- Full Time
- 169A Medical Circle, West Columbia, SC 29169
Join our small laid-back practice!
PATIENT SERVICES REPRESENTATIVE
We have an immediate opening in our office for a patient services representative. The right candidate is literally the face of the practice and must be calm, friendly, and welcoming at all times. You will receive hands-on training in eClinicalWorks, our electronic medical records system, and gain valuable experience caring for patients every day. Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience at Three RIvers Pain Management.
Greet patients and assist them with self check in.
Explain all required forms to patients and ensure proper completion of all paperwork.
Direct patients to examination rooms and obtain vital signs when necessary.
Receive and process cash and credit card payments for medical services rendered.
Schedule patient appointments and make reminder calls when necessary.
Answer and document incoming telephone calls.
Follow HIPAA guidelines on patient confidentiality at all times.
Have a complete understanding and ability to perform in all aspects of front office operations
- High school graduate or equivalent
- One year of experience in customer service environment preferred
- Demonstrated Intermediate knowledge of PCs, word processing, and data entry. Familiarity with eCW a definite plus!
- Demonstrated excellent customer service and communication skill
WHAT WE BELIEVE:
"OUR PATIENTS ARE THE MOST IMPORTANT VISITORS TO OUR PRACTICE,
THEY ARE NOT AN INTERRUPTION IN OUR WORK, THEY ARE THE PURPOSE OF IT.
THEY ARE NOT OUTSIDERS IN OUR PRACTICE, THEY ARE PART OF IT.
WE ARE NOT DOING THEM A FAVOR BY SERVING THEM, THEY ARE DOING US A FAVOR BY GIVING US THE OPPORTUNITY TO DO SO."
- adapted from Kenneth B. Elliott