Veterans Wanted!
Enterprise Rent-A-Car
  • Full Time
  • Immediately
  • Hendersonville, NC
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Customer Service Representative - Brevard, NC

Enterprise Rent A Car

Enterprise Rent-A-Car is seeking a Part Time Customer Service Representative at our Brevard, NC, location, 87 Forest Gate Dr, Pisgah Forest, NC 28768

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 10,000 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $24 billion. 

The Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting the branch and rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and perform duties in accordance with our Quality Standards.

This is a part time position, working up to 25 hours per week and starting pay of $10.00 per hour.


Responsibilities:
  • Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
  • Answer customer questions and provide assistance based on each customer's needs and requests. This job responsibility requires keen understanding of the differences between products and services offered by Enterprise.
  • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the rental process; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return dates, extensions, POs, and other back-end related entities.
  • Organize Rental Agreements with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
  • Answer telephone in a friendly, helpful and prompt manner.
  • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
  • Maintain clean, low mileage fleet mix that meets Enteprise requirements
  • Assist customers within the branch to minimize any wait time and provide the most efficient service possible.  
  • Assist with customer pick ups/drop offs when applicable to local destinations.
  • Identify and communicate areas of opportunity for improved loyalty service delivery.

Equal Opportunity Employer/Disability/Veterans


Qualifications:

  • Must be willing to accept an hourly pay wage of $10.00
  • Must be at least 18 years old
  • Minimum of 1 year experience handling customer service responsibilities in a fast paced environment
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be willing to accept a part time position working up to 25 hours each week
  • Apart from religious observation candidates must be able to work the following schedule each week:

MONDAY: 7:15am - 6:00pm

WEDNESDAY: 8:00am - 1:00pm

FRIDAY: 7:15am - 6:00pm

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