- Full Time, Part Time
- 13 Hour
- Post Office Box 1810, Pismo Beach, CA 93448
Peak WiFi is looking for a Customer Support Representative
Customer Support Representative
We have an immediate opening on our team for a Customer Support Representative.
The Customer SupportRepresentative will handle incoming phone calls and emails from customers and attract potential customers by answering service questions; suggesting information about our services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Our goal is to ensure excellent service standards and maintain high customer satisfaction.
- Open and maintain customer accounts by recording account information
- Work with the team to schedule customer service checks and installations
- Help resolve service problems by clarifying the customer's complaint; working with the team to determine the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer payments
- Contribute to team effort by accomplishing related results as needed
Job Type: Part-time/Full-Time
Salary: $12.00 to $15.00 /hour DOE