Automotive Service Advisor
Chico Truck & RV is hiring now for an Automotive Service Advisor for our busy RV Service Department. Due to our tremendous growth, we need to add an Automotive Service Advisor position now to meet our increased customer demand. If you are ready for a career with growth potential, then we want to speak with you!
Automotive Service Advisor - Job Responsibilities:
Greet customers and assist them with any inquiries they may have.
Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
Consult with customer on applicable service specials.
Prioritize required services, and be prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations.
Keep customer informed on completion times, service expenses, and possible changes.
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Provide concierge support for all owner inquiries to assure the customer has a positive service experience.
Spend quality time developing rapport with customers.
Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
Automotive Service Advisor - Requirements:
As an Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.
Automotive Service Advisor experience required.
Computer proficiency on relevant platforms is a plus.
Valid driver's license with clean driving record
Ability to pass pre-employment drug screening and background check
We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:
Strong pay plan
Medical Insurance Benefits
A Professional and Respectful Work Environment
Top Training Provided
We are an Equal Opportunity Employer
Applicants must be able to demonstrate ability to pass pre-employment testing to include background check and drug testing.