Veterans Wanted!
  • Full Time
  • Immediately
  • Greenwood Village, CO
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Advanced Video Engineer IV - Video Operations


The Advanced Video Engineer will be responsible for troubleshooting, resolving and documenting issues within a large, customer-facing, broadband network environment.

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Basic configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM).
  • Work with Engineering to design and test system designs.
  • Develop, design and implement electronic systems including audio, video and other multimedia equipment.
  • Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
  • Work with the field on the implementation of network related projects and other standardization efforts.
  • Work with vendors and Engineering to resolve issues and design flaws.
  • Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
  • Develop problem resolution procedures required to meet serviceability requirements.
  • Bachelor's degree in Computer Science, Engineering or related field and or / equivalent work experience
  • Minimum Five (5) years of CATV and/or video delivery/transport systems experience
  • Minimum Five (5) years of experience with IP and MPEG Protocol Analyzers
  • Minimum Six (6) years of engineering work experience
  • Expert Knowledge of Microsoft Outlook, Excel and Word
  • Expert Knowledge of Microsoft Visio or equivalent design software
  • Knowledge of Arris (DAC) and/or CISCO (DNCS) video delivery systems
  • Knowledge of network access and element management systems and their protocols (SMNP, NMS, Syslog, SSH, Telnet, etc.)
  • Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
  • Project management good to have.
  • Cisco CCNA or equivalent certification or networking familiarity


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