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Associate Project Manager


The Associate Project Manager for Learning and Development assumes a project management role to ensure rapid information flow and constant communication between team members for Learning and Development outputs. He/She keeps the working teams running smoothly, with the goal of accelerating the cadence of work and helping each role focus on their area of responsibility. He/She helps the team move forward, highlighting issues immediately and bringing the team together when necessary, so issues are resolved customer’s expectations of timeliness, quality and accuracy are exceeded.


Partners with Managers to coordinate the resources, tasks, and actions necessary to create outputs for each initiative. Fosters valued relationships with customer subject matter experts and others team members to ensure transparency and collaborative working relationships exist on all specific task related deliverables. Utilizes content tracking and productivity tools (Podio, MS Excel) to monitor, follow-up and report on deliverable progress. Ensure that stalled deliverables are flagged quickly. Proposes solutions by identifying gaps and recommending potential solutions to accelerating outputs.

Coordinates and works with internal and external parties to organize the various components needed to initiate, run and conclude major projects

Coordinates schedules, activities and tracks progress and results for projects

Provides administrative support to Managers as needed for projects

Monitors outputs assigned to teams and ensures the team is up to date on the progress of all outputs for initiatives

Ability to assist with the management of diverse and strategic projects

Basic understanding of program and project budgets

Basic understanding of implementing project plans, monitoring progress, resource usage and quality

Basic knowledge of project management disciplines

Proficient in Microsoft Excel, Visio and other Project Management software

Skills/Abilities and Knowledge
  • Ability to work effectively with cross-functional teams, manage multiple priorities and deadlines, be detail-oriented and work well independently and in groups
  • Good business acumen and project management skills, with proven ability to help coordinate simultaneous tasks/activities and evaluate/prioritize conflicting needs to provide the highest value to the company
  • Strong interpersonal, relationship-development, and conflict management skills
  • Knowledge of Telecommunications products and services
Related Work Experience
  • 0-2 years of Project Management or Business experience
  • Bachelor’s Degree in Business Administration, or related field or equivalent work experience.
  • Relevant corporate experience in a large Fortune 100 company
  • Familiar with Call Center work environment
  • Office environment
  • Travel as required

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