• Full Time
  • Immediately
  • 444 Eagle Ridge Drive, GALENA, IL 60136
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Director of Audio Visual Services- Eagle Ridge Resort & Spa

Director of Audio Visual Services- Eagle Ridge Resort & Spa

Audio Visual Productions is looking for an Audio Visual Director to run our in-house Audio Visual department at the Eagle Ridge Resort & Spa and become part of our rapidly growing Audio Visual family. 


Director of Audio Visual Event Technology

Responsible for overall operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Functions as primary liaison with hotel property to handle any issues and to manage the hotel audio visual services.

Financial and Labor Management  

Manage an efficient and profitable AV operation. Focus on revenue maximization & cost control, in accordance with company standard operating procedures. 

Manage and proactively execute the company sales process through advanced client contact. Improve and leverage the location and property’s market position and share.

Account Management 

Provide outstanding customer service to clients by establishing excellent working relationships with hotel/resort staff and executives, company team members, neighboring locations, and hotel clientele. Mentor technicians to also provide this level of customer service.

People Development 

Maintain a positive employee relations environment for all AV team members. Manage performance, maintain adequate staffing levels, and facilitate team development. Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.

Information Management, Reporting and Company Support 

Effectively utilize all company computer systems and software programs. Complete standard and as-needed reports accurately and on-time. Actively participates in overall company programs/committees where applicable.

Equipment Security/Maintenance  

Supervise security, inventory control, transportation and maintenance of equipment.

Required Skills:

Required Experience:

  • Two or more years of audiovisual technical experience preferred.
  • Proficiency in the use of audiovisual equipment and company computer software and systems preferable.

Effective leadership abilities and customer satisfaction focus.

Job Type: Full-time

Benefits: Company Insurance, 401k profit sharing program, FSA program, Paid time off, 250.00 yearly clothing allowance


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