Veterans Wanted!
Acme Tools
  • Full Time
  • Immediately
  • 629 SW 9th St, Des Moines, IA 50309
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Competitive Pay; Earn PTO From Day 1; Great Benefits!

Service Supervisor

Do Your Best Work with Acme Tools as a Service Supervisor if You:

  • Consider yourself a leader who motivates your team to reach new heights and help accomplish financial and strategic goals
  • Think tools rule and like everything about them - from fixing them to using them to get the job done
  • Are a problem-solver who enjoys working alongside your employees and doesn't mind getting a little dirt on your hands in your day job
  • Enjoy having evenings, most weekends, and holidays off


About Acme Tools:

For 75 years, Acme Tools has continued to be a premier retailer of tools and equipment at our 14 locations in North Dakota, Minnesota, and Iowa and online by serving contractors, woodworkers, and do-it-yourselfers with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation, we are employee-centric, family-friendly, community-involved, and growth-minded.


You'll Enjoy Our:

  • Work-Life Balance - Evenings, most weekends, and holidays off
  • On-the-Job Training
  • Professional Development Training and Programs
  • Competitive Pay - We pay based on your experience
  • Generous PTO - Start earning PTO on your first day
  • Paid Holidays - We are closed the 6 major holidays of the year
  • Maternity Leave partially paid through our Short-term Disability
  • Work Environment - Everyone takes pride in their work and can see their impact on the company
  • Employee Discounts
  • Employee Referral Program


We Also Provide:

  • Medical, Dental, and Vision insurance plans to fit any lifestyle and family
  • Accident, Cancer, and Critical Illness supplemental insurance programs
  • Medical and Dependent Care Flexible Spending Accounts
  • 100% company-paid Short and Long-term Disability
  • Traditional and Roth 401(k) plans with company matching
  • 100% company-paid Group Life Insurance 1x your annual wage
  • Additional Voluntary Life Insurance


Your Responsibilities Include:

  • Training, appraising, and supervising service and parts department employees
  • Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools' customer service and safety standards
  • Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.)
  • Planning and coordinating schedules in the department to optimize productivity and ensure goals are being met
  • Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques
  • Managing and driving positive customer experiences
  • Ensuring Service Technicians are held accountable for the quality of their work
  • Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
  • Completing related tasks as assigned


You'll Need:

  • A valid Driver's License with a clean driving record
  • A strong mechanical aptitude and in-depth knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems
  • The ability to read and interpret schematics
  • Strong written and verbal communication skills
  • Excellent customer service skills
  • Strong computer skills and the ability to learn new software
  • The willingness to work indoors and outdoors in all seasons


We'd Love if You Have:

  • At least 3 years of shop supervisory experience or 5 years of general management experience
  • An associate degree or higher in a related field


Physical Requirements:

  • Lift up to 50 lbs.
  • Stand and walk for the majority of your shift
  • Frequently push, pull, squat, bend, and reach


*Employment offers are contingent on a drug screen and background check.


Acme Tools is an equal opportunity employer.


Want to learn more? Interested in our other career opportunities? Go to to see our available positions and apply today!


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