Veterans Wanted!
Enterprise Rent-A-Car
  • Full Time
  • Immediately
  • Kill Devil Hills, NC
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Seasonal Sr. Customer Assistance Representative

Enterprise Rent A Car

 

 

Looking for a great seasonal opportunity this summer?  Do you enjoy sales and customer service?  Come and join Enterprise Rent-A-Car's summer seasonal employee program in the Outer Banks of North Carolina!

 

The Senior Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

 

This is a SEASONAL POSITION starting in May that has the ability to work only up to a maximum of 150 days. In this flexible position, you may be able to work a range of 40 hours a week within the following operating hours:

  • Monday - Friday 7:00 AM - 6:00 PM
  • Saturday - 8:00 AM - 3:00 PM
  • Sunday - 11:00 AM - 6:00 PM

Responsibilities:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


Qualifications:

  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must be willing to accept the pay rate of $10.50 per hour
  • Some college preferred
  • Must have at least 1 year prior goal-oriented sales expereince
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observations, must be able to work up to 40 hours a week the during the following business hours:
    • Monday - Friday 7:00 AM - 6:00 PM
    • Saturday - 8:00 AM - 3:00 PM
    • Sunday - 11:00 AM - 6:00 PM
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