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Instructional Designer

The Instructional Designer is responsible for the design and build of learning interactions within Charter's Customer Operations training programs. He/She produces learning interactions (classroom or online) to enable a specific learning experience that reinforces business-centric behavior requirements.

The Instructional Designer collaborates with business partners and other learning professionals to develop learning solutions. He/She participates in collaborative design sessions with subject matter experts to understand the business and learning requirements.

The Instructional Designer ensures the learning solutions are engaging, memorable and effective. He/She works with the training delivery team to validate the learning solutions created deliver the intended learning experience.

  • Provide recommendations for learning solutions to the Instructional Design Manager that demonstrate the business impact of training initiatives
  • Apply adult learning methods to create learning solutions aligned to support the behavior change required for the learning audience
  • Create quality learning solutions designed for self-guided (eLearning) consumption or Instructor Lead Training (ILT) materials for trainers to meet the needs of the supported audience
  • Apply modern adult learning techniques to support classroom, virtual and online learning with guidance from the Instructional Design Manager and Lead Instructional Designers
  • Apply business skills to managing projects and coordinating with subject matter experts while building learning solutions
  • Promote collaboration, partnerships, and relationships among the learning and development team
  • Maintain accurate status of projects, milestones, and tasks in the team project tracking tool
  • Diagnose and escalate risks to design projects to appropriate L&D leaders and stakeholders
  • Support Lead Instructional Designers and Instructional Design Managers with the design of large-scale, engaging learning that enhances business performance
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Develop partner relationships with SMEs and stakeholders to ensure the learning solutions are meeting expectations beyond initial implementation
  • Adhere to defined processes and standards established within L&D
  • Support team processes and standards
  • Communicate outcomes, risks, and follow ups that result from train the trainer activities to appropriate stakeholders
  • Create learning solutions that are innovative, highly engaging, and utilizes the most advanced techniques and technology available, with a demonstrable impact on business results
  • Perform other duties as requested

Skills/Abilities and Knowledge
  • Ability and experience creating content either for Instructor Lead Training (ILT) or Self-Guided Training (eLearning) using one of the following digital learning technologies (Articulate Storyline, Adobe Captivate, Camtasia)
  • Demonstrated ability to prioritize, organize, and complete multiple assignments concurrently and meet deadlines
  • Ability to execute direction/feedback regarding inputs into a modern facilitated learning interaction that is aligned to design principles
  • Demonstrated understanding of how different roles within a business need tailored learning
  • Ability to show good judgment, take initiative, and make decisions to accomplish job duties
  • Demonstrate an ability to work closely with peers to ensure successful learning outcomes
  • Driven, focused, and oriented to the functional design
  • Bachelor’s degree in Instructional Design, Adult Learning, Organizational Behavior, Communications, or related field required and/or certifications in a variety of L&D areas
Related Work Experience (at least one of the following)
  • 1 – 3 years Instructional Design and development experience
  • 1 – 2 years project management / project leadership experience

Skills/Abilities and Knowledge
  • Skills in consulting
  • Skills in measurement and evaluation of training initiatives
  • Relevant corporate experience in a large Fortune 100 company
  • Masters in Adult Learning or related field

Office environment
10% travel required

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