Veterans Wanted!
Enterprise Rent-A-Car
  • Full Time
  • Immediately
  • Eureka, CA
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Sr. Customer Assistance Representative

Enterprise Rent A Car

The Sr. Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up at the Sacramento International Airport location. This role is available as regular part time.

This position will be at our Arcata Airport location. It is a Part Time position paying $15.40 per hour. Candidate must be available nights and weekends.


Responsibilities:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns and check-in transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • Sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


Qualifications:

  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Some college preferred
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work a flexible schedule based on airport hours (9 am to Noon or 5pm-10pm) and delayed flights.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

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