Peak WiFi, LLC
  • Full Time, Part Time
  • Immediately
  • 13 Hour
  • Post Office Box 1810, Pismo Beach, CA 93448
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Peak WiFi is looking for a Customer Support Representative

Customer Support Representative

We have an immediate opening on our team for a Customer Support Representative.

The Customer SupportRepresentative will handle incoming phone calls and emails from customers and attract potential customers by answering service questions; suggesting information about our services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 1-3 years of experience in the field or in a related area. Our goal is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

  • Open and maintain customer accounts by recording account information
  • Work with the team to schedule customer service checks and installations
  • Help resolve service problems by clarifying the customer's complaint; working with the team to determine the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer payments
  • Contribute to team effort by accomplishing related results as needed

Job Type: Part-time/Full-Time

Salary: $12.00 to $15.00 /hour DOE

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