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Network Operations Center Support Technician II#123217209

Golden West Telecommunications

Full-time in Rapid City, SD

Join our Managed Services Team as a full-time Network Operation Center (NOC) Technician II

Do you thrive in a fast-paced environment solving IT challenges? Are you passionate about keeping businesses running smoothly? If so, you could be our next NOC Technician II!

About the Role:

As a full-time Network Operation Center Technician II, you'll be the second line of defense for our valued clients. You'll troubleshoot technical issues, provide proactive support, and ensure their IT infrastructure runs seamlessly. No day is the same, and you'll wear many hats, from tackling software glitches to configuring networks.

What You'll Do:

Provide remote support to clients across various industries
Diagnose and resolve technical issues efficiently
Install, configure, and maintain IT systems and software
Proactively monitor and manage client networks
Document solutions and maintain clear communication with clients
Mentor, coach & “raid-lead” Level 1 technicians
Stay up-to-date on the latest IT trends and technologies

What We're Looking For:

A minimum of 2 years of experience in IT support or a related field
Strong understanding of hardware, software, and network troubleshooting
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
A problem-solving mindset and a passion for learning information technology

Bonus Points:

Experience with managed services environments
Certifications in Network+, Microsoft Associate or equivalent
Knowledge of cloud-based technologies

We Offer:

Golden West offers competitive pay and a generous benefits package including paid vacation, personal, and sick days; 401(k) company match; health/dental/disability insurance; and more.
Company-paid certifications with incentive when test is passed
Supportive and collaborative work environment
A chance to make a real impact on our clients' businesses

Full Time
Immediately
2727 N Plaza Dr, Rapid City, SD 57702
5/17/24

Apply Now

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