create new files.
- Review/approve all financial information request letters prior to mailing to customer to ensure request is accurate and timely. Manage financial information collection process.
- Review/manage pending loan maturities 90 days prior to maturity date to ensure there are no administrative past dues and to eliminate last minute extensions.
- Correspond with loan officer and customer to take inventory on financials and determine whether all information for expiring loans is collected. Then follow everything under the first bullet above.
- Identify/address credit weaknesses/deficiencies, including non-compliance with financial covenants.
- Manage annual reviews; identify/report significant changes in financial status of borrowers, guarantors, or appraised values, etc.
- Monitor/ Update classified loans on a quarterly basis.
- Quarterly Problem loan reports.
- Quarterly Portfolio Review Committee reports.
- Weekly credit/portfolio meetings.
- Review assigned portfolio with Executive Management and Relationship Managers quarterly.
- Interfacing with loan review, regulators and/or auditor as required, including follow up on cited loans
- Assist in managing Credit file documents to ensure all appropriate information is updated and maintained, such as credit memos, financials, correspondence, etc.., and all outdated information is removed.
- Handle special projects as assigned. Work closely with all members of the loan floor with all facets of loan process.
- Manage closing checklist with Administration.
- Assist Team Leader, Commercial Loan Officers as needed with client interaction, etc
- Prepare adverse action letters for customers.
- Assist/mentor new portfolio management trainee’s as needed.
- Customer calls with assigned loan officers.
- Manage site inspection process.
- Review of loan documents prepared in house or by bank counsel to verify compliance with original credit approval.
EDUCATION, CERTIFICATION, EXPERIENCE:
Education:
Required: Bachelor’s Degree required in Accounting, Finance, Business, or Economics.
Preferred: MBA or equivalent a plus.
Experience:
Required:
Preferred: 5 Years Banking Experience preferred
KNOWLEDGE, SKILLS, ABILITIES:
Role-Based Competencies:
- Must be a self-starter with initiative.
- Exceptional customer service ability.
- Excellent verbal and written communication skills.
- Excellent problem-solving and analytical ability.
- Represent bank in professional and friendly manner.
- Must have strong interpersonal skills.
- Must be proficient in Microsoft Office software and be able to quickly master the Bank’s operating system.
- Leadership- This position requires someone with strong communication and leadership skills. Need the ability to maintain a positive demeanor, handle difficult situations and have an open mind. Needs to be able to handle change and pressure. Needs to coach, cross train and motivate employees. Needs the ability to assist customers and employees in a professional manner.
- Confidentiality - This position requires a high level of confidentiality. This position has access to customer's financial information and personal information, employee records, and security and closing procedures.
- Communication- This position has a high level of contact with the public and departments. This position also interacts with a large number of internal and external contacts. Must be able to communicate effectively with vendors as needed.
- Multitasking/Sound Judgment- Needs the ability to multitask, quick and accurate decisions and be organized. Decisions need to be made in the best interest of the bank while mitigating any risk to loss. Must be able to handle various processes at the same time, ie: taking customer calls while processing daily work or working on projects.
- Computer Skills/Technology- This position requires a high volume of computer usage, including core systems, vendor sites, new product testing, etc. Should be familiar with copier/scanner/shredder equipment.
WORK ENVIRONMENT:
- Flexibility to work additional hours including nights, weekends and holidays, as required.
- Typically the noise level in the work environment is low to moderate.
- Will have high volume of interactions in person and over the telephone.
- Fast-paced environment.
- May experience occasional job stress in response to job demands.
- There are no significant hazardous conditions.
PHYSICAL DEMANDS:
- Frequently required to sit for prolonged periods of time.
- Frequently required to talk and hear.
- Normal range of vision and hearing abilities required.
- Mobility required greeting and assisting employees and visitors.
- Frequently required to skillfully operate a computer, telephone and other standard office equipment.
- Occasionally travel outside of work location to attend meetings and training programs.
- Occasionally lift and/or move up to 20 pounds.
Special Note:
External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.
This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.
- Full Time
- Immediately
- 57,500 - 70,000 Year
- 212 Dolson Avenue, Bronx, NY 10461
- 9/6/24
General Summary:
General processing and providing service to clients in a professional and courteous manner. Position includes direct contact with clients on a daily basis; assisting with inquiries on various bank products and services. This position is responsible for overseeing the daily processing in the operations area, reporting directly to the Manager of Deposit Operations and Cash Management Support. This position includes heavy call volume and processing in deposit operations.
Essential Duties and Job Responsibilities:
DAILY PROCESSING
- Process daily exceptions including overdrafts and returns. This includes reporting delinquent accounts as necessary and following up with account officers to collect aging overdrafts.
- Process debit card and credit card requests- including all claims.
- Reconcile Deposit Operations GLs daily.
- Review watch status report and take appropriate action.
- Process charge backs and returned deposited items.
- Process Deposit Escrow transactions
- Review and process wire transactions
- Answer all phone calls that come into the bank’s main switchboard. Route calls appropriately or respond to client needs.
MONTHLY AND QUARTERLY PROCESSING
- Process various reports, monthly and quarterly. This includes the GL quarterly reporting.
- IOLA funds remittance
- Quarterly reporting to VISA.
- Account Analysis Processing-entry and maintenance as required
OTHER RESPONSIBILITIES
1. Private Banking requests- meet or exceed established one hour SLA
2. Process Restraints, Levies and Subpoenas as required- contact the bank’s Attorney as needed
3. Coordinate all debits and replies to the US Treasury for reclamations.
EDUCATION, CERTIFICATION, EXPERIENCE:
Education:
Required: High School Diploma or GED
Preferred: College Degree/attending College
Experience:
Required: 5+ years similar or related experience
Preferred: 8+ years similar or related experience
KNOWLEDGE, SKILLS, ABILITIES:
- Confidentiality - This position requires a high level of confidentiality. This position has access to customer's financial information and personal information.
- Communication- This position has a high level of contact with the public and departments. Must be able to communicate effectively.
- Multitasking/Sound Judgment- Needs the ability to multitask, quick and accurate decisions and be organized. Decisions need to be made in the best interest of the bank while mitigating any risk to loss. Must be able to handle various processes at the same time.
- Computer Skills/Technology- This position requires a high volume of computer usage, including core systems, vendor sites, etc. Should be familiar with copier/scanner/shredder equipment.
WORK ENVIRONMENT:
- Flexibility to work additional hours including nights, weekends and holidays, as required.
- Typically the noise level in the work environment is low to moderate.
- Will have high volume of interactions in person and over the telephone.
- Fast-paced environment.
- May experience occasional job stress in response to job demands.
- There are no significant hazardous conditions.
PHYSICAL DEMANDS:
- Frequently required to sit for prolonged periods of time.
- Normal range of vision, speech and hearing abilities required.
- Mobility required greeting and assisting employees and visitors.
- Frequently required to skillfully operate a computer, telephone and other standard office equipment.
- Travel between all locations of the bank.
- Occasionally travel outside of work location to attend meetings and training programs.
- Occasionally lift and/or move up to 20 pounds.
Special Note:
External and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.
This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.
- Full Time
- Immediately
- 24.00 - 30.00 Year
- 212 Dolson Avenue, Middletown, NY 10940
- 9/6/24
We are seeking an experienced, driven, self-starter to join our team as a Branch Supervisor in our Rhinebeck location. The individual chosen will support branch personnel, providing supervision, coaching, counseling, and assistance in addition to assisting members and potential members with their credit union needs and providing an exceptional member experience. This role includes Saturdays and rotating shifts during the week to be a part of the regularly scheduled workweek.
Responsibilities include but are not limited to:
- Daily supervision and support for all branch personnel, including both the platform reps and the tellers. Assisting branch manager with timesheet processing, performance management, and branch KPI performance and reporting. Assuming the management role in the absence of the branch manager, which includes schedules, trains, and monitors the work of MSRs, answers questions, solves problems, and assisting with complex transactions. Monitoring cross-sell reports to assure sales and referral opportunities are acted upon. Assisting with the coaching and motivation of all branch personnel to assure established goals are obtained and that the Lender Development Program techniques are followed.
- Identifying and taking action to improve the department's operating methods and procedures to assure regulatory compliance while maintaining exceptional member service. Monitoring and editing employee’s time sheets and assisting the manager by providing input for performance reviews.
- Assisting members with opening and closing accounts, IRAs, certificates, and answers questions about products and services and resolves problems that are within their authority to resolve. Referring problems that are beyond their authority to the next level, along with their recommendations. Receiving and processing member financial transactions, including deposits, withdrawals, and loan payments and selling money orders and traveler’s checks to members, and transfers amounts from member accounts as directed.
- Identifying cross sell opportunities and cross sells services to members. Welcoming members and providing routine information concerning services and directing members to appropriate department for specific information and service. Cross-selling credit union products and services.
- Performing a variety of miscellaneous duties including, but not limited to file maintenance, filing, and answering the telephone. Assuring compliance when providing coverage for ATM, TCD and vault reconciliation.
Performance Measurements include:
- Assuring member service is top priority, which includes treating members and other employees professionally with courtesy and respect, supporting and abiding by the MHV Brand Standards/Guidelines and being a good team player. Is supportive of organizational plans, initiatives, and direction. Maintaining a professional work environment and businesslike appearance and presents a professional image at all times.
- Carrying out supervisory responsibilities in accordance with policies and applicable laws, responsibilities include but are not limited to employee relations, problem solving, and performance coaching. Limiting credit union vulnerability by assuring cross-training and providing management coverage in the absences of the branch manager.
- Exercises judgment, initiative, and direction regarding transactions, policies, and procedures.
- Supporting individual, branch and organizational goals by providing support, direction and encouragement to assigned staff members. Conducting monthly coaching sessions and holds staff accountable for performance.
- Demonstrating the ability to guide others to work towards common objectives, which includes developing cooperation and teamwork, demonstrating ability to delegate responsibility. Scheduling MSRs to meet member demand at a minimum cost. Developing and improving the knowledge and skills of assigned MSRs. Assisting the credit union in achieving its Strategic Goals for the year and coaching staff to do the same.
- Reviewing employee sales activity and coach regularly. Shadowing, monitoring and suggesting additional training needs to the department manager. Assisting with the setting and monitoring of monthly goals. Holding monthly sales meetings that include role playing, promotional development and goal attainment.
- Staying abreast of current trends affecting the financial services industry, which includes having an overall knowledge of the credit union, its policies and procedures and continually expanding knowledge and develop skills.
Knowledge and Skills:
- One year to three years of similar or related experience.
- A high school education or GED.
- Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
- Strong time management: ability to manage multiple workloads with successful results; ability to work independently; organizational skills, excellent verbal and written communication skills, listening skills, problem analysis and problem resolution; above average interpersonal skills; strong computer skills (i.e., Microsoft Office). Must be able to motivate others.
- Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in an emergency situation.
- Normal range of vision and hearing abilities required. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6 8 hours per day, when necessary.
- Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
- Must be able to routinely perform work indoors in climate controlled shared work area with minimal noise.
- Must be able to perform job functions independently or with limited supervision and work= effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
- Work is generally performed within an office environment, primarily in a climate-controlled environment with minimal safety/health hazard potential. Sedentary, sitting, standing, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use, standard office equipment available.
Benefits include:
- Medical, Dental and Vision - with no waiting period for coverage!
- 401(k) with employer match and non-elective employer contribution
- Paid Vacation, Sick time and Holidays
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- Employee Assistance Program
- Tuition Assistance Program
- Professional Development Programs
- Discounted Loan Rates and Fees
Equal Employment Opportunity Commitment
Mid-Hudson Valley Federal Credit Union (MHV) is an Equal Opportunity Employer. It is our policy to recruit and select applicants for employment without regard to age, sex, sexual orientation, religion, race, creed, color, national origin, military or veteran status, marital status, disability, genetic information, predisposition or carrier status, domestic violence victim status, or any other status protected by applicable law. Reasonable accommodation is provided in compliance with state and federal law. Please tell us if you require a reasonable accommodation to complete the screening and hiring process or if some sort of change or adjustment to the application/interviewing process is required.
- Full Time
- Immediately
- 28.00 Hour
- PO Box 1429, Kingston, NY 12402
- 9/4/24
Hudson Valley Credit Union is currently recruiting for the position of Commercial Credit Analyst II. Primary Function: Perform in-depth commercial credit analyses, generally on the more complex or time sensitive files, on a timely basis that are consistent with HVCU format, policy and procedures, including making recommendations on approval and determining appropriate risk ratings for all types of commercial products, with little guidance from the Commercial Lending leadership team.
Responsibilities
- Perform in-depth commercial credit analyses, generally on the more complex and time sensitive files that are consistent with HVCU format, policy and procedures, comprehensive and contain thorough and relevant analysis, and are free of typographical, grammatical and mathematical errors that require limited or no editing by the Manager, Commercial Credit/AVP, Commercial Lending. To include identifying recurring and non-recurring sources of cash flow, the Borrower’s ability to cover debt service, and the ability of the guarantor to support the Borrower.
- Assign the appropriate risk rating based on identified financial trends, risks, mitigants and policy exceptions. Recommendations are to be supported by financial spreads, investigative data (credit reports; lien & litigation searches, etc.) and where applicable global cash flows, covenant compliance assessments or other such analytical measures.
- Assist with loan structure and mentoring of other credit staff, on an as needed basis.
- Complete commercial credit analyses within specified deadlines.
- Maintain the Credit Union’s commercial loan portfolio by performing annual reviews, renewals, extensions and modifications on existing borrowing relationships.
- Respond to inquiries relating to his/her particular area, or to requests from other HVCU personnel, members, etc. within given timeframes and within established policy.
- Achieve goals assigned to the Credit Analyst II as part of the departments’ annual operating plan. To include initiating and implementing process improvements to enhance member experience and increase department efficiencies.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
Qualifications
- Bachelor’s Degree Accounting, Finance ore a related field of study; business underwriting education training required
- Minimum 5 Years Direct Commercial Credit Analysis experience required
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- Bachelor’s Degree Accounting, Finance ore a related field of study; business underwriting education training required
- Minimum 5 Years Direct Commercial Credit Analysis experience required
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- Perform in-depth commercial credit analyses, generally on the more complex and time sensitive files that are consistent with HVCU format, policy and procedures, comprehensive and contain thorough and relevant analysis, and are free of typographical, grammatical and mathematical errors that require limited or no editing by the Manager, Commercial Credit/AVP, Commercial Lending. To include identifying recurring and non-recurring sources of cash flow, the Borrower’s ability to cover debt service, and the ability of the guarantor to support the Borrower.
- Assign the appropriate risk rating based on identified financial trends, risks, mitigants and policy exceptions. Recommendations are to be supported by financial spreads, investigative data (credit reports; lien & litigation searches, etc.) and where applicable global cash flows, covenant compliance assessments or other such analytical measures.
- Assist with loan structure and mentoring of other credit staff, on an as needed basis.
- Complete commercial credit analyses within specified deadlines.
- Maintain the Credit Union’s commercial loan portfolio by performing annual reviews, renewals, extensions and modifications on existing borrowing relationships.
- Respond to inquiries relating to his/her particular area, or to requests from other HVCU personnel, members, etc. within given timeframes and within established policy.
- Achieve goals assigned to the Credit Analyst II as part of the departments’ annual operating plan. To include initiating and implementing process improvements to enhance member experience and increase department efficiencies.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
- Full Time
- Immediately
- Poughkeepsie, NY 12603
- 9/4/24
Hudson Valley Credit Union is currently recruiting for the position of Universal Branch Associate. Primary Function: provide highest level member service through efficient, accurate transaction processing and applying a consultative needs-based sales approach, focused on establishing new member relationships, and deepening and retaining existing relationships, to cross sell HVCU products and services. Verbal and written fluency in English and Spanish is required.
Responsibilities
- Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed.
- Responsible for handling large volumes of cash and negotiable items. Assists management with daily operational tasks including operator, ATM, TellerInfinity and branch proof.
- Open new memberships, new accounts, new loans and process loan and account transactions. Refer members to branch business partners for consultation on Financial Services, Insurance Services, Real Estate and Business products as appropriate to meet member needs.
- Consistently follow all applicable policies and procedures. Utilize required programs and systems to assist with cross selling HVCU products and services.
- Acquire in-depth knowledge of credit union products and services through ongoing training and education. Train new Universal Branch Associates as needed.
- Meet or exceed established individual and team goals through the consistent application of the HVCU Sales and Service model in all member interactions. Support the successful implementation of marketing programs and promotions by creating member awareness.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
Qualifications
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate; or a current high school senior in possession of a certificate of satisfactory academic standing, required
- Verbal and written fluency in English and Spanish, required
- NYS Notary Public license achieved within 12 months of obtaining position, required
- Minimum 1 Year Customer service and sales experience in a financial institution or retail environment experience, required
- Previous Teller or cash handling experience in a financial institution or retail environment, preferred
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate; or a current high school senior in possession of a certificate of satisfactory academic standing, required
- Verbal and written fluency in English and Spanish, required
- NYS Notary Public license achieved within 12 months of obtaining position, required
- Minimum 1 Year Customer service and sales experience in a financial institution or retail environment experience, required
- Previous Teller or cash handling experience in a financial institution or retail environment, preferred
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed.
- Responsible for handling large volumes of cash and negotiable items. Assists management with daily operational tasks including operator, ATM, TellerInfinity and branch proof.
- Open new memberships, new accounts, new loans and process loan and account transactions. Refer members to branch business partners for consultation on Financial Services, Insurance Services, Real Estate and Business products as appropriate to meet member needs.
- Consistently follow all applicable policies and procedures. Utilize required programs and systems to assist with cross selling HVCU products and services.
- Acquire in-depth knowledge of credit union products and services through ongoing training and education. Train new Universal Branch Associates as needed.
- Meet or exceed established individual and team goals through the consistent application of the HVCU Sales and Service model in all member interactions. Support the successful implementation of marketing programs and promotions by creating member awareness.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
- Full Time
- Immediately
- Wappingers Falls, NY 12590
- 8/31/24
It's Not Work When You're Doing What You Love! Woodland Pond at New Paltz is a CMS 5 Star Rated Continuing Care Retirement Community. Woodland Pond has an excellent reputation for quality care and exceptional service. If you are interested in our commitment to a positive, nurturing workplace environment for staff, we want to hear from you! We offer an excellent salary, benefits and perks.
Job Details Job Location: Woodland Pond Inc - New Paltz, NY Position Type: Part Time Salary Range: $25.18 - $33.68 Hourly Job Shift: Days/Eves Job Category: Health Care DescriptionPosition Summary The LPN is responsible to provide direct nursing care to the residents and to supervise the day-to-day nursing activities performed by nursing assistants. Such supervision must be in accordance with current federal, state, and local standards, guidelines, and regulations that govern Woodland Pond, and as may be required by the Director of Nursing Services, Unit Manager and Charge Nurse to ensure that the highest degree of quality care is maintained at all times ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function) Administrative functions: Notifies the RN on-call, Director of Nursing, and Administrator on call as required (*CF) Participates actively with IDT and follows-through on actions determined by the Team Serves as a resident advocate and ensures resident rights are maintained (*CF) Supports the medical staff Works collaboratively with all departments at Woodland Pond Works with staff in the planning of the units services, programs, and activities (*CF) Ensures consistency between both floors in nursing care (*CF) Ensures staff comply with polices and standards of care (*CF) Ensures completeness of Accident and Incident reports (*CF) Promotes mission and values of Woodland Pond at New Paltz (*CF) Serves as a leader and resource for nursing staff (*CF) Ensures safe quality care is provided to the residents daily, and essential information is communicated to provide appropriate continuity of care from admission to discharge (*CF) Is a liaison with residents, families, and other departments to adequately plan for and provide resident care (*CF) Ensures accurate, appropriate, and complete documentation by all nursing staff Provides medications and treatments as assigned (*CF) Documents according to policies (*CF) Care Plan, Kardex, MDS: Ensures accuracy of each Effectively communicates the plan of care Ensures that resident care plan is followed Communication: Ensures appropriate and ongoing communication to the resident, family, staff, MD, IDT, etc. Uses communication to enhance quality of resident care and staff working environment Personnel/Staff Development: Responsible for employee praise and discipline as necessary Actively participates with staff education Promotes an environment of learning Conducts routine staff audits to ensure care is being delivered per care plan and medical staff orders Ensures work consistency among staff Promotes a positive, friendly work environment Equipment and Supplies: Ensures appropriate equipment and supplies are available and monitors that supplies are utilized appropriately to avoid waste (*CF) Quality Assurance: Constantly strives to enhance the resident and staff experience Follows Woodland Pond policies and procedures, including HIPAA Immediately reports unusual problem/accident/incident regarding resident care to RN (*CF) Safety/Infection Control: Ensures staff compliance with standards and regulations Reports potential outbreaks and takes appropriate measures to control/eliminate infection control exposures Staffing Coverage: Assists with staffing and finding coverage for call-ins (*CF) Other Specific Requirements: Must have patience, tact, a cheerful disposition, and be enthusiastic (*CF) Must work harmoniously with others (*CF) Seeks out new methods and principles to incorporate into the nursing practice Creates and maintains an atmosphere of warmth, personal interest, positive emphasis, as well as a calm environment (*CF) Able to make independent decisions (*CF) Able to plan, organize, develop, implement, and interpret the programs, goals, objectives policies and procedures necessary to provide quality care (*CF) Promotes teamwork and collaboration among Woodland Pond staff members (*CF) Ongoing Education: Encouraged to pursue ongoing education Completes all required training and in-services All other duties as assigned QualificationsGENERAL SKILLS AND ABILITIES Maintains high standards for work areas, attitude and appearance Understands that honesty and ethics are essential in the performance of duties Willing to learn and grow Demonstrates maturity in judgment and behaviors Able to work a flexible schedule Maintains predictable and reliable attendance Qualifications LPN graduate of an accredited school of nursing One year of long term care nursing preferred Holds a current, unencumbered LPN license to practice in the State of New York Valid CPR certification Proficiency with computers and standard office software Demonstrated knowledge and skills necessary to provide care primarily to the geriatric population
- Part Time
- Immediately
- New Paltz, NY 12561
- 8/30/24
Hudson Valley Credit Union is currently recruiting for the position of Universal Branch Associate. Primary Function: provide highest level member service through efficient, accurate transaction processing and applying a consultative needs-based sales approach, focused on establishing new member relationships, and deepening and retaining existing relationships, to cross sell HVCU products and services.
Responsibilities
- Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed.
- Responsible for handling large volumes of cash and negotiable items. Assists management with daily operational tasks including operator, ATM, TellerInfinity and branch proof.
- Open new memberships, new accounts, new loans and process loan and account transactions. Refer members to branch business partners for consultation on Financial Services, Insurance Services, Real Estate and Business products as appropriate to meet member needs.
- Consistently follow all applicable policies and procedures. Utilize required programs and systems to assist with cross selling HVCU products and services.
- Acquire in-depth knowledge of credit union products and services through ongoing training and education. Train new Universal Branch Associates as needed.
- Meet or exceed established individual and team goals through the consistent application of the HVCU Sales and Service model in all member interactions. Support the successful implementation of marketing programs and promotions by creating member awareness.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
Qualifications
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate; or a current high school senior in possession of a certificate of satisfactory academic standing, required
- NYS Notary Public license achieved within 12 months of obtaining position, required
- Minimum 1 Year Customer service and sales experience in a financial institution or retail environment experience, required
- Previous Teller or cash handling experience in a financial institution or retail environment, preferred
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate; or a current high school senior in possession of a certificate of satisfactory academic standing, required
- NYS Notary Public license achieved within 12 months of obtaining position, required
- Minimum 1 Year Customer service and sales experience in a financial institution or retail environment experience, required
- Previous Teller or cash handling experience in a financial institution or retail environment, preferred
Click here to view full job description
Why choose HVCU?
HVCU cares for our employees, members, and community. We actively seek to create an inclusive workforce by hiring people with diverse perspectives and experiences. We celebrate and embrace what makes each of us different and foster an environment where everyone feels that they belong. In commitment to our diversity, equity, and inclusion mission, we encourage members of historically underrepresented communities to apply, including those who identify as women, minorities, veterans, disabled and LGBTQ+.
Employee Perks:
- HVCU University & Academy; Professional Development Training
- Student Loan Repayment & Tuition Reimbursement Programs
- Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
- 401(k) with employer match and non-elective employer contribution
- Paid time off (PTO), holidays, and community volunteer time
- Life, Short-Term, and Long-Term Disability Insurance
- Discounted Loan Rates & Fees
Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.
- Accurately process transactions. Educate members about the most convenient way to complete transaction processing in the branch and through other channels such as Internet Banking, the mobile app, audio response, the Contact Center, etc. Resolve member complaints and concerns quickly and efficiently and involve other functional areas as needed.
- Responsible for handling large volumes of cash and negotiable items. Assists management with daily operational tasks including operator, ATM, TellerInfinity and branch proof.
- Open new memberships, new accounts, new loans and process loan and account transactions. Refer members to branch business partners for consultation on Financial Services, Insurance Services, Real Estate and Business products as appropriate to meet member needs.
- Consistently follow all applicable policies and procedures. Utilize required programs and systems to assist with cross selling HVCU products and services.
- Acquire in-depth knowledge of credit union products and services through ongoing training and education. Train new Universal Branch Associates as needed.
- Meet or exceed established individual and team goals through the consistent application of the HVCU Sales and Service model in all member interactions. Support the successful implementation of marketing programs and promotions by creating member awareness.
- Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
- Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
- Responsible for regular and predictable attendance including punctuality.
- Full Time
- Immediately
- Wappingers Falls, NY 12590
- 8/30/24