Description
Job Title: Technical Project Manager - (US Remote)
Location: Virtual
Introduction
Expertly advance talent, from candidates to co-workers.
At Symphony Talent, we deeply understand what works together to ensure success and competitive advantage. Our synergistic technology and brand solutions are designed to deliver the outcomes you care about from reach to retention coordinating talent leaders and their teams to constantly advance.
Symphony Talent supports more than 900 clients across the globe, including the worlds leading brands with headquarters in New York, London, Bangalore, and Belfast and over 400 multinational employees .
What Are We Looking For?
We are seeking a highly motivated Technical Project Manager to join our Global Client Support Team. Highly energetic organized individual with a passion for client experience and delivery. This person would be utilizing their project management, relationship management, and technical acumen skills to drive internal and external clients to excellence.
Key Responsibilities:
- Primary point of contact for technical services and communication with the client, as well as internally within ST and with any third parties.
- Orchestrate technical resource coordination and ensure flawless execution of projects for all post-sale technical implementation activities.
- Fully utilize delivery model, templates, and artifacts to structure all client implementations and enable deployment predictability
- Assist in the definition of project scope, objectives, and business analysis.
- Partner with all relevant stakeholders to develop a solution strategy and ensure technical feasibility.
- Define, create, and maintain the program delivery for clients across support, projects and enhancement deliverables.
- Manage and communicate project status per defined cadence.
- Lead design and configuration discussions of web development and integration projects while providing technical knowledge of the SFX Talent Acquisition Engine application(s) to clients .
- Perform risk management to minimize project risks. Identify, troubleshoot, and resolve issues encountered by users. Document issues and defects within provided internal tools.
- Collaborate with Symphony Talent team members by providing important client feedback, process-improvement recommendations, troubleshooting tips and action items to support the product.
- Contribute and support organization quarterly goals.
- Ownership of technical project plan and coordination with client program work plan.
- Maintain quality client relationships and be the trusted client advocate.
Requirements
Experience/Skills Needed:
- 5+ years previous experience working within a technically focused environment acting as a technical project manager/business analyst
- Experience developing system and processes to create operational efficiencies
- Previous experience interfacing with clients in a technical project management/business analyst capacity
- Experienced and comfortable interacting with all levels of management and roles within the client organization
- Ability to effectively prioritize and escalate client issues as required
- Excellent communication and presentation skills; ability to effectively explain complex solutions to clients
- Highly organized with an ability to balance multiple projects and escalations in a fast-paced environment
- High-level understanding of SaaS, web development, and data integrations is a plus
Additional Benefits:
- Competitive base + variable compensation, unlimited PTO
- Great benefits package, including a 401(k) plan, paid child leave & wellbeing offerings
- Learning & growth programs
- Open, collaborative culture
Only candidates with proper permits to work in the United States can be considered. Symphony Talent is committed to equality of opportunity in employment. It has been and will continue to be the policy of Symphony Talent to provide full and equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, national or ethnic origin, veteran status, age, sexual orientation, gender identity, marital status, pregnancy, childbirth or physical or mental disability. This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, and compensation. Symphony Talent is committed to a drug-free workplace.
Think you have what it takes? Apply now and get ready to show us!
