JOB SCOPE

The Systems Engineer IV leads in planning, design, development, implementation, and execution of innovative application and platform solutions designed to support new or existing Video Operations ecosystems. Projects are usually complex and require a strong knowledge of development tools. General understanding of Video technologies and problem statements. Works in most phases of a project and reviews the work of less experienced team members/peers. Performs maintenance and provides technical assistance and advice on existing software solutions.

DUTIES AND RESPONSIBILITIES

• Develop, test, and debug new software or make enhancements to existing software.
• Develop and perform unit, integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements.
• Influences system design by identifying and recommending design and requirements needs for software enhancements.
• Participates in code review sessions to validate adherence with development standards.
• Develops and maintains technical documentation.
• Collaborates with customers, internal and cross-departmental technical teams to identify software problems and communicate remediation plans.
• Mentors and coaches junior developers/peers.
• Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs.
• Participates in continuous performance improvement sessions to discuss opportunities to improve processes or standards.
• Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational difficulty, as well as consulting, advising and training on specialized features and functions.
• Follows established configuration/change control processes.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.
• Minimum six (6) years of experience in software development and design methodologies or DevOps.
• Minimum four (4) years of experience in Object Oriented Programming languages which may include, but not limited to Ruby, Python, Node.js, JavaScript, jQuery, Vue.js, Java, Shell scripting, Hive, Spark.
• Minimum four (4) years of experience with Linux, Unix, or MAC operating systems or environments and configurations.
• Minimum three (3) years of experience in design/ optimization and troubleshooting of SQL, NoSQL, Document based Database. (e.g. Postgres, Mongo, Oracle, Cassandra)
• Minimum two (2) years of experience working in an agile environment.
• Minimum two (2) years of experience with tools like Gitlab/Bitbucket, various IDEs, Jira, cloud technologies, preferably AWS, ect.
• Minimum one (1) year of experience in CI/CD Tools e.g. Jenkins, Bamboo, Travis, Team City, or CircleCI.

ADDITIONAL JOB QUALIFICATIONS

• Expert level experience with virtualization and containerization tools such as Docker / Kubernetees or VirtualBox / VMware
• Knowledge of CMM Tools e.g. Chef, Puppet or Ansible
• Advanced knowledge of networking protocols, concepts and Services (e.g. TCIP/IP, UDP, OSI network layers, DNS, DHCP)
• Knowledge of video delivery technologies, ecosystems and support functions
• Strong understanding of software design patterns and principles
• Knowledge of monitoring tools such as Splunk or the ELK stack.
• Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
• Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
• Ability to work seamlessly within a team as well as manage individual tasks
• Strong technical knowledge of the Information Technology field and computer systems
• Demonstrated communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders
• Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges
• Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction
• Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence

PREFERRED QUALIFICATIONS

• Experience performing requirements gathering, analysis, and documentation
• Able to handle multiple assignments simultaneously
• Strong design, problem solving and troubleshooting skills
• Adaptable, proactive and willing to take ownership
• Splunk Fundamentals 2 or AWS Certified SysOps Administrator or VMware Certified Professional (Desired but not mandatory)

JOB SCOPE

The System Engineer IV will lead in the planning, design, development, implementation, and execution of innovative application and platform solutions related to security, service delivery, datacenter and service desk management, OSS, and BSS systems. Drives identification and adoption of best in class operational practices and procedures across a multidimensional, high complexity back office space for business as usual tasks, deployment, incident management, monitoring and detection, capacity planning, forecasting, resiliency, hardening, and DR/HA. Designs and establishes corporate operational playbooks, standard operating procedures, develops and implements platform enhancements and makes recommendations for improvements. Leads implementation of approved application and data center architecture and designs and security solutions.

DUTIES AND RESPONSIBILITIES

• Work in an agile environment utilizing agile methodology on a daily basis
• Development using a variety of languages which may include JavaScript, Ruby, Java, Scala, Python, Hive, Spark, node.js, shell scripting
• Design, develop, and implement complex reports and analytics
• Interact with various stakeholders to understand their business needs, communicate project status and develop relationships to ensure satisfaction
• Expertly use tools and analytics to provide insight and make recommendations
• Write and review pull requests in Git
• Leverage various data and technology resources to augment analysis
• Use advanced data and coding techniques to provide concise and compelling summary of analysis findings in reports and presentations
• Participate in visualization design and deployment review sessions to ensure all technical and functional requirements have been met
• Maintain accurate documentation of reporting processes and monitor and resolve any failures
• Provide ad-hoc analysis to address specific business questions from stakeholder groups
• Participate in visualization design and deployment review sessions to ensure all technical and functional requirements have been met
• Mentor and lead junior developers in both design and technology
• Maintain and support the existing tool databases

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.
• Minimum six (6) year of experience in software engineering and object-oriented design principles.
• Minimum three (3) year of experience with Git.
• Minimum four (4) year of experience with at least one of the following; ruby, node.js, JavaScript and shell scripting

ADDITIONAL JOB QUALIFICATIONS

• Hands on development experience and expertise in multiple systems that support video delivery. Examples include encoding, encryption, transport, packaging, QAMs, OSS, etc.
• Strong experience in architecting large software systems
• Strong experience in the operational nature of a deployed software system
• Proficiency with code repositories, development frameworks, programming languages such as Ruby, Go and Python.
• Expertise with database development (Mongo, Postgres, etc.)
• Expertise working with Big Data, Data Warehousing, SRE and Dev Ops
• Understanding of RESTful design principals
• Aptitude to flourish handling multiple tasks, workload, changing priorities and tight deadlines
• Ability to assess a problem and determine an effective course of action with sustainable solutions

PREFERRED QUALIFICATIONS

• Technical understanding of linear and IP video delivery systems
• Experience with database administration/Big Data/Data Warehousing (Hadoop, Oracle DB, etc.)

JOB SCOPE

Responsible for engineering activities that maintain and enhance the company's video transportation and delivery systems. This is a multi-tiered design/development & support role that interacts with Video Product & Video Operations Teams, CPE manufacturers, and Supply Chain to provide video solutions. The role is responsible for participating in the development of technical architectures and direction across a set of internal business applications, leading cross functional technical development efforts, delivering business critical projects while maintaining high morale, managing the operational activities in an efficient and professional manner and ensuring all team targets are met, as advised, by Video Operations leadership.

DUTIES AND RESPONSIBILITIES

• Participate in the testing of new firmware, software, and hardware supporting Charter’s video solutions.
• Implement test plans to validate functional, performance, and business requirements provided by product and engineering teams for video acquisition, processing, and encoding solutions.
• Participate in the evaluation, selection, and deployment of new test tools and automation frameworks.
• Provide timely and accurate information and status updates to functional leaders.
• Provide day-to-day leadership, mentoring, and technical guidance to team members.
• Participate in the development and implementation of standards, policies, and procedures.
• Understand the technical roadmaps within Video Operations to ensure compliance with established technical solutions/architectures.
• Participate in the development of project cost estimates and schedule forecasts.
• Develop, design and implement video transportation solutions.
• Work with the field on the implementation of video transportation related projects.
• Support operations and work with vendors and engineering, as needed, to resolve customer or redundancy related issues.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
• Minimum six (6) years video engineering experience
• Minimum seven (7) years of experience working within a video operations environment
• Minimum five (5) years of video transportation experience
• Minimum five (5) years of project management experience

ADDITIONAL JOB QUALIFICATIONS

• Advanced knowledge of and experience with Video acquisition, transcoding/encoding, multiplexing, and modulation, using such equipment as: Cisco DCMs, Arris CAP1000/DM6400 Cherry Pickers, and Harmonic ProStreams and common cable CPE
• Advanced knowledge of Video Compression: MPEG-2, MPEG-4, H264, HEVC, J2K, etc.
• Advanced knowledge of Audio Compression: Dolby AC3, Dolby Digital Plus, AAC, etc.
• Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
• Understanding of IP networking, TCP/IP protocols, Routing and Switching
• Perform network planning, architecture design, and configuration for Cisco routers and Juniper routers and switches, including device turn up.
• Experience with Arris (DAC) and/or CISCO (DNCS) video delivery systems
• Experience in managing optical transport platforms service gateways (i.e. Cisco ONS, Infinera DTN / DTNx / Flex, Ciena).
• Solid knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Singlemode Fiber, UTP, etc.), bridging, switching, routing, Ethernet and transport technologies and protocols
• Ability to work with and lead cross functional teams including Product, Operations, IT, Care, etc.
• Ability to self-manage time and priorities in a fast-paced work environment

PREFERRED QUALIFICATIONS

• Industry and vendor specific certifications and training (Cisco CCNA, SBE Certified Broadcast Networking Engineer (CBNE) , or Advanced DVB & MPEG Stream Structure, Analysis and Troubleshooting certification)

JOB SCOPE

Charter is proud to have a network that provides service to millions of users across the country. The NE IV leads in the planning, forecasting, implementation and identification of resource requirements for network systems of varying (moderate to high) complexity. Follows corporate standards, develops and implements network enhancements and makes recommendations for improvement. Responsible for implementation of approved network architecture and designs. Leads in staff development efforts.

DUTIES AND RESPONSIBILITIES

• Leads in network planning, network architecture design and engineering.
• Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
• Evaluates new products, performs network problem resolution.
• Assists in the development and documentation of technical standards.
• Implements approved methods of procedure, and assists in designing corporate standards, develops and implements network enhancements and makes recommendations for improvement.
• Works on projects/systems/issues of varying complexity surrounding network planning, configuration and optimization.
• Provides tier support across organizations.
• Works on one or more projects as a project team member, regularly as a project team lead.
• Acts as a mentor to junior staff

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience
• Minimum six (6) years of network engineering experience
• Minimum four (4) years of experience with Cisco and/or Juniper.
• Minimum four (4) years of Data network experience

ADDITIONAL JOB QUALIFICATIONS

• Routing/Switching
• Ability to produce MOPS and BOMS
• Advanced knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Singlemode Fiber, UTP, etc.), bridging, switching, routing, ethernet and transport technologies and protocols
• Experience with network design, network architecture, protocols and network topology
• TCP/IP and the OSI Model
• Advanced knowledge in using ticketing and software tools to support the current operations
• Experience with network devices and basic network appliances
• Strong experience with network designing software, such as Visio

PREFERRED QUALIFICATIONS

• Cisco Certified Network Professional (CCNP or CCIP or CCIE)
• Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)