Your search resulted in 13 "Customer Support Associate" jobs in Albany, NY. Save Job SearchSave SearchSave Job Search: Customer Support Associate
Work Days: Monday - Friday
Shift Start/End Time: 8:30 am - 4:54 pm
Hours Per Week: 37
Weeks Per Year: 52
Pay Status and Classification: Non-exempt, Regular full-time
Supervisor:Director of the Academic Opportunity Program / Higher Education Opportunity Program.
Position Purpose: Provides clerical, administrative and project support to the Academic Opportunity Program / Higher Education Opportunity Program. Duties include purchasing and supply ordering; maintaining shared records; assisting with coordination of the AOP Summer Program; coordinating event logistics; and serving as receptionist for all students, faculty, staff, and visitors.
Essential Responsibilities and Duties:
- Office Support: Provides support for office associated activities: managing files in shared Google drive; screening and handling telephone communications; maintaining office equipment (student computers, copiers, telephones); ordering and organizing necessary office supplies; greeting and directing visitors; managing and creating content for department website / social media sites. Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of issues. Supervises, trains and hires student employees.
- Administration: Manages purchasing for the office, including ordering supplies; processing credit card purchases and expense reports; processing payment requests and departmental fund transfers. Organizes, processes and analyzes department data, including assisting with entering data into reports, and preparing rosters in spreadsheets. Assists administrative colleagues with other College assignments as needed and during crunch times and overlapping deliverables.
- Event & Travel Coordination: Manages all office logistics regarding events, banquets, and workshops under the general supervision of the Director of AOP/HEOP (i.e. makes campus contacts with room reservations, dining services, instructional technology or any other campus contact necessary for organizing events). Assists with coordinating travel for AOP/HEOP students, including purchasing tickets for flights, trains, and buses, as well as coordinating transportation services through Union’s transportation office.
- AOP Summer Program: In conjunction with other AOP staff, assist with coordination of the AOP Summer Program.
Qualifications:
High school degree or equivalent and two to three years of administrative experience, preferably in an academic setting, or a combination of relevant education, training, certifications, and work experience.
Excellent communication and interpersonal skills and ability to work independently in a fast-paced environment carrying out administrative duties.
Extensive computer skills, such as working knowledge of Microsoft Office and Excel, Google Suite (Gmail, Google Calendar, and Google docs).
Ability to use and learn new software quickly.
Familiarity with web content management systems.
Ability to work onsite in an office setting including ability to stand and sit for extended periods.
The ability to foster and enhance a thriving, diverse, inclusive, and culturally vibrant community, while promoting a sense of belonging among students, faculty and staff colleagues, and alumni.
Able to anticipate, deliver on, and exceed the expectations of faculty, students, and fellow staff colleagues.
Able to introduce and drive innovation in ways small and large.
Able to proactively identify and pursue relevant learning and professional development opportunities and apply new knowledge, insights, and skills to enhance results.
Compensation:
The rate for this position is $18.50 per hour. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.
We offer exceptional benefits including:
Generous Vacation, Sick, and Personal Time
Winter Recess Break in Addition to Paid Holidays
Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
Employee Scholarships toward Certifications, Seminars, Training and Professional Development
Pre and Post Tax participation in a 403(b) Retirement Plan
Salary Continuation Program in the event of Disability
Tuition Assistance Program for Employee, Spouse and/or Dependents
Background Checks: In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.
E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).
- Full Time
- Immediately
- Schenectady, NY 12308
- 9/20/24
| |
Who we are | Why Rensselaer? Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer Polytechnic Institute is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. The Office of Military Science offers an elective program to qualify male and female students at RPI for commissions as officers in the U.S. Army. The Army ROTC program has two phases: a basic course, normally taken during the freshman and sophomore years, and an advanced course, normally taken during the junior and senior years. With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. |
Job Summary | The Administrative Associate provides general administrative and operational support for the Army Reserve Officers' Training Corps (ROTC) unit. The Administrative associate is responsible for assisting visitors, answering the telephone, maintaining databases and files, and assisting with events. |
Minimum Qualifications |
Relevant combination of education, training, and experience may be substituted for the above qualifications. |
Minimum Knowledge, Skills, and Abilities |
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Shift | Business Hours: Monday - Friday |
Travel | Local travel between campus locations only |
Driving | Driving a personal vehicle for non-passenger use |
Starting Salary/Rate | Expected hiring range: $17.45 - $19.00 per hour (40 hours per week, 12 months per year) Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting. |
Application instructions | Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter. If you need assistance with the online application process, please contact careers@rpi.edu. |
| Job Posted Date | Applications will be accepted until the position is filled. |
Total Compensation and Benefits Information | Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu). |
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities. Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer. | |
- Full Time
- Immediately
- Troy, NY
- 9/25/24
| |
Who we are | Why Rensselaer? Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer Polytechnic Institute is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. |
Job Summary | There are two opening for Administrative Specialist in the Lally School: 1. This Administrative Specialist is responsible for providing administrative support to the faculty of the Lally School of Management including planning and organizing meetings and special events, travel, and purchasing. The Administrative Specialist is also responsible for providing backup to the other administrative staff. 2. This Administrative Specialist serves as the initial point of contact for internal and external constituents in the Lally School of Management. The Administrative Specialist provides administrative and operational support to the Associate Dean(s) and faculty including supporting events and serving as the liaison to student workers. |
Minimum Qualifications | • HS Diploma or equivalent • Three (3) or more years of experience in an office setting Please see the minimum knowledge, skills and abilities. A combination of job-related training, education and/or applicable experience may be substituted for some of the experience |
Minimum Knowledge, Skills, and Abilities | • Demonstrated proficiency in MS Office Suite software applications |
Shift | Business Hours: Monday - Friday |
Starting Salary/Rate | Expected hiring range: $19.00 - $22.00 per hour (40 hours per week) Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting. |
Application instructions | Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter. If you need assistance with the online application process, please contact careers@rpi.edu. |
| Job Posted Date | Applications will be accepted until the position is filled. |
Total Compensation and Benefits Information | Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu). |
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities. Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer. | |
- Full Time
- Immediately
- Troy, NY
- 9/23/24
| |
Who we are | Why Rensselaer? Join Rensselaer Polytechnic Institute’s dynamic community, where company and institute officials recently unveiled the world’s first-ever quantum computer on a university campus. Through our partnership with IBM, Quantum System One is set to significantly enhance educational/research opportunities and positively impact the region’s economy. Campus stakeholders will have unprecedented access to cutting-edge technology, empowering them to explore quantum algorithms, engineering, and applications at the forefront of scientific discovery. Be part of a pioneering institution driving innovation in quantum computing and shaping the future of technology. With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. Are you ready to change the world? Apply now! |
Job Summary | The Associate Director, Research Computing provides leadership and vision for the development, support and maintenance of campus research computing and cloud services, including high performance and quantum computing. This also includes customer support for system enhancements and day-to-day operations for users, system integration, and development/rollout of technical solutions. |
Minimum Qualifications |
Relevant combinations of education, training and experience may be considered. |
Preferred Qualifications |
|
Minimum Knowledge, Skills, and Abilities |
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Preferred Knowledge, Skill, and Abilities |
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Shift | Business Hours: Monday - Friday This position is eligible for a hybrid work arrangement |
Travel | Local travel between campus locations only |
Driving | Incidental driving possible, but not required |
Starting Salary/Rate | Expected hiring range: $135,000- $150,000 Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting. |
Application instructions | Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter. If you need assistance with the online application process, please contact careers@rpi.edu. |
| Job Posted Date | Applications will be accepted until the position is filled. |
Total Compensation and Benefits Information | Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu). |
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities. Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer. | |
- Full Time
- Immediately
- Troy, NY
- 9/23/24
| |
Who we are | Why Rensselaer? Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer Polytechnic Institute is home to five schools, 32 research centers, three makerspaces, an observatory, one of the world’s fastest supercomputers, and the IBM Quantum System One - the first university-based quantum computer in the world. With top notch employee health and retirement benefits, Rensselaer offers its full-time employees a generous paid time off program, tuition remission, and opportunities for career growth. |
Job Summary | Reporting to the Director of Environmental and Site Services, the Associate Director, Site Services is responsible for day-to-day management, productivity, and accountability of all staff within Landscape, Athletic Fields, Garage Moving, and Recycling/Waste removal. The Associate Director is responsible for assisting the Director with short and long term performance planning and metrics, personnel management, policy development, budget development and execution, and major capital project support. Other responsibilities include management of landscape and grounds assessment programs and staff training, development. The Associate Director will collaborate with the Director and the Associate Director, Environmental Services in the development, implementation and oversight of the Snow and Ice Response Plan. |
Minimum Qualifications | Bachelor's Degree in Landscape design or related field
Relevant combinations of education, training and experience may be considered. |
Preferred Qualifications |
|
Minimum Knowledge, Skills, and Abilities |
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Preferred Knowledge, Skill, and Abilities |
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Shift | Business Hours with weekends or evenings occasionally required |
Travel | Local travel between campus locations only |
Driving | Driving a Rensselaer vehicle for non-passenger use |
Starting Salary/Rate | Expected hiring range: $80,000 – $101,000 Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting. |
Application instructions | Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter. If you need assistance with the online application process, please contact careers@rpi.edu. |
| Job Posted Date | Applications will be accepted until the position is filled. |
Total Compensation and Benefits Information | Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu). |
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities. Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer. | |
- Full Time
- Immediately
- Troy, NY
- 9/23/24
| |
Who we are | Why Rensselaer? Our dynamic global community of changemakers includes some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers. Apply now! |
Job Summary | The Mover & Grounds Specialist performs moves, supports campus events. Performs snow removal, grounds and landscape duties, and equipment operations associated with the maintenance of the campus. |
Minimum Qualifications |
Applicants must meet stated minimum education and experience requirements.
|
Minimum Knowledge, Skills, and Abilities |
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Job Duties |
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Shift | Business Hours. Must have the ability to work flexible hours which may include, evenings, nights, weekends and holidays. |
Driving | Driving a Rensselaer vehicle for non-passenger use |
Starting Salary/Rate | Expected hiring range: $17.20 - $18.16 Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting. |
Application instructions | Follow the on-screen prompts to create a brief online profile. Please be ready to upload your resume and cover letter. If you need assistance with the online application process, please contact careers@rpi.edu. |
| Job Posted Date | Applications will be accepted until the position is filled. |
| Culture of Safety at Rensselaer | Rensselaer is committed to providing a safe and healthy living, learning, and working environment for its faculty, staff and students. As such, we strongly recommend that faculty, staff and students obtain a COVID-19 vaccination and remain current with available boosters to protect themselves, as well as to protect vulnerable members of the community. |
Total Compensation and Benefits Information | Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu). |
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities. Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer. | |
- Full Time
- Immediately
- Troy, NY
- 9/23/24
Job Details
Description
Both Part-Time and Full-Time Shifts and Schedules Available - We are expanding our Residential Counselor team!
Pay Differentials Offered for Nights and Weekends!
As a Residential Youth Counselor, you will provide daily therapeutic care and programming according to agency policy and governing bodies' (DSS, OMH, JCAHO, etc.) requirements for elementary aged children.. You will work on-site on our Albany campus and will report to the Residential Supervisor.
Responsibilities:
Provide for the physical and psychological needs of clients, including physical safety, hygiene, clothing, food, cooking, medical care, and providing a reliable and nurturing environment.
1:1 Residential Counselor
You will follow an individual youth’s 1:1 expectations plan, ICMP, and any safety plans in place.
Engage the youth in activities and conversation that are age appropriate and at the appropriate developmental level.
Document in writing a summary of each shift.
Learn the history and specific issues associated with the youth who requires 1:1; will learn how to safely manage any crisis.
Seek and obtain training in any particular area specific to the youth who requires 1:1care.
Transport 1:1 client for medical, mental health, and other essential needs.
RC1
You will must be able to work within trauma informed framework of program, including identifying and using coping/safety plans, maintaining consistency, providing regular routine, and controlling own response to youth.
Engage and form positive relationship with all youth served.
Complete all mandatory trainings according to programmatic guidelines.
Display basic competency in TCI techniques.
Follow outlined program routines, therapeutic plans of youth, and program rules and protocols.
Work as part of a team including colleague residential counselors, clinicians, on line oncall, supervisors, and other administrative and functional support staff.
Maintain respectful and appropriate communication with internal and external customers,including county workers, medical staff, parents etc.
Complete and maintain documentation to meet programmatic and regulatory standards.
Transport clients for medical, mental health, and other essential needs.
RC2
All of the above plus the following:
You will facilitate groups/coached visitation, understanding and applying curriculum and appropriate practice models, i.e. DBT, SAY, etc.
Take on specific leadership responsibilities for dorm/cottage, including coordinating activities, participating in program-wide committee.
Must have the ability, skill, and knowledge to take a lead role in a team.
Form positive relationships with more challenging youth and families.
RC3
All of the above plus the following:
Display critical thinking and problem solving skills related to residential program needs.
Display good judgment and decision making related to all program routines, therapeutic plans of youth, and program rules and protocols.
Lead, delegate, and plan work for other team members.
Requirements and Education:
HS Diploma/GED required.
Experience working with emotionally disturbed population.
A valid, clean driver's license is required.
Must pass physical.
Must be able to complete TCI training.
RC 1
Experience with emotionally disturbed population is preferred.
RC 2
At least six months of related experience is required with demonstrated competency in Level 1 essential job duties. One year of related experience is desired.
RC 3
At least one year of related experience is required with demonstrated competency in Level 2 essential job responsibilities. Two years or more related experience is desired.
Benefits
Health care package: medical, dental, and vision
Tuition reimbursement
Paid time off
Holiday Pay
401 (K) plan
Life Insurance
Loan repayment assistance
Free training/CEU opportunities
About Northern Rivers
At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.
Northern RiversFamily of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any othercharacteristicprotected under applicable law. We cherishthe unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.
Qualifications
- Full Time
- Immediately
- Albany, NY 12208
- 9/27/24
Job Details
Description
Both Part-Time and Full-Time Shifts and Schedules Available - We are expanding our Residential Counselor team!
Pay Differentials Offered for Nights and Weekends!
As a Residential Youth Counselor, you will provide daily therapeutic care and programming according to agency policy and governing bodies' (DSS, OMH, JCAHO, etc.) requirements for elementary aged children.. You will work on-site on our Albany campus and will report to the Residential Supervisor.
Responsibilities:
Provide for the physical and psychological needs of clients, including physical safety, hygiene, clothing, food, cooking, medical care, and providing a reliable and nurturing environment.
1:1 Residential Counselor
You will follow an individual youth’s 1:1 expectations plan, ICMP, and any safety plans in place.
Engage the youth in activities and conversation that are age appropriate and at the appropriate developmental level.
Document in writing a summary of each shift.
Learn the history and specific issues associated with the youth who requires 1:1; will learn how to safely manage any crisis.
Seek and obtain training in any particular area specific to the youth who requires 1:1care.
Transport 1:1 client for medical, mental health, and other essential needs.
RC1
You will must be able to work within trauma informed framework of program, including identifying and using coping/safety plans, maintaining consistency, providing regular routine, and controlling own response to youth.
Engage and form positive relationship with all youth served.
Complete all mandatory trainings according to programmatic guidelines.
Display basic competency in TCI techniques.
Follow outlined program routines, therapeutic plans of youth, and program rules and protocols.
Work as part of a team including colleague residential counselors, clinicians, on line oncall, supervisors, and other administrative and functional support staff.
Maintain respectful and appropriate communication with internal and external customers,including county workers, medical staff, parents etc.
Complete and maintain documentation to meet programmatic and regulatory standards.
Transport clients for medical, mental health, and other essential needs.
RC2
All of the above plus the following:
You will facilitate groups/coached visitation, understanding and applying curriculum and appropriate practice models, i.e. DBT, SAY, etc.
Take on specific leadership responsibilities for dorm/cottage, including coordinating activities, participating in program-wide committee.
Must have the ability, skill, and knowledge to take a lead role in a team.
Form positive relationships with more challenging youth and families.
RC3
All of the above plus the following:
Display critical thinking and problem solving skills related to residential program needs.
Display good judgment and decision making related to all program routines, therapeutic plans of youth, and program rules and protocols.
Lead, delegate, and plan work for other team members.
Requirements and Education:
HS Diploma/GED required.
Experience working with emotionally disturbed population.
A valid, clean driver's license is required.
Must pass physical.
Must be able to complete TCI training.
RC 1
Experience with emotionally disturbed population is preferred.
RC 2
At least six months of related experience is required with demonstrated competency in Level 1 essential job duties. One year of related experience is desired.
RC 3
At least one year of related experience is required with demonstrated competency in Level 2 essential job responsibilities. Two years or more related experience is desired.
Benefits
Health care package: medical, dental, and vision
Tuition reimbursement
Paid time off
Holiday Pay
401 (K) plan
Life Insurance
Loan repayment assistance
Free training/CEU opportunities
About Northern Rivers
At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.
Northern RiversFamily of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any othercharacteristicprotected under applicable law. We cherishthe unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.
Qualifications
- Full Time
- Immediately
- Albany, NY 12208
- 9/16/24
Job Details
Description
As a Residential Youth Counselor, you will provide daily therapeutic care and programming according to agency policy and governing bodies' (DSS, OMH, JCAHO, etc.) requirements for elementary aged children.. You will work on-site on our Albany campus and will report to the Residential Supervisor.
Responsibilities:
1:1 Residential Counselor
Provide for the physical and psychological needs of clients, including physical safety, hygiene, clothing, food, cooking, medical care, and providing a reliable and nurturing environment.
- You will follow an individual youth’s 1:1 expectations plan, ICMP, and any safety plans in place.
- Engage the youth in activities and conversation that are age appropriate and at the appropriate developmental level.
- Document in writing a summary of each shift.
- Learn the history and specific issues associated with the youth who requires 1:1; will learn how to safely manage any crisis.
- Transport 1:1 client for medical, mental health, and other essential needs.
RC1
- You will must be able to work within trauma informed framework of program, including identifying and using coping/safety plans, maintaining consistency, providing regular routine, and controlling own response to youth.
- Engage and form positive relationship with all youth served.
- Complete all mandatory trainings according to programmatic guidelines.
- Display basic competency in TCI techniques.
- Follow outlined program routines, therapeutic plans of youth, and program rules and protocols.
- Work as part of a team including colleague residential counselors, clinicians, on line oncall, supervisors, and other administrative and functional support staff.
- Maintain respectful and appropriate communication with internal and external customers, including county workers, medical staff, parents etc.
- Complete and maintain documentation to meet programmatic and regulatory standards.
- Transport clients for medical, mental health, and other essential needs.
RC2
All of the above plus the following:
- You will facilitate groups/coached visitation, understanding and applying curriculum and appropriate practice models, i.e. DBT, SAY, etc.
- Take on specific leadership responsibilities for dorm/cottage, including coordinating activities, participating in program-wide committee.
- Must have the ability, skill, and knowledge to take a lead role in a team.
- Form positive relationships with more challenging youth and families.
RC3
All of the above plus the following:
- Display critical thinking and problem solving skills related to residential program needs.
- Display good judgment and decision making related to all program routines, therapeutic plans of youth, and program rules and protocols.
- Lead, delegate, and plan work for other team members.
Requirements and Education:
- HS Diploma or GED is required.
- Experience working with emotionally disturbed population.
- NYS drivers license with less than 6 points on license.
- Must pass the required physical.
- Must be able to complete TCI training.
Benefits
- Health care package: medical, dental, and vision
- Tuition reimbursement
- Paid time off
- Holiday Pay
- 401 (K) plan
- Life Insurance
- Loan repayment assistance
- Free training/CEU opportunities
About Northern Rivers
At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.
Northern RiversFamily of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any othercharacteristicprotected under applicable law. We cherishthe unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.
- Full Time
- Immediately
- Albany, NY 12208
- 9/5/24
Job Details
POSITION OVERVIEW
As a Residential Youth Counselor, you will provide daily therapeutic care and programming according to agency policy and governing bodies' (DSS, OMH, JCAHO, etc.) requirements for elementary aged children.. You will work on-site on our Albany campus and will report to the Residential Supervisor.
Responsibilities:
1:1 Residential Counselor
Provide for the physical and psychological needs of clients, including physical safety, hygiene, clothing, food, cooking, medical care, and providing a reliable and nurturing environment.
- You will follow an individual youth’s 1:1 expectations plan, ICMP, and any safety plans in place.
- Engage the youth in activities and conversation that are age appropriate and at the appropriate developmental level.
- Document in writing a summary of each shift.
- Learn the history and specific issues associated with the youth who requires 1:1; will learn how to safely manage any crisis.
- Transport 1:1 client for medical, mental health, and other essential needs.
RC1
- You will must be able to work within trauma informed framework of program, including identifying and using coping/safety plans, maintaining consistency, providing regular routine, and controlling own response to youth.
- Engage and form positive relationship with all youth served.
- Complete all mandatory trainings according to programmatic guidelines.
- Display basic competency in TCI techniques.
- Follow outlined program routines, therapeutic plans of youth, and program rules and protocols.
- Work as part of a team including colleague residential counselors, clinicians, on line oncall, supervisors, and other administrative and functional support staff.
- Maintain respectful and appropriate communication with internal and external customers, including county workers, medical staff, parents etc.
- Complete and maintain documentation to meet programmatic and regulatory standards.
- Transport clients for medical, mental health, and other essential needs.
RC2
All of the above plus the following:
- You will facilitate groups/coached visitation, understanding and applying curriculum and appropriate practice models, i.e. DBT, SAY, etc.
- Take on specific leadership responsibilities for dorm/cottage, including coordinating activities, participating in program-wide committee.
- Must have the ability, skill, and knowledge to take a lead role in a team.
- Form positive relationships with more challenging youth and families.
RC3
All of the above plus the following:
- Display critical thinking and problem solving skills related to residential program needs.
- Display good judgment and decision making related to all program routines, therapeutic plans of youth, and program rules and protocols.
- Lead, delegate, and plan work for other team members.
Requirements and Education:
- HS Diploma or GED is required.
- Experience working with emotionally disturbed population.
- NYS drivers license with less than 6 points on license.
- Must pass the required physical.
- Must be able to complete TCI training.
Benefits
- Health care package: medical, dental, and vision
- Tuition reimbursement
- Paid time off
- Holiday Pay
- 401 (K) plan
- Life Insurance
- Loan repayment assistance
- Free training/CEU opportunities
About Northern Rivers
At Northern Rivers Family of Services, we work together to make a difference in our client's lives. Northern Rivers empowers children, adults, and families to change their lives and build stronger communities.
Northern RiversFamily of Services is an Equal Opportunity Employer. We hire great people from a variety of backgrounds, not because it is the right thing to do, but because it makes us stronger! All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status, or any othercharacteristicprotected under applicable law. We cherishthe unique contributions of our diverse staff and are building a culture where everyone has the opportunity to do the meaningful work.
- Full Time
- Immediately
- Albany, NY 12208
- 9/21/24