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Director, Device AnalyticsJOB SUMMARY
You will be working as a leader on the Wireless Product team building technical software that optimizes the customer experience for connecting to cellular and Wi-Fi networks and that enables reporting & analytics of customer usage behavior supporting Spectrum’s growing mobile customer base. In this role you will be responsible for leading the evolution of a highly strategic set of software including defining the strategy and roadmap. You will work closely with key stakeholders across Product, Engineering, Marketing, and Business Intelligence to define and implement business and technical requirements. You will also provide support of business efforts to release new features and enhance the overall customer experience. Own the overall user experience for software launches, enhancements and break-fix.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Own the end-end software development lifecycle in an effort to enhance the customer experience and enable robust reporting and analytic capabilities for Spectrum Mobile.
Lead, develop, train and coach team members.
Stays abreast of changing market conditions, competitors and new technologies.
Responsible for developing success measures throughout the software development lifecycle, including reporting and performance tracking tools to focus attention on areas requiring improvement.
Work with cross-functional partners across Engineering, Marketing, Customer Operations, and Business Intelligence teams to develop and implement strategic vision.
Prioritizes inputs to deliver against software functionality and timeline.
Manages development milestones, project timeline, budget and go to market activities.
Partner with technical stakeholders for leadership of system architecture delivery ensuring alignment with the strategy and requirements.
Maintains a strong technical knowledge of wireless technologies and able to collaborate effectively with Engineering groups.
Develop project charters and business cases to justify new features inclusive of financial, marketing, and technology impact analyses.
Develop and maintain backlogs with relevant development teams.
Drive recurring Agile ceremonies with Development and Test teams.
Develop and maintain data accuracy and reporting for C-level strategic business decisions.
Support executives with ad hoc analysis to inform key business decisions for Spectrum Mobile.
Motivate resources through communication and awareness of project needs and business impacts.
Develop effective partnerships with corporate functional groups (Software Engineering, Operations, Care, IT, Product, etc.).
Skills/Abilities and Knowledge
Expert understanding of event-driven programming
Expert knowledge of Agile development methodologies
Expert ability to manage complex and diverse projects
Experience managing front-end mobile applications and supporting back-end infrastructure
Experience working with wireless device technologies
Proficiency with MVNO wireless network technologies
Strong business acumen and sense of urgency to achieve business results
Ability to communicate complex technical concepts to all levels of an organization to aid in decision-making
Ability to analyze and interpret data
A proven track record in managing development within a variety of technology stacks
Good working knowledge of development strategies, project management and business and technical consultancy
Previous success in management of peer groups, to achieve team objectives
Proven track record for strong problem resolution techniques, ability to find solutions
Strong presentation tool skills including MS Excel and PowerPoint
Strong communication skills, verbal and written, for internal and external customers a must
Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to communicate with all levels of management
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively
Ability to read, write, speak and understand English
Bachelor's degree in Computer Science, Engineering or related field;
Relevant Master’s degree preferred, but not required
Related Work Experience
8+ years of telecommunication industry experience
5+ years of telecommunication industry leadership experience
5+ years of experience leading mobile or web development teams
5+ years of working with analytics platforms such as Google or Adobe Analytics
5+ years of product management / new product development experience
Some travel required